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“Good location, staff, parking, etc”

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Holiday Inn Express Portland Downtown
Ranked #54 of 142 Hotels in Portland
Certificate of Excellence
Chicago, Illinois
Level 5 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good location, staff, parking, etc”
Reviewed February 14, 2013

Spent a week here and truly enjoyed it. Had never stayed in North Portland, and had a good time strolling up & down 23rd street.

Rooms are good, standard HIE breakfast, easy on/off the highway, free on-site parking. Nice place, I'll hopefully be back.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhatHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leo P, Front Office Manager at Holiday Inn Express Portland Downtown, responded to this review, May 1, 2013
Thank you for your review of our hotel! NW Portland is a great part of Portland to visit. As you said, 23rd is a lot of fun to stroll, and enjoy!

We look forward to seeing you once again!
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337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Vancouver, Canada
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 11, 2013

HIE had a new Front desk person during our weekend stay. Extremely helpful, efficient, prompt, cordial, accommodating, knowledgable; almost super human. We got the floor and view per online request. Room was clean, nights quiet. Neighbourhood was safe at night. Will come back again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin0323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leo P, Front Office Manager at Holiday Inn Express Portland Downtown, responded to this review, May 1, 2013
Thank you for your review. We are so very happy to hear that our staff member was able to be so helpful during your stay.

Hope to see you again soon!
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Bangkok
Level 4 Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 19, 2013

stayed in the holiday inn express downtown portland for 2 nights
i've found the location very convenient for walking at downtown and for driving to anywhere in the area since its located on the highway entrance
free parking is also important since other hotels in the city charge for parking
the staff were very welcoming and this is always nice to have
the room itself is normal - gives good value for the money
only thing about this hotel and most of holiday inn i've been to is the pillow quality. the pillows are synthetic and do not "remember" the shape of the head. changing all pillows for hotel is quite an expense and for the price you pay i would not expect to get a real geese pillow but its just a thought

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shmulik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leo P, Front Office Manager at Holiday Inn Express Portland Downtown, responded to this review, May 1, 2013
Thank you so much for your review!

Our location is one of a kind, and we are so glad that you were able to take advantage of all that Nob Hill has to offer. Please let us know which pillow type you perfer the next time you are here. We will always try out best to ensure that our guests get the best sleep quality possible!

Thank you again.
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Coos Bay
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 12, 2013

Hotel staff was awesome and very helpful with places to eat and since I was there during Christmas the local street to go for some christmas lights that was close by. They were changing wallpaper on the floor I was on and it was very messy but the room was quiet and clean. Breakfast is complimentary and something for everyone. I used the fitness area which was better than most, treadmills, indoor pool and spa and plenty of towels and water available in the area.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wonderers8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany C, Public Relations Manager at Holiday Inn Express Portland Downtown, responded to this review, January 14, 2013
Hello Wonderers8!

Thank you for writing your review of our hotel! We are very happy that our hotel met your needs and that our staff was "awesome"! We love to hear it and are very very happy to be there for you!

Have a fantastic new year and please do come back and visit us again!

Tiffany Cushman and the rest of the Holiday Inn Express Staff :)
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seattle
Level 6 Contributor
121 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed January 11, 2013

Arrived and had to wait on a room. The desk agent was very helpful and found one soon after.After a long trip, I was ready just to relax. The lobby, breakfast area, everything looked very professional and like the typical Holiday Inn Express. Not a 5 star hotel, but would expect at least a 3 star. Once I had my keys, I got on the elevator up to my floor. There was a small piece of paper inside the elevator that said "pardon our mess." Once the elevator doors opened, I realized what a 'mess' it really was. It felt like I was in a 3rd world country. As I tried to relax, they were ripping wall sconces off the wall, sanding the walls, panting the walls. They had even removed the numbers from the doors and had post it notes with the room numbers. At one point we saw several kids moving room numbers around to confuse people. It was loud, the smell was awful, and it was uncomfortable. Later my friends arrived separately. I had assured them that Holiday Inn Express were consistently quality hotels and not to worry about any problems. When they showed up, I was downright embarrassed that I had made the reservations. The desk staff were very nice and helpful. There is a small convenience store next to the hotel, maybe 30 feet from the front door, but even walking there at night feels sketchy. If my friends weren't already on the way and I hadn't already checked in, I would have demanded they book me in another hotel. As it was, I felt stuck. You can take a look at the photos yourself? Is this a place you'd expect to pay $120 a night for a basic room? Inside the room wasn't so bad, everything outside the room other than the lobby was scary. The hallways, the area, the people hanging out at the store next door. They should have closed the floors off to customers during major renovations. This is not the way to provide quality hospitality to patrons.

