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Reviewed June 13, 2019 via mobile

Staying here for 2 nights and quite enjoying the ‘suites’ feel vs hotel. Room is large with usual kitchen and lounge areas but Air con is very noisy and right by the bed which is an issue. Like sleeping with a cold hair dryer running. Service team are friendly, and the breakfast is pretty good. Fresh and lots to choose from. If it was not for the air con I would give this place another star. Very close to the airport and there are a few fast food places to eat close by and a Target if you need a few items.

Date of stay: June 2019
Trip type: Traveled on business
1  Thank GReyMaiden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TeamMarriott, Manager at Residence Inn Portland Airport at Cascade Station, responded to this reviewResponded June 14, 2019

Dear GReyMaiden,

Thank you for sharing your experience. We are so pleased you loved our homey feel, excellent service, and tasty breakfast. We do want to apologize for the noisy air conditioning unit and will have our team look into this issue. We hope the positive aspects of your stay made up for this inconvenience. Thank you again for your comments, and we hope to see you again soon.

Sincerely,
Joshua C.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2019

Very friendly and helpful staff. Our room with a king bed provided everything that we needed including a kitchenette, large sofa, reasonably comfortable bed, night stands with drawers, dresser drawers, a large closet, and a safe. Good counter space in the bathroom which was separate from the tub and toilet. The room was clean and quiet.

My only complaint is that it took us about hour from calling for the courtesy shuttle until we reached the hotel. We were dead tired after being up for 26 hours on international flights. We boarded the first shuttle that arrived after our call after waiting about 15 minutes. We we're told that we had to wait for a flight crew. We waited another 15 minutes and the flight crew arrived and we were told that we would have to get off of the shuttle and wait for another one which took another 15 minutes wait plus another 10 minutes to the hotel.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank lanaleah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TeamMarriott, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this reviewResponded June 4, 2019

Dear lanaleah,

Thank you for choosing the Residence Inn Portland Airport at Cascade Station. We are delighted you liked our comfortable and well-appointed suites. We think having the extra space makes a stay with us feel more like home. However, we are sorry for the inconvenience caused due to the mishap with the shuttle. We understand that long international travels take a toll, and know that we have shared your feedback with the appropriate team. Thank you again for your kind words, and we hope to welcome you on your next visit.

Sincerely,
Joshua C.,
General Manager

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Reviewed May 30, 2019

We really enjoyed our stay and Cathleen at the front desk made us feel especially welcome! We try to stay at the Marriott wherever we go and the Residence Inn is always at the top of our list. Our free upgrade to 2 bedroom unit was just a special treat.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank meltsmetal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TeamMarriott, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this reviewResponded May 31, 2019

Dear meltsmetal,

We are delighted you enjoyed your stay at the Residence Inn Portland Airport at Cascade Station. Thank you for taking the time to share your experience with other travelers. Our mission is to provide exceptional service every day, and we are happy our staff did just that. Your kind compliments will surely be shared with them, especially Cathleen. We value your loyalty and look forward to welcoming you again soon.

Sincerely,
Joshua C.
General Manager

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Reviewed May 29, 2019

I stayed here for a 3 night trip to Portland because the price was great compared to other Marriott properties in the area.

This isn't a great stay if you're looking for elite status perks. I had checked in on the app and when I arrived I was given my key and sent on my way - I heard other customers being told about hotel amenities and being thanked for loyalty status, but none of that for us. Despite my elite status I was not offered an upgrade, nor told they were booked up and one wasn't available. The room was in good condition and large.

Housekeeping left a lot to be desired. We missed housekeeping the first day, as we came back and needed quiet time from 4:45 - 6pm. Our room (433) must have been last on the list because no one had stopped by yet. The second night housekeeping came before 5pm, but they missed picking up a used tea bag we had inadvertently left in the sink, and the bathroom counter hadn't been wiped down. I didn't see anything else that they had missed, but it made we wonder what else they missed.

Check out was also confusing - I dropped off keys before 7am and thanked them for our stay. I had already been emailed a folio so didn't ask for a paper copy. By 1pm I got a message on the app asking if I was ready to check out. There seems to be a lag between the hotel & app.

Overall I wouldn't go back - there are enough other Marriott (or other chain) properties in the area.

Room tip: Ask for a lower floor if you want housekeeping earlier in the day. Housekeeping comes past 4pm for 4th floor.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Heather H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TeamMarriott, Manager at Residence Inn Portland Airport at Cascade Station, responded to this reviewResponded May 30, 2019

Dear Heather,

Thank you for staying with us and for your loyalty to our brand. We are pleased you enjoyed our spacious accommodations, but we are certainly disappointed that we were not able to meet all your expectations. We will share your comments regarding the service you received with our team and will take steps to ensure a memorable experience for all of our guests. We hope you will give us another chance to welcome you back to our hotel.

Sincerely,
Joshua C.
General Manager

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Reviewed May 21, 2019 via mobile

The hotel its self is well maintained and apparently refreshed. Clean and bright common areas with many seating options. Love that everything is close to the hotel. Breakfast was great! Marisela was very sweet and helpful. Would stay again

Date of stay: May 2019
Trip type: Traveled with family
Thank Marie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
TeamMarriott, General Manager at Residence Inn Portland Airport at Cascade Station, responded to this reviewResponded May 22, 2019

Dear Marie,

We are delighted you enjoyed your stay at the Residence Inn Portland Airport at Cascade Station. Our mission is to provide exceptional service every day, and based on your kind comments, we are happy our staff, especially Marisela, did just that. We are also glad to read our delicious breakfast, and well- maintained hotel areas were up to your liking. Thank you for staying with us. We look forward to hosting you and your family again for another outstanding stay.

Sincerely,
Joshua C.
General Manager

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