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“Staff can't be topped”

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Staybridge Suites Portland Airport
Ranked #39 of 142 Hotels in Portland
Certificate of Excellence
Evansville
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Staff can't be topped”
Reviewed June 12, 2014

The excellent rating is for the people who ran the front desk were fantastic. They cheerfully answered every question we had and were more than happy to run us around the area in the shuttle, including to pick us up at the car return. Unfortunately, I don't have names but there were at least three young women and one young man who probably don't make enough money for the pleasant face they put on this hotel.

The breakfast was nearly average and I really think they need to replace the chairs in the dining area. They were filthy and each morning of our four-night stay I tried to find one that I wanted to sit in.

I think the walls are a little thin. We heard a lot of noise from above and to the sides. I was there on vacation so I wasn't worried about a great night's sleep. It would be an issue if I was there to work and needed my rest.

The room was clean and well-appointed. We also liked the cookies they shared in the lobby.

Overall, a good stay.

Room Tip: I think I would request the top floor.
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevenEarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, June 18, 2014
Thank you very much for taking the time to write a review. Also, thank you for the very kind words regarding our Front Desk Team. They are lovely people and we are proud to have them on our Team. I will ensure that they see this comment. It will make their day!

Also, thank you for your comment regarding the chairs. This has been discussed with the management team and a very thorough inspection is being completed on each of the chairs.

Thank you again! I hope we have the pleasure of having you with us again soon. You are always welcome here.

Warmest Regards,
Megan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Los Angeles, California
Level 6 Contributor
1,117 reviews
418 hotel reviews
common_n_hotel_reviews_1bd8 676 helpful votes
Reviewed May 30, 2014

Location-Shuttle to the airport and metro station. It takes about 20 to 30 minutes to the city center. There is a big shopping center with some restaurants and many chain stores including a Target with supermarket at the metro station.
Reception- Very friendly and helpful.
Breakfast –The eggs and tortillas were a nice change, unfortunately they were cold and watery. The rest was the normal continental Holiday Inn fare. This state loves dogs and there doesn’t seem to be any health regulations regarding pets all over the breakfast serving area. I like animals but pet dander in my food is not appetizing.
Room-Very clean but it feels a bit awkward for a suite in the bedroom bathroom area. It has a second TV in the living room, but the bathroom is through the bedroom so you have to bother the other person all the time.
Light for reading –Good
Bed –We had a 2 bed queen and the mattress was comfortable
Air Conditioning-Loud!
Wi-Fi-Good
TV-2 good size modern TV’s
Refrigerator-Large a bit noisy
Room for bags-Plenty if awkward since there is no place in the bedroom for them so they have to be in the living area.
Tea Kettle or coffee maker-Yes
Bathroom-Good size inside the bedroom area
Shower pressure-Good
Cloths line-No
Safety bar in bathroom-Not really there is a little bar inside the shower.
Towels-Nice, very clean.
Amenities-Normal Holiday Inn
Hair dryer-Good power
Full length mirror-Yes
Makeup mirror-No
Parking-Free
Laundry-Self Serve
Iron and ironing board-Yes
Complimentary bottle water-Yes or points
Plugs-Plenty

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Starviagera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, June 2, 2014
Thank you very much for taking the time to write a review! It means so much to us to receive these. As a team, we are always looking for ways to provide the best service and make our guests comfortable.

I am so happy to hear the reception was friendly and helpful.

The comment regarding breakfast is being addressed.

We love dogs very much, however, having dogs in the food area is not acceptable (unless it is a service animal). This was noticed by our Team and we addressed it. It has not happened since.

Thank you for the comments regarding the sleeping room and set up.

Thank you again! We hope we have the pleasure of having you with us again. You always have a home here!

Warmest Regards,
Megan Black
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Hamlin Ny
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 30, 2014 via mobile

My wife and I are no strangers to hotels as she is in the Guard and we travel a lot. This is by far one of the nicest places we have ever stayed. The staff is WONDERFUL and kind. They have 1 dollar movie rentals which I think is great. The food is good as is the atmosphere. We love this place and will stay here every time we are in Portland.

Stayed May 2014, traveled on business
Helpful?
1 Thank mediccody27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, June 2, 2014
Thank you for taking the time to write a review! We greatly appreciate it!

We are so happy to hear that you and your wife had such a great time here! It warms our hearts. :-)

Every time we receive a review, we go over the review with our team as we are always looking to do our very best to serve our wonderful guests.

We look forward to having you with us again. You are always welcome here. Thank you again!

Warmest Regards,
Megan Black
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldorado, Wisconsin
Level 5 Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 29, 2014

We stayed at Staybridge Suites - Portland Airport - based on recent reviews and they did not disappoint. The hotel is beautiful on the outside. I was excited about our stay from the minute we arrived (5/17/14 - 5/20/14). Check in went smooth. Our room (332) was neat and clean. The bed was comfy. I am a light sleeper so I was worried about noise. No issues there. We arrived on a Saturday and the place was quiet. I had no issues any of the nights we were there.
The staff at the reception desk greeted us as we came and went daily. They offered us an umbrella to use on a rainy day (which we used - a lot) and they seemed genuinely caring.
Our stay was great. I'd recommend this hotel to anyone who is going to be in Portland, especially if you don't mind being away from the downtown, where it is less hectic and quiet.