Room Tip: Ask to see your room before paying or checking in to make sure you're not on a floor being renov...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank struct84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Portland Downtown, responded to this review, February 3, 2013
Dear struct84,

I appreciate your willingness to share your experience! I am pleased to know the service you received from our staff was good. Please accept my sincerest apologies regarding the conditions of the halls due to the renovations. Rest assured, I have taken note of your comments and will be forwarding it to the appropriate departments. While we understand that your stay was not 100% satisfactory, we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Irish V.
Case Manager
IHGCare
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ROCHESTER
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 3, 2013

This is a very nice hotel our stay was pleasant. The room was clean and the beds were very comfortable, the pillows could be a little softer but overall we all slept well. The shower had good water pressure. Nice LG HD tv's with several channels (no Disney Channel). Breakfast was nice and extended for about a 1/2 hour. Staff was very friendly and welcoming. There is a small snack shop that is open 24 hours which is convenient for soda and quick snacks. Its close to the freeway and to downtown. I would stay again and I would recommend this hotel to others.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BHHStew514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany C, Public Relations Manager at Holiday Inn Express Portland Downtown, responded to this review, January 14, 2013
Dear BHHStew514,

Thank you very much for your review! We all look forward to seeing you on your next trip to Portland! Have a great new year!

Tiffany Cushman and the rest of the Holiday Inn Express Staff :)

P.S. If you would like all soft pillows in your room just let us know when you make your reservation or when you check in. We will be happy to accommodate!
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Vancouver, Canada
Level 6 Contributor
275 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 510 helpful votes
Reviewed January 2, 2013

This HIX is meets the brand's standard of a newish building, good but bland rooms, free breakfast, lots of parking, basic amenities, all for a reasonable mid-range price. It is this hotel's location that makes it great value. It is on a busy road, yes, just off the 405, but it also right at the end of NW 23rd street, the sedate and colourful main shopping and eating street of the fashionable Nob Hill district. Within 3 blocks of the hotel, there are several good restaurants, a bakery/deli, and two pubs. Farther up 23rd are a variety of excellent boutiques and craft-style shops, grocery stores, and even brand-name retailers. Better yet, parking here is free (half of the spaces are in a covered garage) and we were able to get downtown quickly by walking the 4 blocks to the street car, which took us downtown for a $1 fare. Hard to beat that.

We paid $94 to $114 for a king bed room on the fourth floor. The bathroom and air conditioning were good. The bed was excellent and the television and channels impressive. Noise was a bit of a problem: the hotel was very busy and voices from the halls were always audible. Moreover, our neighbours' television and frequent domestic arguments oozed through the locked double doors that connected our room with theirs. Finally, the hotel was having its hallways renovated, and the workers made significant noise between 8:30 and 5. HIX should discount its room rates for the periods of such work because it diminishes the guests' experience somewhat.

The breakfast was HIX-standard however the eating area is too small for the size of the hotel. On both mornings it was difficult to find a space at one of the only 12 tables, and some of these tables are close to the buffet which caused traffic jams. More than one guest just sat in the lounge chairs in the hall or took a tray up to the rooms.

There is an indoor pool and an small exercise room equipped with a weight machine, treadmill, and bike.

Room Tip: Most rooms are away from the busy Vaughn Street, so street noise is not a problem.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NW_Raven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany C, Public Relations Manager at Holiday Inn Express Portland Downtown, responded to this review, January 14, 2013
Hello There NW_Raven!

First of all, thank you for taking the time to write a detailed review of our hotel. We appreciate it greatly. The renovations are finally done. We made sure that our workers were in the hallways when most of our guests were at work so we do apologize for the extra noise during the day. The rates for all of our guests had been adjusted in advance for the inconvenience of the construction for the month of December.

Regarding the noise from your neighbors, if ever you do hear other guests disturb you please do call our front desk. We are there for you 24 hours a day and will gladly take care of the noise. Our goal is for you to have the best stay possible and we will do whatever it takes.

I am sorry that the breakfast area was overcrowded on the days you were here. During the majority of the year our guests are busy business travelers who take breakfast to go which leaves the dining area free for our leisure guests. We did not predict that busy of a breakfast crowd that day otherwise we would have opened one of our meeting rooms as an extended seating area. Again, we are very sorry for your trouble at breakfast.

It's always great to hear when a guests has a great time in Nob Hill! Thank you for writing about your experience! Lastly, we want to truly thank you for staying with us. It has been our pleasure serving you and we look forward to it again in the future. Have a wonderful week!

Tiffany Cushman and the Holiday Inn Express Staff!
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Additional Information about Holiday Inn Express Portland Downtown

Property: Holiday Inn Express Portland Downtown
Address: 2333 NW Vaughn St, Portland, OR 97210-2311
Phone Number:
Location: United States > Oregon > Portland > Northwest District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Portland
#40 Romantic Hotel in Portland
#47 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Portland Downtown 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Our guests enjoy a great location and amenities including complimentary parking, deluxe Continental breakfast, high-speed Internet, indoor pool, hot tub, and fitness room. The Holiday Inn Express Hotel & Suites Portland NW Downtown is located in the Historic Nob Hill Shopping District and Northwest Industrial Area of downtown Portland. Enjoy the convenience of being within walking distance to the Portland Streetcar and bus lines. We are a short commute to the Rose Garden Arena, Oregon Convention Center, Montgomery Park Building, Roseland Theatre, Crystal Ballroom, PGE Park, Good Samaritan Hospital, Emmanuel Hospital, Oregon Health Sciences University, University of Portland, Portland State University, Washington Park, Multnomah Athletic Club, and many Portland landmarks. ... more   less 
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Also Known As:
Holiday Inn Express Portland Downtown Hotel Portland

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