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“Not downtown”

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River's Edge Hotel & Spa
Ranked #36 of 141 Hotels in Portland
GreenLeadersSilver level
Minneapolis
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not downtown”
Reviewed July 30, 2014 via mobile

Cons: Do not stay in room 425 due to hearing guests, water running, toilets flushing all night. No concierge, Lack of knowledgeable staff to give recommendations for dining and site seeing. Light rail system is not as conveniently located as said on site. Car service is only available when valet are not busy and can only go to Pioneer square area. We did not use due to valet being occupied the entire time.

Pros: Suki at the front desk. She was excellent, getting us a new room after the first night issues and very helpful..A smile goes a long way and great customer service! The gym was impressive. A variety of cardio machines, weight lifting equipment, yoga classes and trainer on staff. River views were nice.

Overall if you want to partake in activities downtown, stay downtown.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marathontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 10, 2014
Dear Marathontravel: My apologies that your first room was uncomfortable, shared your comments with Engineering to inspect and treat the controllables. Glad to hear that the second room worked out to your satisfaction. We shall also watch the guest traffic in the lobby more closely so that our lobby staff is able to help guests with recommendations for their Portland visit, that service is normally one of our strong suits, will make sure we have adequate staff to absorb the busy times. Shuttle drop off range has been expanded to all downtown areas between the river and the 405 for restaurants, shopping, attractions, parks, theater, etc. Thank you for sharing your comments and for staying with us. Best regards, Russ Abell, GM
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1,145 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
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English first
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 28, 2014

Pros:
Great value for price (AAA and Government discounts)
Friendly staff
Very clean
Nice location
Courtesy Lincoln navigator that drops guests off to certain locations (free)

Cons:
Slow wifi
limited staff at spa (they were booked the whole time)
No pool or outside jacuzzi
Nothing impressive about food/drinks at restaurant
The courtesy navigator (about 4 days before our stay) changed their policy and they no longer picked guests up (when they were availability allowed) and they changed their distance they would drop off guests to where it was very limited. When I booked initially that was not the case, so even though it was a bonus, it was kind of a bummer.

Overall: I'd definitely be willing to stay there again, but I hope they revert their courtesy car policy. Because it was kind of a tradeoff choosing this hotel staying a few miles from downtown rather than directly downtown at a different hotel. But it was a wash because of the free courtesy car shuttle pick up and drop off. It was a very clean and modern hotel and had very friendly staff.

Room Tip: Don't really have any tips, sorry. a
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Green Features: Go to their website and I'm sure you can find out more.
  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Jimmy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 10, 2014
Dear Jimmy A: thanks for your review and the pros and cons. Regarding the drop off shuttle we have expanded the drop off zone to include all the downtown area between the river, the 405 and Burnside so that our guests can access all the neighborhoods of downtown, thanks for your feedback on that one on our guest survey and Trip Advisor. Next time you come in give us a call to make a Spa reservation, beforehand, not always necessary but being here once you probably know what treatment(s) you want. Have a great summer; we hope to see you again. Best regards, Russ Abell, GM
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Corona, California
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 27, 2014

Stayed here only one night in July 2014...passing through to Washington. Beautiful location, nice rooms, super comfy beds, excellent service. Highly recommend. There is also a spa which looked lovely but I didn't use. Located right on the Williamette River. My only negative would be to not spend the extra money for a room "overlooking river"... while our room was overlooking river I had assumed that would actually mean seeing the river. The trees are so tall you can't see the river but you know it's there by the sound of the water and the sound of boats going by... all in all an excellent spot with excellent service.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank songfromtheheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 10, 2014
Dear Songfromtheheart: Thank you for the nice comments regarding your recent stay with us. The river bank and pathway running next to the hotel is a protected area and the view to the river less than 30 yards away is dotted with trees but we are glad that you enjoyed the setting. Thank you for your review and we look forward to welcoming you back on your next visit to Portland. Best regards, Russ Abell, GM
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Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 23, 2014

The area is nice. It is close to many downtown sites. The beds are HORRIBLE. I never have back issues and I woke each day with terrible low back pain (a good reason to seek the spa/massage services.) Valet service is NOT optional as stated unless you want to park and walk a mile or park illegally. The information on the site leads you to believe that you have a choice. NO, you don't unless you don't have an auto. The staff is very friendly and helpful. Not all rooms have balconies...mine (4th floor) had a pleasant view of the aircondtioning units and business buildings/parking lot. Noisy. The hotel itself was nice, and seemed updated. The bathroom was large and well lit. The room itself was clean but something was not quite right witht he A/C unit...the sheets and air seemed VERY humid and damp. Apparently there is complimentary fruit - never saw it. The coffee provided in the rooms is good. I am well traveled and have stayed in hostels that are more pleasureable than this hotel. This should be rated more or less like a motel & never as 4 star Spa. So disappointed. On a positive note. There are bikes available in the lobby. That is a nice touch.

Room Tip: Ask for riverside to avoid noise from huge AC units on street side. Ask for balcony room. Make sure...
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Green Features: Recycling bins located in room (plastics/cans,paper.) They ask you to recycle your towels. I feel they try to be environmentally friendly.
  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank trave1411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 10, 2014
Dear Trave1411: My apologies for not meeting your expectations on your recent visit. Unfortunately the parking areas are not owned by the hotel so that valet parking is required similar to a downtown hotel with parking lot, we have attempted to keep the rate as low as possible and way below downtown. We do provide shuttle service and are two blocks from the Portland Streetcar station for those guests without vehicles. Thank you for staying with us and thank you for sharing your comments regarding the hotel. Best regards, Russ Abell, GM
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Woodinville, Washington
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 22, 2014

We were in Portland for a wedding and my wife had been sent a travelzoo promotion the day before we left for the River's Edge, just south of downtown along the river. We canceled our other hotel reservation to take a chance - and it was a great choice! River's Edge has valet parking (our promotion had in included in the cost) and were warmly greeted upon our arrival. The staff at the front desk were very attentive and helpful throughout our stay (two nights). The rooms were large and well appointed. A prior review noted the old cathode ray televisions, but it should be noted that they were installed flat screens in all rooms while we were there. Baths were large - with a separate shower and a large soaking bathtub. There also is a balcony, which on the warm days we were there was wonderful for sitting outside and reading (complimentary newspapers available in the lobby - The Oregonian and USA Today).

