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“Disappointed and Won't Return”

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Courtyard Portland City Center
Ranked #22 of 140 Hotels in Portland
Certificate of Excellence
GreenLeadersPlatinum level
Boise, Idaho
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Disappointed and Won't Return”
Reviewed November 9, 2009

I don’t know what this hotel looked like before, but they’ve completed an extensive overhaul to bring this place into the trendy now. Nicely done.

That said, I wouldn’t stay here again because of a lack of breakfast (despite being a Courtyard which typically provides breakfast) and being gouged on parking. Here’s the scoop: My husband and I were traveling thru with two tandem bikes – so we needed some secure parking. In advance of our visit, he called the hotel directly to ask about the parking situation. We were told point-blank that the hotel had a self-park lot that was safe and secure for our car + bikes situation. Upon arrival, this was not the case! The only parking the hotel has is valet parking under the building at a price of $20/day. We felt pretty misled as it’s generally expected that the people answering the phone for a hotel should be able to provide accurate information about something so specific.

Place looks mod, but no breakfast and no parking as promised means no return. Plenty of other good places in Portland from which to choose.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary-Loves-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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Soledad
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2009

This was a combo business + birthday trip to Portland. This hotel suited our style perfectly. What impressed us most was the courteous welcoming staff. They made us feel good everytime we exited the hotel on our daily adventures and same for our return. Check in a snap, business center A+, room wi-fi a breeze, room decor: quality, contemporary, upscale, clean, quiet. View from 16 floor room, outstanding. Best location in Portland, everything within walking distance or within the boundaries of their free transportation Max system (above street metro line). A great restaurant can be accessed through their lobby. We will definitely return to this hotel for our next stay in Portland.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hortonwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ct.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2009

what a wonderful surprise......beautiful hotel....excellent location....fantastic staff and an incredible room. what more can anyone ask for....!

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lalynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Orchard WA
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 21, 2009

This is no five star hotel; it is a great hotel with simple touches supporting the saying, "less is more". Simply:

Beds were new and hotel quality.
Cleanliness of room was top notch.
The decor was up to date and Portland - Indie cool.
Staff was helpful and attentive.
The "breakfast special rate" was outstanding for the food in "The Original" was outstanding; way beyond anything expected of a hotel restaurant but superior compared to any breakfast dinner: fresh, creative, and large portions. Rumor has it the place has a killer Happy Hour.

All in all ... a fine selection.

In contrast, last month, I stayed at the Juptier and this hotel truly sucks. It only exists "as is" because most people can not look beyond the superficial veneer and face the fact: it is a crappy Travel Lodge with a new paint job.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Larue57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 15, 2009

Stayed at the Courtyard by Marriott and was overwhelmed by the kind staff. Willy took our bags, and patiently provided us with tons of information on where to eat, etc. We'd gotten lost getting to the hotel, and went from frazzled to relaxed as soon as we hit the lobby. Clean rooms, great location, fabulous value.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JCBAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 10, 2009

Located near Portland's Saturday Market, Powell's Books, Old Town, and LIving Room Theatres. It was a reasonable walk to Light Rail stations.

The check-in was fast, efficient, and very friendly. I was offered all the help I wanted, and someone was always there to get the door going in and out of the hotel.

The room I had was sort of triangle shaped, which was fun, with a flat screen TV and spacious bathroom. It was a shower only, but that suited my purposes well. The bed was very comfortable. In the room there were clearly marked receptacles for recyclable materials as well as trash.

Check-out went very smoothly, and I left wishing I could have spent more time there.

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OutOfTheAttic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 1, 2009

Stayed for 2 nights at a weekend rate of $104. Hotel is located in a renovated 16 storey office building, and has only been open since May, so it is still very new and clean. Rooms are small, but have sleek contemporary furnishings, and offer great views of ther city. Free Wi-Fi, but parking is $29. Street parking is available for free between 6 pm and 8 am, so we parked on the street. My only complaint is that like many hotels, they spray air freshener rather liberally, and the windows do not open, so there is no way to dissipate the smell. If you call in advance, the staff will attempt to rovide a fragrance free room.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angelecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Portland City Center

Property: Courtyard Portland City Center
Address: 550 SW Oak St, Portland, OR 97204-1700
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Portland
#18 Business Hotel in Portland
#20 Family Hotel in Portland
#28 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Portland City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more   less 
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Also Known As:
Courtyard By Marriott Portland City Hotel Portland

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