On the day of our arrival , there was no remote for the tv . My husband had to go down to get one . They gave us a remote that was new and was not synchronized with the tv . We tried to program the remote ourselves but we did not have the instruction manual so it did not work . We called down and was told by front desk "the remote should work" even after we told them it did not and needed help with it. We were tired from a long drive so we decided not to argue . The next day , before we left for sightseeing , we passed by the front desk to ask somebody to synchronize/ program the remote so it will work with the tv . The lady (different one) said " I don't know how to fix that remote and there is nobody here that can help you with your problem ." Seriously ??!!! I work in a job that involves costumer satisfaction so this reply started to make me mad . I did not want to argue so I nicely asked her what she meant nobody can help me with that issue . She backtracked and said "I'll try to do something about it " . That pm coming back to the hotel , the lady at the front desk did not say hi and turned her back on us as we passed by . Obviously, our remote still did not work . This is a minor issue , what makes it bigger is the absence of desire to try to help their customer . To actually say "nobody can help you with your problem" is unacceptable for a hotel . The day of our check out , the lady was literally sleeping on the desk ! I hope the management will read this and use this for the hotel personnel's proper training to improve customer satisfaction . Btw , breakfast biscuit was hard as stone , for real .
- Official Description (provided by the hotel):
- Touch down for a comfortable and affordable stay at the Portland Suites hotel. Think of us as a contemporary home away from home made for travelers who want to enjoy great rates without having to give up all of the amenities of Portland’s top hotels. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick so you can book your Portland Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.