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“Gem in the Rose City”

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River's Edge Hotel & Spa
Ranked #39 of 142 Hotels in Portland
GreenLeadersSilver level
Seattle
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Gem in the Rose City”
Reviewed November 25, 2012

I can't say enough great things about this hotel! I'll start with our arrival... We were greeted by the most courteous valets(I believe their names were Nathan and Dave). The front desk staff was awaiting us with warm friendly smiles and check-in was a breeze. The two ladies at the front desk (Kristen and a dark haired one one named Ann?) were very knowledgeable about Portland and the hotel amenities. It was our first trip to Portland and they were obviously passionate about their city and their hotel. We were given a wealth of information and recommendations.

The housekeeping staff was great, our room was spotless and comfortable. We forgot our toothbrushes and housekeeping promptly brought us some after we called. I don't know if it's Portland in general or just the staff at River's Edge Hotel, but everyone just seemed so happy and willing to help. Their great attitudes were just contagious!

The spa facilities, Continental breakfast and the free wireless more than made up for having to pay for parking. We didn't have time to do spa treatments this time but we will definitely make sure we save time for that next time. The spa treatments looked divine! Thank you to everyone for making our trip to Portland so great, we'll be back!!

Room Tip: Pay a little extra for the riverside rooms! The view is worth it!
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  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank Joeypoey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, November 29, 2012
Dear Joeypoey,

And we thank you for your detailed review regarding your recent stay with us and for mentioning the great service you received from members of our team from the Valet, Front Desk Agents, to our Room Attendants.

I will be delighted to assist you with your next reservations arrangements, we need to make sure we book spa treatments for you, see you soon.

Ana Maret
Rooms Manager
ana.maret@riversedgehotel.com
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1,182 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
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English first
Oregon
Level 6 Contributor
187 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed November 19, 2012

This is a great gem very close to downtown Portland. About a $7.00 cab ride. The restaurant is really nice with a great view of the river and very attentive staff. The hotel is perfect from the start, from the friendly valets to the efficient staff at the front desk. Very friendly and warm all around. We didn't have a balcony room this time, but will in the future. The spa gets A+ reviews as well.

If your looking for a great hotel in Portland, look no further, this is it!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mpn7330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, November 22, 2012
Dear Mpn7330,

Thank you for choosing River's Edge Hotel and Spa for your stay-cation and thank you for the super review. We will be happy to welcome you back. Please feel free to contact us to help you plan your next stay with us.

Yours Sincerely,

Ana Maret
Rooms Manager
ana.maret@riversedgehotel.com
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Eugene, OR
Level 6 Contributor
132 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed November 5, 2012

Take the time to enjoy the spa...GREAT STAFF and wonderful massages. The other spa facilities are unbeatable (steam rooms too). Be sure to have a room with a balcony on the river's edge. Enjoy incredible cuisine at the neighboring restaurant or simply enjoy a great room service menu...even late at night (midnight +). Ya...it's an extra $19 for parking to be there over your room stay, but after the amenities (including a wonderful continental - even croissants, cerial, juices..you name it) and elusively comfortable bedding you won't worry. We'll be back!!

Room Tip: Stay on the river side....
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ohjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, November 6, 2012
Dear Ohjames,

No worries on our end now that we have your promise that you will come back! We can only promise to continue improving. It is always great to read that the staff was able to deliver service up to your expectations.

Thank you for sharing with other travelers that you had an enjoyable stay and for suggesting our spa treatments and delicious food at our Aquariva Italian Kitchen.

We are looking forward to be able to welcome you back in the near future.

With best wishes,

Ana Maret
Rooms Manager
River's Edge Hotel and Spa
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Vancouver, Washington
2 reviews
Reviewed November 5, 2012

After staying at this hotel once before, my husband and I decided to return for a little stay-cation. I was just as astounded the second time around by everything. The valet staff is always curious and attentive. The front desk staff is the best anywhere I've stayed. We had some spa treatments as well during this trip and we were blown away. It's nice to feel like a VIP from the moment you pull up to the moment you leave. The staff at River's Edge is the best in class!
You also can't beat the location. It's nice to be near the city and not IN the city. You're a quick drive/Streetcar trip away from downtown and you can come back for a nice stroll along the river with trees and wildlife all around. You get the best of both worlds!
We were told they had recently been purchased by a new company and the staff all seemed genuinely excited about it. We too are excited, customers for life right here!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NMDY85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, November 6, 2012
Dear NMDY85,

What a fabulous five star review and on behalf of the entire team, I thank you so much. We all are so glad that you decided to come back and moreover, we are super excited to have you as our "customers for life", we will not disappoint you.

