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“Grand hotel”
Review of Benson Hotel

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Benson Hotel
Ranked #19 of 144 Hotels in Portland
Certificate of Excellence
Reviewed June 23, 2013

Beds were incredibly comfortable. We booked multiple rooms for a wedding and everyone raved about their sleep. Staff were incredible and they went the extra mile when we needed to change one of our rooms for grandparents who needed an ADA approved room. The Bell guys were awesome on many moves and with multiple rooms! Valet guys were on target every time, friendly, fast and always offering directions or advise. Room sizes were very nice and the halls were so wide with beautiful chandelers. I agree with some of the other complaints regarding walls in some of the bathrooms having peeling wall paper. Only seen this in 1 of our 4 rooms but did not match up with the standards I would expect from Benson. Tubs could use recaulking and some of the furniture has some significant wear- on the tables. Great updated TV's and love the coffee in the room. My biggest issue.... coffee in the lobby. It was great but you take it away at 0800 every morning??? Are you kidding? This is an inexpensive item which all of us as customers EXPECT in ANY hotel to have available till at least late morning. Why are you so against fixing this complaint. It hurts your reviewes. Many complaints I saw regarding the hotel were simply this....FIX IT. I would stay again, but will continue to complain about the lobby coffee until that is resolved.

Room Tip: Get executive level or above for large room experience. End rooms with corner view and opening wind...
  • Stayed: June 2013, traveled with family
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2  Thank lexus7831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 20, 2013 via mobile

Beautiful hotel and fantastic downtown location. Beautiful rooms but wallpaper peeling in bathroom. Bathroom could use updating. Fine internet access in guest rooms. No internet in meeting rooms unless specifically purchased by hosting organization. For that reason I highly highly recommend the hotel for a visit but not for business. Lack of Internet access in meeting rooms made things too difficult. Internet access should be easy to access and available. Food in bar was terrific.

  • Stayed: June 2013
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2  Thank allyson360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

From stem to stern the staff was great and that does not happen often, nor do I write about it often. Check-in - good, valent -good. We had a great room but what made the stay memorable was Tom the Concierge. He was fantastic! Tom remembered guests and seemed to understand each one and give the advise that appealed to each one. Thanks.

  • Stayed: June 2013, traveled as a couple
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1  Thank niniridesagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

A beautiful lobby. Well maintained building.

I will come again.

The staff was great and a waitress named Katherine was exceptional.
Umbrellas are available for the walking tripst to grate restaurants and other city sights.

  • Stayed: June 2013, traveled with family
    • Value
    • Service
1  Thank Pamela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

Just loved Portland and The Benson.

From the valet parking to the porter to reception and conscierge everyone was so proud to be working at The Benson and rightly so.

Had that wonderful feel of a very well run historic family hotel with the focus on true customer service and satisfaction.

Delightful bedrooms and beds, could fault absolutely nothing.

Well done the management and entire team.

Room Tip: Just enjoy hotel and Portland - perfect!
  • Stayed: May 2013, traveled with family
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Thank roninspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

The Benson is a beautiful hotel and we enjoyed our stay. The beds were very comfortable and the rooms clean and well appointed. The location of this hotel is very convenient as well. We had several meals in the bar area that were very nice. I would stay at the Benson again.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Qtfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

Amazing service from start to finish. We book through a discount hotel site, and expected to be treated as such. How wrong we were! From our early check in ( we only wanted To store our bags ) to our check out, everything was first class. It didn't seem family friendly, but they were very accommodating to our 18 mos old. Modern but still vintage feel. Awesome location.

Stayed: May 2013, traveled with family
Thank Bobinlahaina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Benson Hotel

Address: 309 Southwest Broadway, Portland, OR 97205-3794
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #19 of 144 Hotels in Portland
Price Range: $189 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Benson Hotel 4*
Number of rooms: 287
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
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