Room Tip: Top floor = 3rd floor
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2BadgerFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, May 30, 2014
Thank you for taking the time to write a review. I am so glad you enjoyed your stay.

We do genuinely care about you and it warms our hearts to know that you slept well, enjoyed your stay, and enjoyed the hotel/our team, and had fun in Portland (even though it was raining).

We would love to have you with us again. You always have a home here.

Warmest Regards,
Megan
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane Valley, Washington
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 28, 2014

My favorite hotels are those that are set up like an apartment. Okay, my favorite hotels are those that are clean and have a comfortable bed, but I really love having a separate bedroom and a little kitchen, too. This is especially true for any stay of 2+ nights. We were attending a conference in Vancouver, so we stayed for five nights, and we loved the Staybridge. Separate bedroom, full kitchen (stovetop only, no oven, but pots, dinnerware, coffee pot, knives/cutting board, toaster, microwave, dishwasher, and full sized fridge w/freezer/icemaker) plus full breakfast buffet every day and dinners offered on weeknights. We didn't get to have dinner, but my husband said the breakfast was good. The room was spotless when we checked in. The bed was comfortable. The staff was friendly and accommodating. The price-for this room size and amenities-was extremely reasonable. Although our conference was in Vancouver, the Portland Staybridge was closer than the one in Vancouver. In addition, we could've walked to IKEA if we didn't need our car to load all the stuff we bought! I read complaints about airport noise, and I heard airplanes overhead, but it was not loud enough to keep either of us from falling/staying asleep. Not only would we stay here again, we're trying to figure out how to justify another trip to Portland so we can!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, May 30, 2014
Thank you so very much for taking the time to write a review. I am very happy to hear that you enjoyed your stay.

I'm also glad to hear that you enjoyed your stay (and you were reverse commuting to and from the meeting which is awesome!!!)

Please come stay with us again. We would love to have you!!! You are always welcome here.

Warmest Regards,
Megan
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford Springs, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 17, 2014 via mobile

I must say I walked in this place with pretty high expectations, and let me say, I have not been let down. This stay here has been excellent from the time I checked in. The only flaw that I've seen is that they are replacing the bottom moldings in the hallway of the third floor. There has been no noise or any kind of dis-pleasantries from this other than it's not the prettiest thing. Did not bother me whatsoever. The breakfast they offer is no less satisfactory than any other breakfast I've had offered at a hotel of this caliber. The dinner (with beer and wine included) was an excellent addition to my stay and was a big factor in my choosing to stay. They offered a variety of wines, and Bud Light as well as Hefenweizen (great local beer) on tap. It's very quiet and relaxing, the staff is excellent and very accommodating, and rooms feel rather upscale and comfortable for the price you pay. The location is great too; you can take the public transportation right into the city so having a rental is only necessary if you want to leave the city. I would absolutely stay again, and I recommend this hotel to all with the high regard. You will not be disappointed!

Stayed May 2014, traveled with friends
Helpful?
2 Thank tfro33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, May 19, 2014
Thank you very much for your review! I'm so happy to hear you enjoyed your stay. It was certainly a pleasure having you with us!

I hope we get the pleasure of having you visit us again in the near future. You always have a home here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 13, 2014

I recently stayed at the Staybridge Suites Portland area with a friend of mine. We found the front desk staff to be very helpful and friendly. The room was comfortable and the beds were also. The breakfast was suitable and easy for a quick bite before venturing out and the Jacuzzi was relaxing after a day of sightseeing. I would definitely recommend this hotel.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LUVMEXCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MegDPortland, Director of Sales at Staybridge Suites Portland Airport, responded to this review, May 19, 2014
Thank you for taking the time to write a review! I'm so happy to hear that you had a nice stay.

We hope we have the pleasure of having you with us in the near future!

Warmest Regards,
Megan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Portland Airport

Property: Staybridge Suites Portland Airport
Address: 11936 NE Glenn Widing Dr, Portland, OR 97220-9099
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Portland
#16 Romantic Hotel in Portland
#17 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Portland Airport 3*
Number of rooms: 106
Official Description (provided by the hotel):
Conveniently located 1.5 miles from the Portland International Airport, easily accessible to I-205 and only minutes away from shopping at Lloyd Center and Clackamas Town Center! 60 scenic minutes from our location you can enjoy the outdoors, while visiting the pristine Mt. Hood and the breathless Mt. St. Helen's. The Staybridge Suites is the newest concept to the upscale extended stay market. Come and relax in one of our spacious studio, one bedroom or two bedroom/ two bathroom suites that come with fully equipped kitchens, complimentary high speed and wireless Internet access, complimentary laundry facility, fitness center, pool & Jacuzzi. Whether you are here for a day, a week or a month you will find our hotel inviting and accommodating allowing you to relax unwind and be productive while away from home. Our goal is to 'make your stay as close to home as possible.' Join us in the great room every morning for a delicious complimentary breakfast as you prepare for your day and be sure to drop by and join us Tuesdays through Thursdays for our light "Sundowner" Guest Reception with salad bar, hot entree and complimentary beverages. ... more   less 
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Also Known As:
Staybridge Suites Portland Airport Hotel Portland
Portland Staybridge Suites

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