I used to stay at this property every time I flew into PDX. It used to be nice and comfortable. In the last two months I've stayed there three nights, all single nights. In April I was told my reward number was no good, I had gold status which means little to noting really. I think you can send free fax's (who can't do that via wifi these days?" and a few free room up grades. They may have suites but I've never been offered one. I did get a free upgrade from a queen to king one night. But the rooms are pretty much all the same I think so room up grades in a chain where almost all the rooms are the same is just silly. There was a line forming behind me and I was beat. There was one man working at the desk. Another man kept coming out of the office and giving updates regarding an NBA playoff game. I told him "fine don't use my number just PLEASE check me in I've been in the air for nearly 12 hours and I just want to my room and collapse." I checked the next morning and signed up for a new rewards number. After I did it I got an e-mail for the password for my old number. Turns out, after looking at the check in form I signed the night before the man misspelled my name, Should have one "L" and he typed in "LL" I'm keeping the new number as I entered it into my phone and having status with this chain is basically all but worthless. BTW- of the three recent nights I've stayed here I've been awarded on night. I got emails asking for input on my stays but no points for two of the three nights.
Another thing that this hotel needs to do is some manit. Many rooms have carpet that's coming up, cracks on counter tops and phones that don't work. I had a 0520 flight out of PDX on my last night there and called for a 0300 wake up- the phone never rang. I missed the shuttle and had to fork out for a cab, 20 bucks. Had I not been in 1st class I might have been stuck in the check-in line so long I could have missed my international flight. I asked why there was no wake up call and was informed "yeah, I couldn't hear it ringing on my end either." "So going and knocking on my door didn't make sense?" "Oh, yeah, never thought of that." Wow, just wow!
One last point- I find it a little rude to stand in line while you're suppose to have "priority check-in." You stand and listen as staff offer walk ups the same room you booked on-line with their supposed "preferred customer" rates only hear walk ups are getting the same rooms for $25-30 less. Again the point of being a "La Quinta awards" member is what?
Really need to find another "go to" property near PDX.
Sad, I used to really like this company but their PDX location has just left bad taste in my mouth one too many times lately.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Orbitz, LaQuinta, Priceline, Travelocity, getaroom.com, TripOnline SA and HotelQuickly so you can book your La Quinta Inn & Suites Portland Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Quinta Inn Portland Airport Hotel Portland
- La Quinta Portland
- Portland La Quinta