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“I have one complaint after another starting with the management”

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Comfort Suites Southwest
Ranked #58 of 144 Hotels in Portland
Certificate of Excellence
Reviewed December 26, 2011

The manager is a real jerk, he decided to have a employee party with no warning right outside my room and after several hours of hearing kids screaming up and down the halls I complained and he told me if I didn't like it I could leave, I was shocked he would say that to a good customer who had been there for almost a month so I left and had to find another place on Christmas Eve. Other complaints include the lady desk clerk with a infant crying all the time, the maids threw away my parking pass and business cards I need for work, the swimming pool has scum all over the bottom. I could go on but you get the picture, I recommend you stay at the Hospitality Inn, just down the road a half mile.

Room Tip: just don't go
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  • Stayed: December 2011, traveled on business
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2  Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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155 - 161 of 169 reviews

Reviewed November 27, 2011

We stayed at this hotel for four nights during a recent trip to Portland. The hotel itself is fine, but they are very obviously trying to keep staff costs as low as possible. The front desk lady had her infant child with her at all times, who was sometimes crying. There is only one housekeeper for the entire hotel, so on two consecutive days we left the hotel at 9:00 AM and returned at 4:30 to a room that had not been made up. I cannot recommend this hotel due to the management's obvious attempts to cut costs wherever possible.

  • Stayed: November 2011
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2  Thank musicalarchitect75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2011

We stayed here just one night as we were attending the American Idol concert at the Rose Garden. This hotel was about 10 minutes from downtown and the room was quite nice and the breakfast had plenty of food, even eggs and sausage!

A very good experience at a very reasonable price!

Room Tip: Plenty of room
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  • Stayed: July 2011, traveled as a couple
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Thank CyndeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2011

Stayed on the coupon rate from the travel guide picked up at the rest stop. More than worth the price:, clean room, friendly staff, nice breakfast selection. One thing they need is a bit more parking. Some people took up more than one space so had to park on the street but was assured that was due to them being fully booked and some inconsiderate guests. Will remember them when I'm in the area and need a room.

Room Tip: If you don't have a coupon, ask for AAA rate
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  • Stayed: June 2011, traveled as a couple
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Thank ConroyN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2011

Friendly staff, clean room and convenient location...will be returning.

Stayed: February 2011, traveled on business
1  Thank BZGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2010

Good place to sleep in Portland. Clean rooms and helpful staff

  • Stayed: May 2010, traveled solo
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1  Thank zanchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2010

stayed here during a family roadtrip... the rooms were smelly and dusty. my kids were coughing during our stay.

Stayed: January 2010, traveled with family
1  Thank norcallife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Southwest

Address: 11340 SW 60th Ave, Portland, OR 97219-6757
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Portland
#26 Business Hotel in Portland
#29 Romantic Hotel in Portland
Price Range: $91 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Southwest 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
We are a 53-room, all-suite, interior corridor hotel in Southwest Portland. Each suite has a mini-fridge, microwave, coffeemaker and hairdryer, as well as a desk and a partial room divider. Most rooms come with a sofa sleeper. We feature Kings, Accessible Kings, Jacuzzi Suites, and Double Queen suites. Our hotel amenities include an indoor pool and hot tub, fitness center, business center, complimentary continental breakfast, free parking, and 24 hour desk staff. We look forward to accommodating you! ... more   less 
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Also Known As:
Comfort Suites Southwest Hotel Portland
Comfort Suites Portland
Portland Comfort Suites

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