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“Very nice hotel and good location”

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DoubleTree by Hilton Hotel Portland
Ranked #36 of 142 Hotels in Portland
Certificate of Excellence
GreenLeadersSilver level
Vancouver, Washington, United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very nice hotel and good location”
Reviewed January 23, 2013

I stayed here for a business meeting and it was a very nice hotel. The room was clean and the bed was comfortable. The staff was helpful and friendly. I really enjoyed the warm cookie at check in. If I had to make one complaint it would be that the meeting room was a little on the cool side, but that is just a small thing.

  • Stayed January 2013, traveled on business
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Helpful?
Thank Katie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (315)
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English first
Seattle, Washington
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 22, 2013

This hotel has everything going for it, location, espresso bar, a few restaurants, great location, reasonable parking rates, but one thing it fails miserably on it NO FREE WI-FI in the room, only the lobby. I was amazed that in 2013 a hotel would dare to charge $12.95 for wifi. I complained and was given a free code, so that made it a lot better, but really, that was ridiculous. Besides that, the stay was great, service was good, the towels were wonderful, the room very nice. The only drawback was the no free wifi in the room.

  • Stayed January 2013, traveled solo
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Helpful?
1 Thank SuefromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerville, Massachusetts
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 14, 2013

Would recommend staying here - relatively downtown and close to a cool neighborhood to start your roadtrip or adventure. It's a fairly basic hotel with amenities that fit a traveler on a decent middle-ground budget.

Room Tip: As always, avoid the ice machine.
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  • Stayed November 2012, traveled with friends
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Helpful?
2 Thank dbarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Issaquah, Washington
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2013

There is nothing worse than experiencing problems during check-in. After being on the road for nine hours and arriving at 3:00 pm for our scheduled check-in, we were told that our rooms were not ready and would not be ready for at least another 1-1.5 hours. I instructed her to let us know as soon as one of the rooms was ready so that we could unload all of our suitcases and packages and freshen up for dinner. We waited in the lobby. After one hour, I went back to the HHonors desk and asked if the rooms were ready. She told me only one of them was ready, so I asked her why she didn't let me know since we were sitting right in front of her, and I had instructed her to let us know as soon as ONE of the rooms was ready so that we could unload all of our suitcases and packages and freshen up for dinner. She apologized and checked us in. Both card keys she gave us ended up not working in the parking garage (this is the 3rd year in a row this has happened).

Room Tip: The pillows were too soft for my neck. I woke up with a sore neck every morning. We were also on a...
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank Yoshio T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSteveF, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review, January 9, 2013
Dear Yoshio T,

We've researched, and am pleased to hear my team reached out to you to make this right. I understand you're coming back again, the team is looking forward to a great experience for you and your guests!

Our entire team is disappointed with how this was initially handled, and I apologize that we put you through this after a long day!

with THANKS,
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland OR
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 4, 2013

The staff here are always friendly and inviting. I always get the suits on the top floor and they are awesome, one entire room for the bed and another for the living area. More of an apartment feel, the bathrooms are great, and have comfortable beds. Short and sweet review, def check this place out.

Room Tip: Top floor Suites are best
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  • Stayed June 2012, traveled with friends
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Helpful?
Thank Tim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSteveF, General Manager at DoubleTree by Hilton Hotel Portland, responded to this review, January 9, 2013
Dear Tim N,

Thanks for the short but sweet review! I continue to be proud of the great comments my staff receives for their hospitality, We're fortunate to have a well tenured team that loves what they do!

Hope to see you soon!

with THANKS,
Steve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 30, 2012

Helpful, very pleasant staff. Front desk staff were extremely accommodating and restaurant staff were very friendly.

Hotel is a bit older but very clean inside.

Note that while many say the location is fantastic, it is not located directly downtown. It's just a short 10 minute tram ride to get into the heart of the city, however. It is right next to the Rose Garden so if you're going to an event there the location is ideal.

Overall, highly recommended!

  • Stayed December 2012, traveled as a couple
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Helpful?
2 Thank Kevin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2012

The entire staff was amazing and helpful! My husband and I absolutly loved breakfast, as well as the staff in the restaurant! The room had a ton of room and it is so great to be right next to the mall and right by the heart of the city. The hotel is so beautiful all the remodeling is georgous!

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank mgirard101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Portland

Property: DoubleTree by Hilton Hotel Portland
Address: 1000 NE Multnomah St, Portland, OR 97232-2111
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Portland
#27 Family Hotel in Portland
#29 Business Hotel in Portland
#31 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 477
Official Description (provided by the hotel):
The DoubleTree by Hilton Portland is a full service hotel with two restaurants, a seasonal outdoor pool, executive meeting center, four spacious ballrooms, complimentary fitness room and business center. The hotel is across the street from the one of Oregon's largest indoor malls where you can take advantage of the state's tax free shopping on retail items. The MAX Light Rail runs directly from the airport to our hotel for $2.50. We are Oregon's leading sustainable hotel and just four blocks or two MAX stops for the Oregon Convention Center. It is easy to connect to all of Portland's attractions via the light rail or streetcar systems and stops are across the street or two blocks from the hotel respectively. As with any DoubleTree, we greet all our arriving guests with our world famous DoubleTree Chocolate Chip Cookie with Walnuts, a delightful way to start any stay. Our team looks forward to Passionately Serving you with Excellence soon. ... more   less 
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Also Known As:
Doubletree By Hilton Portland Hotel Portland
Doubletree Portland
Portland Doubletree

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