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“A basic hotel in a great location”

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Courtyard Portland City Center
Ranked #23 of 142 Hotels in Portland
Certificate of Excellence
GreenLeadersPlatinum level
Seattle
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“A basic hotel in a great location”
Reviewed March 26, 2013

The location is easy to reach when you arrive in the city and truly walking distance to all of the things you would likely visit. The staff are friendly and helpful. We found the room to be pretty small with a tiny window (we were in a corner room) which probably made it feel even smaller than it was. The air handling system was loud and seemed to blow cold air on us at odd hours, which was odd as temp was set at 71 degrees. All in all, a basic place - nothing to rant or rave about.

Room Tip: Avoid the corner rooms.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for your review. I am pleased that you liked our location and the staff. I took your other comments as way to improve on our hotel. We do have several sizes of room, so if you give us a try next time, ( we hope you do), just ask for one.

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Vancouver, Canada
Level 6 Contributor
638 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed March 25, 2013

The location is between 5th and 6th and centrally located to almost anything you will wish to visit in downtown Portland. Near to any of the rapid transit options. Didn't rate it higher as there were some challenges. The hot water took a number of minutes to heat up in both the sink and the shower which can be frustrating. No fan in the bathroom for the steam. On the other hand, their staff are very friendly and informative. They seemed to be very sincere. We got our room pretty cheap and it was good value. The room was a decent size and the king size bed comfortable. The small fridge in our room was very noisy so much we needed to unplug it to sleep at night. If you can get a good deal, then grab it as you will enjoy where you are located. Close to the freeway as well. Valet parking is not cheap... :-(

Room Tip: I don't think it will matter which side your room is on....
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AirSchis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for the review. We appreciate it. I am happy to know that you liked our location and that the staff was friendly and informative. Sorry about the hotel water and fan. We appreciate the comments, so that, we can improve on our hotel. We do have fans in our bathrooms, however they have an exhaust system that runs like a vacuum 24/7, which creates no noise.

We hope that you give us another chance the next time you are in Porltand!


Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 5 Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 25, 2013

Except the breakfast at their restaurant, check my review about their "The Original" restaurant.
The hotel service is without any issues. Rooms are in very good conditions and I felt everything went perfectly well. In one week of my stay the service has been consistent. Smiles and help always at hand with all the stuff. Any stressful situations, rely on them to help you out with a smile. Thank you guys.

Room Tip: Ask for a higher floor room, facing the railways. You will enjoy an excellent view of one side of Po...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SergioMcGreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for the 5 Star review, we LOVE them! I am happy that everything went perfectly well and that the staff was of great service to you. Hope to see you again the next time you are in Portland!


Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level 6 Contributor
131 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed March 24, 2013

Stayed one night at the Courtyard Portland City Center. The room was spacious, clean and featured the usual amenities. Location is very good, quiet neighborhood with lots of restaurants and shops nearby.

  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 351pete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for the review. We are happy that you had no complaints and that you enjoyed your time with us. Hope to see you next time!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 6 Contributor
211 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed March 23, 2013 via mobile

Nicely furnished rooms and clean. Beds are comfortable although pillows were a bit too stuffed. We were in room 1114 and had nice view of bridges across the river. Had a nice king bed plus a sitting area with sofa and coffee table. Desk has pull out table for nicer laptop position. Only complaint was the low flow sink faucet. Took literally 10 secs to fill a water glass and for washing hands it took forever. I understand saving water but was a bit ridiculous. Staff was very friendly and nice. Good location for all sorts of downtown restaurants and Pioneer Square.

Stayed March 2013, traveled as a couple
Helpful?
Thank katwave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for your review. I am pleased that you had a nice stay overall. I am sorry for the low flow water. I shared you review with our engineering team. We are a "LEED Gold" hotel, which has many features to save on the carbon footprint, however, the water shouldn't be as you explained. Thank you for bringing it to our attention. We will work on it! I am pleased that staff treated you well. Hope to see you again in the future!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennewick, WA
Level 6 Contributor
96 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 20, 2013

We booked this hotel online unseen. We decided on this place because of the location. We wanted to be in the heart of downtown with easy access to the rail system. This place is spot on. The location is just blocks from Pioneer Square, a shopping mall, and a huge variety of food and drink hot spots. From the moment we pulled up out front we were impressed. The valet was pleasant and courteous. The lobby was nicely done. Small but functional. The front desk personnel were happy to see us and very helpful with directions to shopping and eating. The room was small but super cozy and full of all the amenities we needed. We had a 14th floor view. Nice. The bed was nicely done and had a mirage of pillows to choose from. We had a late night drink and dessert in the lounge one night and were very pleased with the variety and the service. One morning we had breakfast in the attached restaurant. It was pleasant and lightly over priced, but again the location is fantastic. We will definitely return to this hotel. Can't wait. I just love Portland.

Room Tip: Higher floor rooms have a nicer view. The top two floors are in a special area with extra amenities.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Halfwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 28, 2013
Thank you for the nice review. Sounds like you had a great stay overall. We are pleased that you had a good time in Portland! Hope to see you again the next time you are in Portland!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
Level 5 Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 19, 2013

My husband and I stayed here for our anniversary weekend. The service was amazing! When we mentioned it was our anniversary, the front desk attendant gave us a top floor room. We had already reserved a corner view room. The valets were great about getting our car when we needed which was so helpful with Portland traffic.

Room Tip: if you can get a corner room do so, the view is totally worth it.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardPDXGM, General Manager at Courtyard Portland City Center, responded to this review, March 20, 2013
Happy belated Anniversary!! We just love 5 Star reviews, THANK YOU! I love that you found our hotel to be amazing! Come back again the next time you are in Portland!

Best,

Eric Paul | GENERAL MANAGER
Courtyard by Marriott Portland City Center- A Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Portland City Center

Property: Courtyard Portland City Center
Address: 550 SW Oak St, Portland, OR 97204-1700
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Portland
#18 Business Hotel in Portland
#20 Family Hotel in Portland
#28 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Portland City Center 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more   less 
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Also Known As:
Courtyard By Marriott Portland City Hotel Portland

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