This hotel is excellent overall. It is very close to the downtown and the transportation: MAX. You can take it free since the location is in the free zone. You can either walk by 5 minutes or less, or take the MAX to downtown attractions: Pioneer Place Mall, Nordstrom, Macy's, etc.
The street view from my room is great. The furnishing in the room is great. They have everything! Big enough closet and shelf. A very cool work desk with one more desk under which you can pull out. They have lovely pillows in bed and a cute big picture on the wall. The bathroom is very clean and spacious. I like the full-length mirror on the door as well. Excellent design!
The guest service line is friendly and professional. I asked for some toothpaste and shampoo, and they just sent it up right away. My boyfriend and I also tried out the in-room breakfast. It was very delicious! One little thing I would suggest: It would be really nice if the waitress could have been just shown up right on time. She came few minutes earlier than the time we chose, which was okay. But actually we were not ready yet. I still brushed my teeth so I had to rush myself and got the door for her.
The reason why I gave four instead of five stars here is about the customer service. Yes, the guest service on the phone is nice. The front desk during the time we checked in, however, was so-so. She did not interact with us much. I felt like that I smiled more than she did. She did provide us a map of the Portland. But the way she talked with us just did not seem that she cared about us as customers. I always pay close attention to the customer service especially the front desk, as they are the first face of the hotel the minute customers walk in.
- Official Description (provided by the hotel):
- Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Portland City Hotel Portland