We have be going to the SpringHill Suites at the Portland Airport at least twice a year since they have opened which we "think" was around 10 years ago. The staff was always friendly and courteous.The last 2 times we have stayed there and especially over Labor Day weekend was not up to the quality we have experienced at any other Marriott. The staff at the front desk were rude (especially in the evening) and the most unfriendly staff we have ever encountered at any hotel. Do they have a new Manager that never trained these "kids" on customer service? Our room was not cleaned one day and we went down to the desk and the rude "boy" said "oh well, it's too late to have somebody come and clean now" and then blamed the fact that the room wasn't cleaned cause we had the Do Not Disturb sign on the door, we left the hotel before 11:00 AM - one would think that this is enough time to clean the room. The carpeting in the newly decorated suite was stained and disgusting. The breakfast area was dirty and had to ask numerous times to refill the coffee, eggs and waffles. There were never enough towels at the pool area. Were were the newspapers that were always available at the front desk? We could go on and on and on but unless someone at Marriott reads this review and really cares, I am afraid nothing will be done. We have reservations in a few months for 4 rooms and have decided to look at another hotel for our family. How embarrassing would it be to have our family stay at a 1 Star hotel?
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- Also Known As:
- Springhill Suites Portland Airport Hotel Portland
- Portland Springhill Suites