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“Fabulous”
Review of Benson Hotel

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Benson Hotel
Ranked #16 of 142 Hotels in Portland
Certificate of Excellence
Squamish, BC
Level 5 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Fabulous”
Reviewed June 2, 2014

What a beautiful place. Very friendly and helpful staff. Great location - close to everything within walking distance in downtown or even the TriMet to get to other places.
Parking was a bit pricey at $33 per day, but worth it. There are some sketchy places in downtown Portland that I wouldn't like to leave my car unattended.
My only complaint would be the screeching bat that kept me awake all night. (No, not in the room!) I think he had made a nest outside our window.
Overall, a lovely place that I would certainly return to.

Room Tip: Stay away from the bats in the belfry.......
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravelBug711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 17, 2014
Thank you for writing a review. I apologize about the noisy situation! I will forward your comments to the proper personnel and we will work on improving our guest experience. I hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (459)
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English first
San Bernardino
Level 5 Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 2, 2014

We usually stay at mid priced hotels, but we used credit card points to stay here last weekend. We had a very nice 3 night stay with a room overlooking Broadway- great view. The lobby is beautiful, as it is on the National Historic Registry. All service was excellent. Many different members of the staff helped with directions and information about the area. We didn't spend much time in our room because Portland has so much to see, but the bed was comfortable and everything was clean, which is all we really ask for in a hotel. It is extremely well situated. We always felt safe (in Portland everywhere, actually.) Mostly we walked, but the public transportation is great and within a few blocks. After checkout, they kept our bags until 6:00 pm and we walked just 5 minutes to the MAX station at Pioneer Square to go to the airport.

Room Tip: East side has a good view.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 17, 2014
I appreciate the feedback! I am glad you found all aspects of our hotel satisfying, from our central location to our amazing staff. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 5 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 2, 2014

A beautiful hotel in a great location. The staff did their jobs and were friendly. The rooms were clean and the beds comfortable. What more do you need. On the funny side one floor when you call for the down elevator the up one stops. Bet they fixed that.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjimeverard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 16, 2014
Thanks for the review. I’m glad you enjoyed your room and hope you visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2014

Great location for a classic old guard hotel. We stayed here when Portland was having a boil water notice and the staff was handing out free bottles to everyone. We were a little nervous about taking a shower or using any water, but just decided that it would be like a trip to Mexico and made the best of it.

Great bar in the lobby that had some interesting local color having a drink.

Walk to everything downtown. I wish they had onsite parking, but found a spot on the street without too much trouble.

Room Tip: Ask for a view room.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxwell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 16, 2014
Thank you for taking time to leave us feedback. I am happy to read that our services were to your liking. We hope you will choose to stay with us during your next visit to Portland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island,NY
Level 6 Contributor
116 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed May 30, 2014

The Benson is situated in easy walking distance from the Tri Met light rail system. Easily doable if you only have carry on airline luggage. About 7 minute walk from Pioneer Square MAX stop.

The nicely panel lobby with coffered ceiling make a great first impression. Check in staff were friendly and helpful.

Palm Court restaurant in lobby is great for for at very reasonable prices. Quality of food is excellent. Our waiter R, Mr. Wong made sure we had everything we needed.

Tom at the concierge desk was always helpful, made great suggestion of what to see in Portland. Made reservations for a few shows with us. Great service by Tom.

Room was larger than most regular rooms at a major branded hotel.

Noticed some well known people in lobby, not sure if the were guests or not.

Lobby is great to sit in have a drink and read the paper, make you feel you are in an Ivy league alumni club.

As in any hotel, there is a need for fresh paint here and there.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 16, 2014
I appreciate your review. I’m glad you enjoyed our amenities and our central location. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 30, 2014

Our experience at the Benson Hotel was a delight from start to finish! While the setting was exquisite, what makes this an outstanding hotel are the people - from bell staff to front desk, restaurant wait staff to housekeeping personnel. From check-in to departure, we were treated with professionalism, warmth, courtesy, and a genuine concern for our comfort and satisfaction. This attitude is not accidental - it is a very deliberate culture from the top on down. Congratulations on a job very well done - and we look forward to many more visits!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Coast Hotels

Helpful?
Thank Ahtenfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 16, 2014
Thanks for the review. I am happy to read that your stay was an enjoyable one. I will forward your kind words to our staff and I hope you will stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 5 Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 30, 2014

I took my mum to Portland OR for a few days and we stayed 4 nights at the Benson Hotel. Our room was spacious, comfortable, clean and quiet. The Benson Hotel is beautiful, inside and out. The decor and architectural details are lovely and there are some great photos ops inside for both weddings and proms - both of which were happening while we were there.
All the staff from the moment we checked in were lovely. Michael, one of the concierge desk men was very informative and helped us select places to dine in the evenings and even made our reservations for us. Richard in the Palm Lounge was charming, so attentive and friendly.
I'll be staying here again!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Isabel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, June 16, 2014
I appreciate your feedback. We pride ourselves on providing great service to our guests and I am happy to hear that Michael and Richard were friendly and attentive. We look forward to your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Benson Hotel

Property: Benson Hotel
Address: 309 Southwest Broadway, Portland, OR 97205-3794
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #16 of 142 Hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Benson Hotel 4*
Number of rooms: 287
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
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