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“Great Service, Deceptive Room Decriptions”
2 of 5 bubbles Review of Paramount Hotel

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Paramount Hotel
Ranked #10 of 139 Hotels in Portland
Certificate of Excellence
Sebastopol, California
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Great Service, Deceptive Room Decriptions”
2 of 5 bubbles Reviewed May 27, 2012

Hotel is mid-sized with ~12 rooms on each floor. Fitness center is the size of a conference room and is the basement, so no view for your workout. The hotel itself is clean and well kept, if decorated a little "generic". Service was very good. I came back to the room with a bag of groceries to find the refrigerator didn't work. Within 10 mins of calling the front desk, someone came, moved the bureau and plugged it in. Worked fine after that. Staff also tried to be helpful with my disappoint in the room not being as advertised.

This is a wonderful property but the room description on the website is misleading. They advertise "Park View" rooms that actually look out onto a concrete plaza. It's deceptive if, like me, you look at an online map when checking out the location, because it looks like the hotel has the concrete plaza one one side and the park on the other. In reality, the hotel occupies only the half of the block that faces the concrete plaza - no room actually faces the park. So I arrive expecting a view of the park, instead my only window is two doors facing the busy plaza. Don't get me wrong, the plaza is lovely, but it's a plaza - not a park. It's like staying in a fishbowl where you have no privacy, having 200 people right outside your living room window - not the image of peace and beauty a park implies. The front desk staff tried to be helpful, but admitted they need to change the description on the website, as I wasn't the first guest upset by this. I understand trying to describe your property in attractive terms, but this is deception.

Oh and the "Romeo & Juliet" balcony? That means a tiny balcony that wouldn't really fit a chair, that you and one other person can stand on and look at the concrete plaza (or on the sides of the building, a car park or an office building).

There are many other choices in Portland, so while the property is fine, I will be taking my business to a property that doesn't stoop to deception in their advertising. Shame on the Paramount management for not changing the room description after complaints,

Room Tip: Don't be duped by the "park-view" description of some rooms with balconies. Even the r...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, Director of Sales at Paramount Hotel, responded to this review, May 30, 2012
Kenyonsf, I apologize if you were confused by our website. We do offer ‘Park View’ rooms overlooking Director Park, which is the name of the park on the front of the hotel. We agree that it is probably more of a Plaza than a park, but we go with what the city of Portland named it. Our photos on our website clearly show Director Park on the front of the hotel. We also have Director Park links available on our website for guests who want more information about the park.
As for the balcony rooms, we took care to describe the balcony as a ‘Juliet’ balcony (it’s actually larger than a true Juliet Balcony) so guests would know that it is a step out balcony, not large enough to entertain on. We have those available if you are looking for more space. We welcome guests to call or e-mail us if they have any questions about rooms or views.
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1,154 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (348)
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English first
Bainbridge Island
Level Contributor
92 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

Had a wonderful 3 night stay here. First of all, I find that the Coastal Hotel chain has great facilities - I've stay at them in Vancouver BC, Seattle and now Portland. Not cookie-cutter hotels. The Portland Paramount is well located in the heart of the business/government center part of downtown, but still only 10 minute walk to Powell's Bookstore and the Pearl district, shorter to the waterfront, and 3-4 blocks from Max light-rail to Union Station (for Amtrak) or PDX airport. My room - kingsize bed, corner unit, had decent view over the adjacent park-plaza across the street. Quiet (occassional footsteps from the unit upstairs); jetted tub AND large shower in bathroom. Large flat-screen TV with 30+ channels (though no premium movie channel; they do have pay-per-view as though anyone actually uses it); USA Today each weekday morning; very good wi-fi (no extra charge). Very friendly and helpful front desk staff and doorpersons (OK, doormen in this case) . And amazing prices (AAA discount helps even more) compared to other hotels in the area. Room well maintained and comfortable mattress. Plus nice desk and chair with ottoman.
(Note: if you have a car, the nightly fee is $29!!!! Probably much better deals at nearby lots. There's also little reason to have a car in Portland given the good mass transit system and the walkability of downtown.)

