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“What a fun, unique cute boutique hotel!”
Review of Crystal Hotel

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Crystal Hotel
Ranked #42 of 142 Hotels in Portland
Certificate of Excellence
Bend, Oregon
Level 6 Contributor
397 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“What a fun, unique cute boutique hotel!”
Reviewed March 25, 2014

We really enjoyed our stay here. You have to be ready for something a bit different as we stayed in a small, adorable room with no bathroom (the bathroom was across the hall and always empty, but not in the room). Absolutely cute cute cute room though! And the bathroom though shared was extremely clean and well cared for with a great shower as well. Loved the salt water hot soaking tub downstairs. . . . very special. We will try McMenamins hotels again!

Room Tip: They do have some King beds with bathrooms in the room should that be important to you!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BlueEyeTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, April 26, 2014
Thank you very much Wendy, for your review... we look forward to your next visit with us.
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286 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Olympia, Washington
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 8, 2014

So, it's great if you're going to just pass out. But if you want to get a good nights sleep, forget it. The beds are terrible, the street noise is horrible. A fight even broke out right outside our door at 3 am. Live and learn.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank superjules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, March 28, 2014
Super Jules, I truly apologize for all that went wrong during your stay. These things aren't normal to our hotel. Fighting, is completely out of place here... We strive to make everyone's experience unforgettable, however, in the best way, not the worst.
I appreciate your review, good or bad, and while we work to correct things mentioned in this review, my hope is that you'll one day come back and visit us.
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vancouver
Level 4 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 6, 2014

We stayed just one night at the Crystal Hotel, wish it was longer. I had read some of the reviews prior to booking and noticed that there were a few comments about the noise from the street. We were pleasantly surprised when this was not our experience, in fact there was very little noise. The hotel itself was a delight, all of the staff that we dealt with were wonderful, friendly and went out of their way to make our stay enjoyable (shout out to Rich). We took in the March 4th Marching Band at the Crystal Palace, and will likely be heading down next year just for that as it was so much fun.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dme04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, March 7, 2014
We really appreciate your review! Rich is excited to see his name in the comment, we'll definitely let him know about his kudos! Thank you, and keep us in mind your next trip to Portland!
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Albuquerque, New Mexico
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

We had such a wonderful stay here. Its a bit funky, but that's what we like. The location is fantastic and the front desk staff were sooo very helpful. The bathrooms were spotless and we never saw another person on our floor. The soaking tub was perfect, and what a surprise it was to hear great music in the bar. I was also floored to get a call the next day notifying me that I'd left my sweater. Since I was already in Hood River by that point, he offered to mail it to me. I received it today - and I am soo very thankful.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carp2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, January 15, 2014
Thank you for your review! We greatly appreciate it, and we especially like to hear that we're doing something right, that pleases others...
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Medford, Oregon, United States
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 29, 2013

My husband and I spent one evening at the Crystal Hotel and enjoyed spending an evening enjoying downtown Portland. We parked our car in a parking garage just a block and a half away, checked in, enjoyed a little wine in our room and hit the town. We walked to the Portland City Grill, it was chilly this time of year, so ear muffs would have been helpful, but luckily it wasn't too bad. We had appetizers there and met a lovely couple visiting from Santa Barbara, CA. We shared the booth with them and chatted and enjoyed the beautiful city views from the 30th floor. We then went to Kell's Irish pub for a pint and whiskey wings, then headed back to the Crystal where we had yet more appetizers in Al's Den which was packed, we lucked out and found 2 seats next to a nice local couple and listened to the local band. We ended our evening in the hotel's 100 degree soaking pool which is inside, not as good as the Edgefield, but definitely well worth bringing your suit to enjoy a nice soak.

Room Tip: Choose the side on Stark St., it's quieter.
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Kate N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, December 31, 2013
Kate N., it sounds like you all had a wonderful night. I'm so glad we could be a part of it. Thank you for your review, we appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
Level 5 Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 1, 2013

Okay, sure: you have to share a bathroom (there are a few on each floor). But the price and the gorgeous rooms at this place more than make up for that! Each room has a band theme; ours was Arcade Fire, with lyrics painted on the walls. The bed was comfortable, the room was clean (albeit small), and the shared bathroom was always open (and directly across the hall). ectThe location (downtown and near the Pearl) was perfect. The only "meh" was the restaurant--I've never been impressed with McMenamins food or service.

Room Tip: The Arcade Fire room is great and directly across the hall from one of the shared bathrooms.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yellabella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, December 26, 2013
Thank you for your review yellabella... Without them, we have no way of knowing what's working, and what isn't.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prince george
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 28, 2013

funky hotel, great location, very clean, amazing craft beer, and , icing on the cake. . . . I dont normally expect this but its nice when you do get it,,,, the cappuccinos are amazing! (get Vanessa to make you one )

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pgtraveller27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, December 26, 2013
Vanessa is awesome isn't she? Now that I know she's the expert, she's now my go to person for coffee drinks! And, thank you for the review on the hotel. We really appreciate it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: 303 SW 12th Ave, Portland, OR 97205-2302
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 142 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Crystal Hotel 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Located just across the street from the legendary Crystal Ballroom, the Crystal Hotel has 51 comfortable guestrooms, each inspired by a song or performance from the Crystal Ballroom's past 100 years. Colorfully painted panels and headboards anchor the rooms, while deeply-hued walls, black velvet drapery and animal print upholstery lend a rock ‘n’ roll vibe. Large windows afford views of the city from all angles. Room rates include admission to the soaking pool and the opportunity to purchase tickets to the Crystal Ballroom show. With the inclusion of the Zeus Café and free live music at Al’s Den, this downtown hotel combines dining, relaxation and rock and roll history in the heart of the city. ... more   less 
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