All the best,

Ana Maret
Rooms Manager
River's Edge Hotel and Spa
--
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JAKandBarney
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2012

I believe this used to be the Avalon hotel formerly. (Easy to confuse River's Edge with Riverplace Hotel not too far away). It's a little tricky to get to...even with a good GPS, but it's quite lovely. I arrived late and the guy checking in before me decided to test his lengthy (and lacking) comedy routine on the front desk staff (and me). The decor is fresh and inviting. There is no self-parking here, so you are obligated to use the valet if you have a vehicle. I always enjoy talking to the young valet staff. Rooms are small, but comfortable and clean. They have these odd doors that "pull out" as if a window would. On the night I stayed I tried to open the door to get out onto the small deck, but couldn't remember how (or if) it was possible! Another oddity: Very old television sets inside the armoirs. They seem out of place, really. The fitness center? Tremendous! Very spacious, excellent equipment...everything seemed to work...so nice. Wireless internet was worthless in my room....not even a weak connection?! Fortunately did some like work on my 4G phone connection.

Happy travels ;)

  • Stayed October 2012, traveled solo
    • Value
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Helpful?
Thank jon h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, November 5, 2012
Dear JAKand Barney,

Thank you for your review and for taking the time to share your experience at River's Edge Hotel and Spa. We look forward to seeing you back again soon.

Ana Maret
River's Edge Hotel and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Thomas, KY
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2012

I stayed at Rivers Edge for 3 nights while doing business in the Portland area. Everything was wonderful. The staff was extremely friendly and helpful and the room was lovely and comfortable. My only problem was that the wifi did not work well in my room. I was able to use the business center and the wifi was great there. Really good to have ready access for printing as well. I recommend this hotel for a business traveler who wants something a littlen ifferent.

Stayed October 2012, traveled on business
Helpful?
Thank 27Love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, October 29, 2012
Dear 27Love2Travel,

Terrific review and we thank you for it. We are very glad to know you had a wonderful stay, thank you for mentioning our friendly staff and lovely accommodations. As for the WiFi issue, we apologize for the inconveniences, I can assure you our team is working diligently to solve this problem.

We would love to see you back, please contact me directly to assist you with your reservations arrangements.

Regards,
Ana Maret
ana.maret@riversedgehotel.com
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California
Level 4 Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 22, 2012

I stayed at this hotel for 3 nights. It was a lovely hotel, situated peacefully outside of downtown Portland. Located alongside the river with a quiet pathway great for a morning walk, the Hotel has a defininite boutique feel to it.

Check in was very effortless and quick, with a surprise of a upgrade to a riverview room. Bell service very helpful. Valet service(an added fee) with swift service and very welcoming staff. I utilized room service during my stay, also very timely and helpful service. While the selection is somewhat limited, it was very tasty after a long day of sightseeing.

Everyday the Hotel puts out a continental breakfast with some of the typical fare of cold cereals, milk, yogurt, muffins, breads and juice. For those whose room was, like myself, close to the ice machine may be delighted to know that the ice comes in prepackaged bags, as to avoid making the usual noise at all hours of the day and night, a charming detail.

The only downside is small, but definitely noticeable. Some of furniture show signs of definite wear. The Tv was not the most recent model, aka crt. Shower head was dated as well. But none of these little details should deter you from experiencing this fine hotel.

Room Tip: I was on the 3rd floor which gives you an excellent view of the river.
See more room tips
  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank opus36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiversEdgeHotel, Manager at River's Edge Hotel & Spa, responded to this review, October 23, 2012
Dear Opus36,

And thanks for such wonderful and detailed recount of your stay. We are glad to hear you enjoyed our services and amenities we provide. Your feedback is appreciated and has been shared with all individuals. We look forward to seeing you back again soon

Ana Maret
River's Edge Hotel and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River's Edge Hotel & Spa

Property: River's Edge Hotel & Spa
Address: 0455 SW Hamilton Ct, Portland, OR 97239 (Formerly Avalon Hotel & Spa)
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Portland
#15 Green Hotel in Portland
#16 Luxury Hotel in Portland
#30 Romantic Hotel in Portland
#52 Business Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — River's Edge Hotel & Spa 4*
Number of rooms: 99
Official Description (provided by the hotel):
River’s Edge Hotel & Spa is an environmentally-friendly, 99-room luxury boutique hotel located at the edge of Portland’s South Waterfront District, an emerging mixed-use neighborhood integrating alternative transportation, parks and trails, green building practices, retail, restaurants and healthy living with art and design. Perched on the banks of the Willamette River just minutes from downtown Portland, River’s Edge offers travelers the sophistication and warm hospitality of the Pacific Northwest. Guests and visitors enjoy classic service, modern amenities and comforts expected from Portland boutique hotels, making River’s Edge Hotel & Spa a favorite among all Portland waterfront hotels. Among the hotel’s valued amenities are its luxurious two-level, 13,000-square-foot full-service spa, salon and fitness center as well as Aquariva restaurant and bar. ... more   less 
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Also Known As:
Avalon Hotel And Spa
Avalon Hotel Portland

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