My wife and I thought we would try a bed and breakfast for our anniversary for a quiet little getaway in downtown Portland. We have lived here 12 years and been to a few that were out of town so we thought we would try one that was a little closer to home. My first sign that something was amiss was when I tried calling to make a reservation. The innkeeper Ellen sounded confused and and referred me to the website instead of taking the reservation over the phone. If you have a customer on the phone ready to make a reservation why would you refer them to an impersonal website? So, I went to the website and reserved a room for the following Friday, plenty of time for her to have gone to the website and taken down our info.
We arrived at 6:30pm the night we reserved only to find that the innkeeper Ellen had not even bothered to check the website and therefore had not reserved our room. It was not clean or ready for us so she asked us to come back in a half hour so she could clean it. The intereior of the B&B was underwhelming to say the least, it was cluttered and the sitting room was full of second hand furniture. Another guest from CA was checking in at the same time and looked equally disappointed. It was awkward to sit quietly in this room with the other person while Ellen's chief concern was running both of our credit cards and collecting up front. $140 for a room in this establishment is paying too much so I guess I understand her desire to get the money before visitors change their mind. The pictures on the website were beautiful, the real thing was average at best and the main attraction for this B&B was lost when we saw it from the street. It is not quiet or cozy, the front is overgrown and the only view was trees in the front yard which was on a main thoroughfare.The room we intended to stay in felt like a spare room in someone's house. So my wife and I left to look for a place to have dinner or a drink but what we really wanted was to unpack and relax after a long week. We talked about it and the more we did the more uncomfortable we were with the whole situation. So after a cocktail and 45 minutes we went back. The house was dark and empty so I walked upstairs to see if I could find Ellen, she had just entered our room (which was a total mess) and had not yet begun cleaning. At that poinjt I had had enough. I nicely asked for a refund and said we were going to make alternate plans. She agreed and apologized.
For an establishment to charge that much money for a single night's stay in a below average room is almost larceny. Ellen was very distracted and nervous and seemed like she had other things to do and our arrival was a surpise to her. Not the kind of reception one expects when putting down $140 for a night that was supposed to be quiet and romantic and ended up being disappointing and not worth the trip.
- Official Description (provided by the hotel):
- Creatively elegant rooms with private baths in our newly-restored Victorian residence. Located in Lair Hill, .7 mi to OHSU, Pill Hill, and South Waterfront; 1 mi to PSU & downtown. Easy transportation: buses, bike path, ample street parking. Nice walks in neighborhood and nearby in woods and on riverfront. There are views of the Willamette River and Mt. Hood from the east-facing rooms, bright south-facing rooms, evergreens off the north (Woodland) room, and mature trees all around. Each room is designed to set the guest's imagination on the path to another time or place. ... more less