The hotel has a spa connected to it and guests can use the sauna, jacuzzi and steam rooms - however as they have a clothing optional policy (very nice), there were separate facilities for men and women. (Might make it more attractive for same sex couples, although didn't note any using the facilities while we were there...)

There also is a large area with lots of exercise equipment and even a small dance/yoga studio. there are a few classes offered , but our wedding activities precluded our attending.

While there is no food service in the building, there is a connection with the restaurant next door - Aquariva. The package we purchased included a continental breakfast, listed for $8 on the menu. We took the $8 as credit towards other items, and I must say that the bagel with cream cheese, capers, pickled onion and especially the house cured lox was amazing. I grew up in NY and the lox is perhaps the best I've ever had. Texture was buttery, and it tasted great. We chose the same option the second morning as well. Also had lunch there one time - I had a burger that was exactly as I ordered (I always ask for meat to be cooked as rare as they will let it out of the kitchen). Wonderful flavors, and the fries were fantastic. By the way, we had our meals outdoors on the deck overlooking the river. Very idyllic.

Should also mention that the hotel provides complimentary rental of bicycles and there is a river trail just outside the hotel, so easy riding to downtown.

We were very pampered, and the price was less than we would have paid at the Marriott Residence Inn near the Pearl District. We will definitely be back!

Room Tip: We stayed on the river side and was worth it as we had time to sit on the balcony and relax. If you...
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Green Features: Recycling in each room, allow you the choice to hang your towels and re-use, or to throw on floor and be replaced. They offer a cooler of water with ice and fruit slices at the front desk, 24/7. Very refreshing. Even encouraged us to fill our own water bottles with this...
  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank SandyVoit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 9, 2014
Hi SandyVoit: thank you for completing a review regarding your recent stay with us and we appreciate your “touching all the bases” on the amenities and restaurant offerings. Next time in you might try a couples pedicure at the Spa, maybe even with a glass of wine! Best wishes for a great summer season. Best regards, Russ Abell, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Washingston
Level Contributor
99 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 21, 2014

Thought I had booked River Place Hotel in Portland, but got there and no reservation. Rivers Edge in not as central as River Place, but they offer a shuttle to downtown, and the trolley runs right by it. The staff was what made the stay a delight. Very caring and funny and friendly young people. The river trail was right out our window and the river beyond, even though hard to see through all the trees. The restaurant and bar next door was lovely and once again great staff! It is always nice when something "unplanned" turns out better than you would expect!

Bed was comfy and towels were cushy! Real coffee cups, so I say this was a good deal for the money!

Room Tip: Choose river side. We were on the first floor, but I would suggest higher.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DianaKingsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 9, 2014
Dear Ms. Kingsley, it was serendipitous for us that you spent your Portland visit with us. We shall pass along your kudos to the staff for their friendly service and hope to see you again in the future, maybe not by mistake next time. Best wishes, Russ Abell, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
145 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 19, 2014

We stayed one night at the River's Edge and found it to be clean, comfortable and conveniently located, just a couple of blocks from a Portland Streetcar stop. We took advantage of the free shuttle to the Union Station upon departure. Staff was generous with their information about the city. The gym/workout area was phenomenal. Our room did not face the river but we didn't expect it as we booked through Priceline at a great rate. We would recommend and stay again if in Portland in the future.

Room Tip: Perhaps ask for a riverfront, although on the opposite side of the hotel, where we were, the scene w...
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Green Features: They have the usual practice where they ask you to save on having towels washed.
  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank sdyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine A, General Manager at River's Edge Hotel & Spa, responded to this review, August 9, 2014
sdyoung: Thanks for writing your review and we are glad to hear that you enjoyed your stay with us. Best wishes for continued safe travels. Best regards, Russ Abell, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River's Edge Hotel & Spa

Property: River's Edge Hotel & Spa
Address: 0455 SW Hamilton Ct, Portland, OR 97239 (Formerly Avalon Hotel & Spa)
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Portland
#15 Green Hotel in Portland
#15 Luxury Hotel in Portland
#30 Romantic Hotel in Portland
#52 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — River's Edge Hotel & Spa 4*
Number of rooms: 99
Official Description (provided by the hotel):
River’s Edge Hotel & Spa is an environmentally-friendly, 99-room luxury boutique hotel located at the edge of Portland’s South Waterfront District, an emerging mixed-use neighborhood integrating alternative transportation, parks and trails, green building practices, retail, restaurants and healthy living with art and design. Perched on the banks of the Willamette River just minutes from downtown Portland, River’s Edge offers travelers the sophistication and warm hospitality of the Pacific Northwest. Guests and visitors enjoy classic service, modern amenities and comforts expected from Portland boutique hotels, making River’s Edge Hotel & Spa a favorite among all Portland waterfront hotels. Among the hotel’s valued amenities are its luxurious two-level, 13,000-square-foot full-service spa, salon and fitness center as well as Aquariva restaurant and bar. ... more   less 
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Also Known As:
Avalon Hotel And Spa
Avalon Hotel Portland

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