We have had dinner at Gilda’s at least five times and were always very happy with the ambience, food and service. Not so on our last visit on Friday March 15th. We had a reservation for 5:30, made through Open Table and in the reservation we requested to be checked out by 7 PM as we had a play at ART. We were the second table to be seated that evening and ordered two salads and two main dishes. AS we waited for the salads we noticed that patrons who had arrived after us had already their appetizers and salads. Especially a couple next to us, who arrived about 10 minutes after us got their salad almost immediately after ordering. Still waiting we asked our waitress what was going on and she replied that she had put our salad order in at the earliest opportunity and that she would check. A few minutes later she brought our salads. Next we were waiting for our main courses. Again, our neighbor table and two others got served before us and again we had to ask the waitress what was going on, reminding her that we had a hard stop at 7 PM. It took a few more minutes before we finally got our dinner, 45 minutes after getting seated. Our table neighbors were already half done with their main course by the time we got ours dinner. By the time we were done eating there was no time left for dessert, given the slow food service we were experiencing. We asked for the General Manager and she came and apologized, even took the salads off our bill and when we told her how unhappy we were with the slow food service she offered to take over the entire bill. We refused as the food was excellent as usual. On the way out the owner/chef asked me in a very uncaring manner “what the problem was”. I explained that we got our salads and main dishes much later than people who arrived at the restaurant after us and that I thought it was first come first serve. He almost became hostile lecturing me that it took 20 minutes to get our salads and another 20 minutes to get our main dishes and that ”is acceptable” . I reminded him about our time restriction, the fact that other tables got served food before us which lead him to the comment that “we should eat at McDonalds instead”. Now that added insult to injury and we left the restaurant and will not return. There are many other restaurants where the owner and chef does not have such a customer unfriendly attitude and those will get our business.
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