When I booked this hostel about a month before my stay, it was under a different name, so it took us some time to actually locate it when I arrived in Portland. We were very unimpressed from the moment we walked in the door. The man at the desk was rude, impolite, and has absolutely no idea of customer service, or basic manners. He appeared to be the owner or the manager, which made it worse. As he was checking us in, he was shouting at another guest over our shoulders, over something that was not her fault at all, and despite her repeated apologies he continued to be horrible and rude to her.
When he asked if we were paying by cash or credit, and we said cash, he sighed, and when we handed it over he gave us a dirty look and another disgruntled noise that he was going to have to count it.
We were not told what the check out time was, or notified of where any communal facilities were. We never did find out.
On our last day we checked out in the morning but didn't have to fly out of PDX until very late that night, but the hostel refused to hold our luggage for us, meaning we had to try and find another place to store it. We wasted the whole morning on this, and eventually had to heavily tip the bellboy at the Hilton to store our suitcases for us.
This place is not a hostel, believe me, I have been travelling a lot, and I have stayed in many hostels. It's a cheap motel with rude staff. We passed the owner guy in the hallway and said hello, but he bluntly ignored us and charged on past.
We will not stay here again, and urge you not to waste your money here, because it put a real downer on our trip to this wonderful city.
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- Also Known As:
- Downtown Value Hotel Portland