Breakfast in the hotel's Asian-inspired restaurant was fine - french toast with fresh strawberries - typical hotel price - and much less expensive than the same room-service menu. Never understood why the same menu should have higher prices on the room-service menu PLUS a 20% delivery fee and 18% tip added to it.

Would definitiely stay here again when I need to be in the heard of downtown Portland.

Room Tip: Ask for a corner room.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CK2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, Director of Sales at Paramount Hotel, responded to this review, May 29, 2012
CK2009, we appreciate you taking the time to write such a nice and detailed review! Hopefully your travels will bring you back to Portland and The Paramount again soon.
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Marietta, Georgia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed May 26, 2012

Tripadvisor reviews are very accurate. This hotel is in a great location, close to public transportation (all the way to/from airport) and many amenities. I had a corner room with a nice view. Rates, location, cleanliness, decor at the Paramount Hotel were better than the three hotels recommended by our conference organizer. Wasn't real crazy about the food at TE Restaurant. I would recommend this hotel to anyone going to Portland.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, Director of Sales at Paramount Hotel, responded to this review, May 29, 2012
Debra T, thank you for the review and the recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonney Lake, WA
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 24, 2012

Front desk staff was very friendly. Surprised by upgrade to room with walkout balcony. Great service. My sleep quality was not great due to noise level outside on a weekend night, not much the Paramount can do about the nightlife. Had a follow-up billing question which was answered accurately and promptly. Fantastic overall experience! Will definately stay here again!

Room Tip: Get the upgrade with walkout balcony if available. Great view!
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  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, General Manager at Paramount Hotel, responded to this review, May 25, 2012
Jodi M, thank you for your review! Our balcony rooms are indeed a nice surprise and unique find in downtown Portland. Hope to see you again soon.
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Sydney
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 23, 2012

We stayed in the deluxe king suite which had 2 nice sized windows. One of the views overlooked the park located around the back of the hotel. Large and clean room, comfortable bed and great location. You can easily travel via the light rail which is close by or walk on foot as their are many sights walking distance. I can't imagine you will have many issues if you choose to stay here.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Qfs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, General Manager at Paramount Hotel, responded to this review, May 25, 2012
Thank you Qfs123! Hope you were able to take in all that the city has to offer on your visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 21, 2012

I wanted to get away from the Hilton/Marriott experience so I thought I would try the Paramount. The hotel is well appointed and has a great location just a few blocks from the light rail. Employees friendly, rooms were fine as the only negative was a dirty coffee cup along with our coffee maker - not the end of the world but still bothered me a bit.

Since we had an early arrival flight, the front desk called my cell to let me know the room was ready so it was a plus to check in early - obviously can't plan on that every time but it sure came in handy this time.

I would stay there again.

Room Tip: I opt for higher up in hotels to avoid some street noise and we were in 1108, facing the Park.
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blindrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, Director of Sales at Paramount Hotel, responded to this review, May 23, 2012
Blindrid thanks for giving up a try, very happy to hear that you will be back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverdale, Washington, United States
1 review
5 of 5 bubbles Reviewed May 21, 2012

This hotel was amazing! It was easy access from the train station to the hotel by the Light Rail. I only booked a one night birthday package, but all of the extras that came with the package were great. The hotel staff, the room, the room service - all were wonderful! If I come back to Portland...this is the hotel for me.

Room Tip: Had a room on the 12th floor - it was quiet and very conveniently located by an elevator. Bathrooms...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland_Paramount, Director of Sales at Paramount Hotel, responded to this review, May 22, 2012
Cathy W., thank you for such the nice review and belated Happy Birthday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paramount Hotel

Property: Paramount Hotel
Address: 808 SW Taylor St, Portland, OR 97205-3020
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Portland
#9 Business Hotel in Portland
#10 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Paramount Hotel 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
“As personable as Portland,” The Paramount Hotel offers guests professional and efficient service with genuine care and concern. Located in downtown Portland, Ore. the property combines the personal touch of a boutique hotel with comfortable and contemporary touches. ... more   less 
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Also Known As:
Paramount Hotel Portland
Paramount Portland
Portland Paramount

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