Beds were incredibly comfortable. We booked multiple rooms for a wedding and everyone raved about their sleep. Staff were incredible and they went the extra mile when we needed to change one of our rooms for grandparents who needed an ADA approved room. The Bell guys were awesome on many moves and with multiple rooms! Valet guys were on target every time, friendly, fast and always offering directions or advise. Room sizes were very nice and the halls were so wide with beautiful chandelers. I agree with some of the other complaints regarding walls in some of the bathrooms having peeling wall paper. Only seen this in 1 of our 4 rooms but did not match up with the standards I would expect from Benson. Tubs could use recaulking and some of the furniture has some significant wear- on the tables. Great updated TV's and love the coffee in the room. My biggest issue.... coffee in the lobby. It was great but you take it away at 0800 every morning??? Are you kidding? This is an inexpensive item which all of us as customers EXPECT in ANY hotel to have available till at least late morning. Why are you so against fixing this complaint. It hurts your reviewes. Many complaints I saw regarding the hotel were simply this....FIX IT. I would stay again, but will continue to complain about the lobby coffee until that is resolved.
- Official Description (provided by the hotel):
- Classic Landmark Hotel located in heart of business & financial district. ... more less
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