They lost two customers because no one, including the manager, would not accept the fact that they made an error when taking our order. Long story short, I ordered a salad bar, and unbeknownst to me, the guy charged me for a one-time salad bar instead of unlimited. So, during my first trip to the salad bar, I didn't fill my plate, assuming I would be making multiple trips. When I returned to the counter for a clean plate, a girl looked at my receipt and said I could only make one trip. When I explained that I only had a partial helping the first time through, she refused to give me a second plate unless I paid for an up-charge. I told the manager, who had no sense of customer satisfaction, to give me the opportunity to get a second small plate of salad. He said no! I would have to pay the up-charge, even though it was their fault that they wrote the order wrong and didn't ask me which one I preferred. He didn't care whether I was frustrated or upset. I felt like I was treated like a criminal who was trying to take advantage of the situation. Nothing could have been further from the truth, especially when the upcharge was only $1.75.
So, because of their rudeness and lack of a sense of understanding and trying to satisfy the customer, they lost two customers over a measly $1.75.
I hope management reads this and trains their employees to be more understanding and not so rigid. Also, I should have been asked when I initially ordered whether I wanted a one-trip or unlimited salad bar.
This may not deter others from patronizing this establishment, but it may warn them to pay attention to how they order their food; because even if the waiter makes a mistake, THE CUSTOMER WILL PAY, one way or another! Keep your customer satisfaction expectations low, and maybe Flying Pie staff can meet them.
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