Residence Inn Portland Airport at Cascade Station

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meltsmetal

Salem, Oregon

2612

Great Stay

Name: Great Stay
Item: Residence Inn Portland Airport at Cascade Station
Rating: 5
Author: meltsmetal

Review of Residence Inn Portland Airport at Cascade Station

Reviewed May 30, 2019

We really enjoyed our stay and Cathleen at the front desk made us feel especially welcome! We try to stay at the Marriott wherever we go and the Residence Inn is always at the top of our list. Our free upgrade to 2 bedroom unit was just a special treat.More

Date of stay: May 2019

Review collected in partnership with this hotel

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Heather H wrote a review May 2019
11 contributions8 helpful votes
Good location, fine inside, questionable housekeeping
I stayed here for a 3 night trip to Portland because the price was great compared to other Marriott properties in the area.

This isn't a great stay if you're looking for elite status perks. I had checked in on the app and when I arrived I was given my key and sent on my way - I heard other customers being told about hotel amenities and being thanked for loyalty status, but none of that for us. Despite my elite status I was not offered an upgrade, nor told they were booked up and one wasn't available. The room was in good condition and large.

Housekeeping left a lot to be desired. We missed housekeeping the first day, as we came back and needed quiet time from 4:45 - 6pm. Our room (433) must have been last on the list because no one had stopped by yet. The second night housekeeping came before 5pm, but they missed picking up a used tea bag we had inadvertently left in the sink, and the bathroom counter hadn't been wiped down. I didn't see anything else that they had missed, but it made we wonder what else they missed.

Check out was also confusing - I dropped off keys before 7am and thanked them for our stay. I had already been emailed a folio so didn't ask for a paper copy. By 1pm I got a message on the app asking if I was ready to check out. There seems to be a lag between the hotel & app.

Overall I wouldn't go back - there are enough other Marriott (or other chain) properties in the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marie S wrote a review May 2019
1 contribution
Great staff
The hotel its self is well maintained and apparently refreshed. Clean and bright common areas with many seating options. Love that everything is close to the hotel. Breakfast was great! Marisela was very sweet and helpful. Would stay again
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Teresa M wrote a review May 2019
727 contributions61 helpful votes
friendly and clean
we stayed here again before an early flight the next morning, and took the max in the morning.....the staff is so friendly, and the room is clean....a green program is available, and recycling buckets are prevalent....we had to lv early before breakfast, so couldn't try it.....it's a great place, and thx so much.....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Escape17038662590 wrote a review Mar 2019
1 contribution
Wonderful stay only one problem...
My kids have now been spoiled about what to expect on trips from now on! The location is great, especially for those like us who get into PDX after 9:00 PM. And having the Mount Hood Max Stop right in front of the hotel made having a car optional, but we had sightseeing plans so the free parking came in handy. Kathleen and Keisha were wonderful at the front desk during our stay. Alina was a wealth of useful information before and after our stay. The breakfast was great and the staff in general was very helpful, especially LeeAnn. And the shuttle service provided was not the run of the mill to and from the airport shuttle. I was able to reserve the shuttle to get my car rental at Alamo and Annette the driver, was so accommodating.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jannene W wrote a review Mar 2019
1 contribution
Had a fantastic stay...love it here
This hotel is a true diamond! My husband and I love coming here for a quick getaway. It's quiet, clean, welcoming, and very comfortable. Jordan and Kathleen checked us in for our stay and they were both super-friendly, upbeat, and great! They made us feel so welcome. The hot tub was the perfect temperature and the whole experience was just top-notch. I can't say enough good things. We can't wait to go back and it's definitely our new favorite place in the Portland area!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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