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“Convenient”

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Hilton Garden Inn Portland Airport
Ranked #48 of 142 Hotels in Portland
Vancouver, Washington
Level 6 Contributor
215 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
“Convenient”
Reviewed September 18, 2011

We used this place as our way station after a day of Willamette Valley wine tasting as were doing wine tasting in the Columbia River Gorge the next day. Clean & Convenient. Staff was quite friendly & helpful. No dinner available that night (sounded like the cook didn't show up). Had a suite & were very comfortable. Wish they had rooms with whirlpool tubs. Made use of their free shuttle & had dinner at the airport..

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TravelSinceRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
New York City, New York
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 11, 2011

I stayed here in September. Two blonde white ladies that go by Karen and another I think the assistant manager that goes by Caryn both made my experience at this hilton garden inn pretty bad. I love hilton hotels. Stay their all the time.

These two gals had no idea about how to talk to customers or the concept of customer service. It seems this hotel has alot of staff turnover. The blonde younger caryn is rude to customers when you call them from your room for enquiring about anything such as ordering some room service or basic enquiries about services offered at the hotel

They have no idea about how to get around the city of Portland so do not bother asking them about directions, points of interest, or any useful information if your wanted to see something or get somewhere.

They did not even know the basic shuttle service offered from the airport to downtown is called blue star costing 14$ and goes every half hour. I unnecessarily spent 45 bucks on a cab.

The younge blonde lady caryn is always trying to rush cutomers and sit her in corner back office, avoiding customer contact or problem solving. I saw this with other customers too. She rushes through really quick and runs back to her office or hangs up the phone quickly before you can talk. It is very bad on behalf of hilton that they have these two karen and caryn gals working her spoiling the customer experience.

I found a wet used towel in my room when i walked in the first night.

Another annoying thing is a older chinese looking dude who keeps roaming around the hotel staring customers down. He is very suspiscious guy. And very rude, I found him screaming at children trying to use the pool with parents around.

The last and another annoying factor is the morning breakfast server. He is over the top loud, clumsy and obnoxious. I saw him dropping stuff all over the place and my made to order pancake tasted like rubber.

The bed had a nice mattress. The hotel was cheap, but costs much more in your sorrow and bad experience. would never ever go their or recommend it to anybody

THEY NEED NEW STAFF

  • Stayed September 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank Adnaan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level 6 Contributor
221 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed September 10, 2011

This was our fourth time at this hotel either arriving in Oregon or leaving. It is quiet and comfortable. The shuttle service is quick and friendly and front desk staff are all awesome. We arrived very late and they held our room. They have breakfast on site, but we opted to shuttle back to airport, rent a car and stopped at Sharis for a good breakfast. For arrivals and departures at PDX, this is great hotel. We will be back.

Room Tip: All rooms are good
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  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ocean0808cruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, HI
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2011

I choose this hotel after reading other reviews from Trip Advisor. I used this hotel as in and out the next day for another flight. The property and room was clean, the staff was really nice and the shuttle service was good. I got a nice big room for my night stay and had called the hotel direct and requested some specific things for my room which were waiting for me when I arrived. You do get some road noise from traffic if your on the street side like I read from other reviews. I just used ear plugs and had no problem. My only disappointment was the cook called in sick so there were no cooked to order breakfast available. The price was good for what you got. I am staying again in October for 1night.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jam3dl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Level 6 Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 25, 2011

I booked on a promotional rate of $87 a nite and must have gotten the worst room in the hotel. The room had a distinct musty odor and the ac unit made a sound like a steadily dripping faucet constantly, even when not running. Also it faced out onto Airport way which is a busy road with traffic noise well into the night. The hotel was fully booked, or so they said, so I was unable to transfer to another room. Other than the room the hotel seemed ok with a decent breakfast.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank xanthoxylum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Level 4 Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 8, 2011

Stayed one weekend night in a King Evolution room. Pleasant, comfortable, no real problems. I've stayed at all 3 of Portland's HGI (Lake Oswego, Beaverton, and PDX) now, and this property appears the oldest.

PROS:

-usually the lowest priced room of the 3 HGI's
-very spacious room, seems about 25% larger compared to the same room type at the other 2 HGI's
-24 hour airport shuttle; has park and fly rate option
-next door to McDonald's
-quiet, didn't hear any planes or street noise
-friendly staff (front dest, restaurant)
-HD programming with good number of channels
-very comfortable bed, responsive HVAC, good bathroom
-very well-padded carpeting, usually don't even notice this! Maybe recently installed.

CONS:

-wireless HSIA only--slow, and cuts in and out--very annoying.
-fitness center extremely hot, no temp control! 2 treadmills with TV (1 not working), 1 elliptical (no TV!) with loose foot pad

Room Tip: Probably the most economical option at PDX for a major chain
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PDXBigGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2011

I'm learning to dismiss some of the bad ratings as people who aren't happy unless they're complaining! For $87 per night this was an excellent deal. Traffic on I-5 was a nightmare and when we checked in we had zero time to spare before the start of the Highland Games that brought us to Portland. The desk clerk pulled up the reservation and had out room keys in our hands in about 10 seconds flat. Rooms were clean, and more than adequate. Breakfast was quite acceptable for $8.95, and service was extremely friendly. The room decor is not that of a boutique hotel, but we just wanted a good clean place to stay for 2 nights and it was bang-on.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kitchenpiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland Airport

Property: Hilton Garden Inn Portland Airport
Address: 12048 Northeast Airport Way, Portland, OR 97220-1080
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Family Hotel in Portland
#43 Romantic Hotel in Portland
#49 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hilton Garden Inn Portland Airport 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland Airport Hotel Portland
Hilton Portland

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