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“Good hotel, poor breakfast”

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Holiday Inn Express Portland Downtown
Ranked #52 of 144 Hotels in Portland
Certificate of Excellence
Reviewed April 20, 2014 via mobile

I have been in this hotel for about two weeks.

Pros:
The rooms are nice, newly refurbished. Bathroom pleases the eyes. Wifi is free of charge and works good on all floors. The gym and the indoor pool are in good conditions. Free and plenty parking lots are available.

Cons:
Hotel is located close to the highway. If you are a light sleeper or want to sleep with open windows, bring ear plugs.
For most non-Americans the breakfast is poor. It is just the ordinary bagles and bacon breakfast. It lacks of variety and freshness. No cheese, no freshly made eggs, no real juice. Even the bacon was not crispy. Want to eat oatmeal for 2 weeks?

Still, I would recommend the hotel for their rooms and for their cost/benefit.

Stayed: April 2014, traveled with friends
3  Thank YaCop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded May 30, 2014

Hi there Yacop

Thanks so much for your review. We are pleased to hear that you enjoyed so many of our amenities. We hope to see you again soon!

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173 - 179 of 357 reviews

Reviewed April 20, 2014 via mobile

Friendly staff. Not much of a dinner menu when I visited because of being shorthanded a cook. I was very satisfied with the rate and the room. The shuttle was very responsive. About 2 miles from the airport. I will be back to visit again.

Stayed: April 2014, traveled on business
2  Thank Mivan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Portland Downtown, responded to this reviewResponded May 6, 2014

Dear Mivan69,

Thank you for staying with us. I am glad you mentioned our friendly staff. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare

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Reviewed April 12, 2014

Holiday Inn Expresses are mostly always a good bet when I am on business travel, make the boss happy when you don't add in breakfast costs, (or in this case, the gym with indoor pool is included). Rooms were nice, big bathroom, staff was great! I choose this particular hotel because it's really close to my office and was happy with my choice. Fitness center is small, but machines are in good condition. They do have a store downstairs but it barely has anything in it, they might want to ramp up the selection, particularly of munchies and sweets (what can I say, business makes me hungry). I will be back and forth to Portland with this new job and I plan to make this hotel my go-to-first option.

  • Stayed: April 2014, traveled on business
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2  Thank Redmango43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded April 18, 2014

Hi Redmango43!

Thank you for taking the time to write us a great review! We are so happy to hear that you will be choosing us on your future trips to Portland! We will be sure and do everything we can to stock the gift shop with yummy sweets and munchies very soon :]

See you again soon!

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Reviewed March 6, 2014

On a business trip to Portland, not the hotel I would have picked as our meeting was in Northeast, but overall a good stay. The hotel is in a great neighborhood with some really great restaurants, bars and shopping a short walk away. Unfortunately it rained all but our first night in town so we didn't do a great deal of exploring. Not having a restaurant or bar in the hotel was a downside, but at a holiday inn express I didn't expect one. The breakfast wasn't great, but what do you expect from a hotel breakfast buffet? The pool area was clean and neat, without the strong chlorine smell of some hotel pools. My room was clean, but the housekeeping wasn't stellar. No shampoo the second day of a four day stay and no new cups. The in room and breakfast bar coffee was AWFUL and only one package of coffee in room ( about two cups) but there were 4 coffee cups. No way would there have been enough coffee for four. I loved the array of pillows I could pick one that was closest to mine at home. Overall a good stay, nothing glaringly good or bad.

  • Stayed: March 2014, traveled on business
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1  Thank Paulie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded March 9, 2014

Hello Paulie H

Thank you so much for your review. I am very sorry to hear that you didn't enjoy our breakfast choices, or the housekeeping service that you received. I will be sure to forward all of your comments onto our housekeeping manager so that we can fix this issue and be sure it doesn't happen again.

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Reviewed March 4, 2014

I moved here on a whim because I didn't like where I stayed last night. I thought I would stay in Vancouver, WA instead of Downtown Portland, OR to save my company a little money. Not only is this property less per night, but included internet, parking, and breakfast. The desk staff were genuinely friendly (instead of fake smile fake customer service style friendly). Parking is not only free, but convenient. This hotel is walking distance to tons of shops and good Eats on trendy 23rd. I'm in 3+ hotels per week and this will be my new "Go To" place when I'm in the area.

Room Tip: Try and get a West facing room for a green view. Very happy with 412 for this reason.
See more room tips
  • Stayed: March 2014, traveled on business
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1  Thank 65Mustang-PoulsboWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded March 8, 2014

Hello 65Mustang-poulsboWA

Thank you so much for your review of your recent stay with us. I am very happy to hear how much you enjoyed your stay!

See you soon!

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Reviewed February 28, 2014

I stayed one night here - didn't know Portland but found I could walk / ride the tram to everywhere I wanted to visit. Good example of a good Holiday Inn Express - safe area, pleasant clean room, clean self-service laundry, free strong wifi, clean bathroom with good strong shower, good breakfast. Friendly service. Would recommend.

  • Stayed: November 2013, traveled solo
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Thank rebshep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded March 2, 2014

Hello rebshep

Thank you for your review of your recent stay with us. We are very happy to hear that you enjoyed your stay, and all the things our hotel has to offer. We appreciate the feedback and we hope to see you again soon!

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Reviewed February 21, 2014

We and another couple spent 3 nights here and were so impressed with the accomodations and the staff. The full free breakfasts are great! Try the biscuits & gravy. I really liked the scrambled eggs and the omelets. If we were missing anything in our rooms, they were right up with the replacement. Great internet service, too. I highly recommend this location and will stay here again when in Portland.

  • Stayed: February 2014, traveled with friends
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1  Thank edunn782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany P, Guest Experience Champion at Holiday Inn Express Portland Downtown, responded to this reviewResponded February 23, 2014

Hi edunn782

Thank you for your review! We are overjoyed to hear about the positive experience you had with our breakfast, and staff. We can't wait to see you again the next time you're in Portland!

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Additional Information about Holiday Inn Express Portland Downtown

Address: 2333 NW Vaughn St, Portland, OR 97210-2311
Phone Number:
Location: United States > Oregon > Portland > Northwest District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Portland
#40 Romantic Hotel in Portland
#47 Business Hotel in Portland
Price Range: $114 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Portland Downtown 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Our guests enjoy a great location and amenities including complimentary parking, deluxe Continental breakfast, high-speed Internet, indoor pool, hot tub, and fitness room. The Holiday Inn Express Hotel & Suites Portland NW Downtown is located in the Historic Nob Hill Shopping District and Northwest Industrial Area of downtown Portland. Enjoy the convenience of being within walking distance to the Portland Streetcar and bus lines. We are a short commute to the Rose Garden Arena, Oregon Convention Center, Montgomery Park Building, Roseland Theatre, Crystal Ballroom, PGE Park, Good Samaritan Hospital, Emmanuel Hospital, Oregon Health Sciences University, University of Portland, Portland State University, Washington Park, Multnomah Athletic Club, and many Portland landmarks. ... more   less 
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Also Known As:
Holiday Inn Express Portland Downtown Hotel Portland

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