I was planning a weekend retreat to Portland and found this little gem online. The photos looked gorgeous and it sounded like it was right up my alley; just the kind of place that you would want to stay in Portland! Then came the government shutdown and because I was furloughed, I am now unable to make the trip. Tierra's policy on cancellations is that from the time you book, up until 8 days prior, you only get a 50% refund! (see Tierra's site http://www.tierrasoulpdx.com/farm-stay/cancellation-policy/ ) So, I am paying $129 essentially for making and then cancelling my reservation! I have NEVER heard of such a cancellation policy, especially cancelling 9 days prior to my reservation! I spoke with David (I am assuming the owner) who was friendly ( I was friendly too) and he explained to the affect of, 'we have to be fair to all our other guests that may want to come and stay, and can't, due to dates being taken'. Essentially that Tierra loses out when someone cancels and they can't fill the reservation. Well, a check online today (10/9/13) confirms that Tierra is indeed booked full the weekend that I planned to go. (David, does this now mean I get $129 back?... Probably not. David did offer, over the phone, to change my stay dates so I wouldn't lose out on the $129, and VAGUELY suggested that I might be able to have the $129 credited to a future stay...I followed up on this with an email this past Saturday to Tierra. Response? "Crickets"......I have filed a complaint with the Portland BBB. I have taken the personal step of not referring them to stay at Tierra. Just stay at a McMenamin's instead. They are very understanding and easygoing on cancellations.
- Official Description (provided by the hotel):
- We are currently transitioning from renting rooms out B&B style to hosting creative and healing retreats. If you are an Urban Farming pioneer, enthusiast, or gonna-be, a Cultural warrior, jammer, or creator or perhaps a Thinker, Poet, Artist or Dreamer. Then GREAT! We want to meet you and share the wonders of how being connected to one's food creates community, beauty, healing and security. We can't wait to meet you!!!However, we are not a hotel with air conditioning, nor are we a Bed & Breakfast with doilies and syrup-ey sweet hospitality. We are a clean simple Farm community and we love meeting warm, open and creative people. If this all sounds fine to you then this might be a really good fit and we look forward to hosting you. If not, you might be happier somewhere else. ... more less