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“Good extended stay hotel” 4 of 5 bubbles
Review of Candlewood Suites - Portland Airport

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Candlewood Suites - Portland Airport
Ranked #70 of 137 Hotels in Portland
GreenLeadersGold level
Tucson
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good extended stay hotel”
4 of 5 bubbles Reviewed July 20, 2014

This hotel is located near the airport so would not be the best location for someone who wants walking access to lots of restaurants, sights, etc., and not good for someone without a car. We drove here to visit relatives so this was not a problem for us and the numerous hotels near the airport are a lot cheaper than the ones downtown. Downtown is about a 20-25 minute drive unless the traffic is really heavy. We did not need the airport shuttle so can't comment on that. Unlike some airport neighborhoods, this one is not bad and I felt safe walking or driving around.

Some users have complained about lack of services like daily maid service but they must not be familiar with extended stay hotels which typically do not offer things like that. I personally prefer extended stay hotels because In exchange for daily maid service and free breakfast, you get a spacious room or suite with a kitchenette stocked with basic utensils so you can make all your own coffee and meals. The kitchen was nice and had full size fridge. We had a one bedroom suite (a true suite with two totally separate rooms) which was spacious, clean, and modern. The staff was pleasant and you can ask for basics like more TP, clean towels, etc., if you need something before the once weekly maid service. This hotel has free washers/dryers for the guests to use and you can check out a variety of appliances like blenders, etc. Good TV lineup and DVD player in room with DVD library, and a decent fitness center. Bed was comfy and the living room had a recliner. The hotel is nothing fancy but all in all a comfortable place for an extended stay.

The AC worked well, and with the windows closed and AC on we could not hear any external noise, including the planes approaching the airport. The only noise problem was someone in the room above allowing their children to run around for hours, and apparently jump up and down on the floor. After two days of this I complained to the front desk and they either took care of it or the individuals left. I don't think this kind of behavior can be blamed on the hotel and I can't say one way or the other if the noise was partly the fault of flimsy construction.

I would definitely stay here again on my next trip to the area. Next time I'll ask for a room on the top floor.

Room Tip: Extended stay hotels do tend to attract families so asking for a room on the top floor might save yo...
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank have powerpoint will travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, August 1, 2014
Dear have powerpoint will travel,
Thank you for your incredible review on our hotel. We always love to hear how our guests enjoyed their stay. It's great to know you were able to have the experience of being at home while you are away. I do want to thank you for being understanding when families stay with us and am happy to know we were able to handle the noise in a satisfactory way. Next time you stay with us, let us know and we will do our best to keep you on the top floor and spend a quieter night with us.
Thank you again,
Candlewood Suites Portland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

Traveler rating
    122
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • French first
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English first
Gold Coast
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 20, 2014

I stayed here for 3 nights, and was pleased with the accommodation. It was like a nice little studio apartment.The bed was comfortable, there was a full size refrigerator, microwave with popcorn and bowl to make it in, a two burner cooktop, dishwasher, and dishes and cooking utensils if required. The little shop in the foyer was very handy, as other shops were not close enough to walk for supplies. The business center provided 2 computers and printers, free of charge. The hotel provided a shuttle to transport you anywhere within a 3 mile radius, which included pickup and drop off at the airport. The Cascades shopping centre is close by and you can also get the Max light rail from there into Portland downtown. Staff very friendly. Keep windows closed at night, due to flight path.

  • Stayed July 2014, traveled solo
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank itchyfeetGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, July 23, 2014
Dear itchyfeetGoldCoast,
Thank you for taking your time to write a review about us. We are so glad you enjoyed your stay!
It seems you were able to take advantage of our many amenities like the Candlewood Cupboard and our shuttle. We hope you were able to enjoy a good nights sleep while here, despite the airplanes nearby. And, thank you for mentioning our staff, they do their best to make sure you are leaving satisfied!
Best wishes,
Candlewood Suites Portland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
126 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed July 9, 2014 via mobile

I've stayed in a lot of extended stay hotels and this one was very well maintained and very clean. The staff was exceptionally friendly and they went way out of the way this night to accommodate several travelers (myself included) who's flights were canceled. They brought in staff to operate the shuttle early (3AM) so several of us could catch our early departures.

Down side: No breakfast
Also note that my suite was a single room suite, I prefer the 2 room suites when the room has a full kitchen.

All in all, I would definitely recommend and stay in this hotel again!!!

Stayed July 2014
Helpful?
Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, July 11, 2014
Dear Scott H,
Thank you for taking the time to review our hotel. It's great to hear how our staff helped you and other guests during your stay. We are glad to have made your stay a great one. We apologize for not serving a complimentary breakfast, but we do have plenty of breakfast items in our Candlewood Cupboard. We hope you will be able to visit our hotel again.
Thank you,
Candlewood Suites Portland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed June 18, 2014

I guess I didn't realize that they don't clean your room everyday when I booked. They clean when you check out. You can get clean towels if you ask. They also didn't stock the kitchen area of our suite with coffee and popcorn for your room. I didn't think it was worth the money although the staff was very nice.

