Arrived and had to wait on a room. The desk agent was very helpful and found one soon after.After a long trip, I was ready just to relax. The lobby, breakfast area, everything looked very professional and like the typical Holiday Inn Express. Not a 5 star hotel, but would expect at least a 3 star. Once I had my keys, I got on the elevator up to my floor. There was a small piece of paper inside the elevator that said "pardon our mess." Once the elevator doors opened, I realized what a 'mess' it really was. It felt like I was in a 3rd world country. As I tried to relax, they were ripping wall sconces off the wall, sanding the walls, panting the walls. They had even removed the numbers from the doors and had post it notes with the room numbers. At one point we saw several kids moving room numbers around to confuse people. It was loud, the smell was awful, and it was uncomfortable. Later my friends arrived separately. I had assured them that Holiday Inn Express were consistently quality hotels and not to worry about any problems. When they showed up, I was downright embarrassed that I had made the reservations. The desk staff were very nice and helpful. There is a small convenience store next to the hotel, maybe 30 feet from the front door, but even walking there at night feels sketchy. If my friends weren't already on the way and I hadn't already checked in, I would have demanded they book me in another hotel. As it was, I felt stuck. You can take a look at the photos yourself? Is this a place you'd expect to pay $120 a night for a basic room? Inside the room wasn't so bad, everything outside the room other than the lobby was scary. The hallways, the area, the people hanging out at the store next door. They should have closed the floors off to customers during major renovations. This is not the way to provide quality hospitality to patrons.
- Official Description (provided by the hotel):
- Stay at One of the Best Downtown Portland, OR Hotels. Holiday Inn Express Portland NW Downtown is located in the historic Nob Hill District and Northwest Industrial area. We offer great amenities to ensure you have everything you need to feel at home ... more less
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- Also Known As:
- Holiday Inn Express Portland Downtown Hotel Portland