Room Tip: If you are a Priority Club member, go with a Holiday Inn. Better amenities for virtually the same mo...
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Green Features: I guess they are environmentally friendly by not changing towels but I would like my bed to be made-even if they don't change the sheets until after I check out.
  • Stayed June 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MRiseling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, June 23, 2014
Dear MRiseling,
Thank you for taking your time to write a review about our hotel. Your opinion is very important to us. I do apologize you were not informed about our housekeeping, we do once a week housekeeping, and if you are not staying for more than a week, unfortunately you do not receive housekeeping. This is due to the fact that we are a Green Engage hotel, and we do our best to cut down on our use of extra water and electricity to reduce our footprint on the environment. We do let our guests replenish their towels or amenities in their room at any time. I also apologize for not having the coffee and popcorn replenished, we do keep extras handy in our Candlewood Cupboard.
Thank you for mentioning our staff, they strive to keep our guests happy throughout their time with us. I do hope you stay with us again.

Best wishes,
Candlewood Suites Portland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, Mississippi
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed June 16, 2014

I loved the proximity to a very nice Target. Beyond that, it was just a clean place to sleep.

I did take advantage of the market--they did not have Diet Coke. I also like the variety of TV channels available.

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, June 18, 2014
Dear Katie B,
Thank you so much for doing a review of our establishment. We know how important cleanliness is at a hotel, and we are so happy to know we have met your needs. I do apologize for not having Diet Coke available during your stay, it seems to be a favorite around here. We are glad to know you were able to enjoy the selection we have on our televisions. Hopefully next time you can borrow some movies from our DVD Lending Library, we do our best to keep up to date on the latest movies.
Thanks again and we hope to see you again!
Candlewood Suites Portland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moses Lake, Washington
Level Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 25, 2014 via mobile

Close to the Airport but no airplane noise which was great. 1 mile from Cascade Station where there are a few restaurants & a Target. Room was perfect for our family. Bathroom was spacious. No complimentary breakfast but kitchenette in the room came very in handy to be able feed the kids in the morning. Would stay here again.

Stayed May 2014, traveled with family
Helpful?
3 Thank Em O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, May 27, 2014
Dear Em O,
Thank you very much for taking time to do a review for our hotel. We are so excited to hear your stay with us was friendly and our rooms were spacious for you and your family. We hope the kitchenette made it feel more like home. We hope you can visit again soon.
Best wishes,
Candlewood Suites Portland Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
219 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed May 19, 2014 via mobile

This was our first stay at the Candlewood Suites and, having stayed at other hotels with suites, was expecting a separate bedroom. We found that what I had reserved was a studio suite, meaning the kitchen and bed were all in the same room. I was able to upgrade to a bedroom suite with no problems at all. This hotel is very close to the airport and we were concerned about the noise from the airplanes. The rooms and windows are of such high quality that we never heard any noise from the planes or from other guests. I wasn't aware of this previously, but the Candlwood does not provide daily cleaning services. This was not a problem for us and if we needed any extra coffee etc, the front desk was more than accommodating to ensure we had all we needed. They do not provide a complimentary breakfast, but there is a pantry with basic staples by the front desk and a full kitchen in the rooms. There are a couple of restaurants within 5 minutes walking and we found the location to be centrally located for all our needs.

Stayed May 2014, traveled with friends
Helpful?
2 Thank jsimmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCW, Manager at Candlewood Suites - Portland Airport, responded to this review, May 21, 2014
Dear jsimmill,
Thank you very much for taking the time and reviewing our hotel. We are so pleased you were able to relax while staying with us. We know many people are concerned about noise coming from the airport, and here at the Candlewood Suites we try to make sure our guests have a peaceful nights sleep. Our front desk staff was happy to have been accommodating during your stay and helpful in any way possible. We hope you can come enjoy another relaxing stay with us soon!
Thank you again!
Candlewood Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - Portland Airport

Property: Candlewood Suites - Portland Airport
Address: 11250 NE Holman, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Portland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites - Portland Airport 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Guests Love Portland, OR Airport Hotel's Location. Situated in Portland, Oregon near the airport, this hotel's welcoming amenities and cozy surroundings provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a short drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport.Corporate travelers looking for Portland, Oregon airport hotels appreciate our free 2.5 mile area shuttle in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to Boeing, Oregon National Guard and the Honda and Toyota Training Centers. There's a boardroom suitable for on-site meetings of up to eight people.Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "must see" area attractions include the Portland Saturday Market and the Oregon Zoo. Guests can literally view the entire city from the OHSU's Portland Aerial Tram.Top-notch amenities like free self-service laundry facilities and a 24-hour Fitness Center ensure convenience for guests. You can grill out in the gazebo or relax with a DVD from our free lending library. We offer Park, Stay and Go Packages, too, which include up to 14 days of free parking at the hotel. While in Portland, Oregon, you can "Consider Us Home." ... more   less 
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Also Known As:
Candlewood Suites - Portland Airport Hotel Portland

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