I spend 100+ nights per year in hotel rooms and travel to Portland regularly. Considering the expense, past excellent service levels and history of the Benson; this experience was average at best...
Regardless of basic upgrades in rooms; entire property is overdue for a refit/updating. This includes the staff, rooms, corridors and all public areas.
Scratched/worn walls, doors and floors; dark decor, broken down furniture and burnt out lights.
Unless sitting at the bar, good luck in getting service at a table or lobby area. Small/dirty/smelly bathrooms for bar and restaurant.
Parking valets don't answer phone and take way too long to return car.
Twice with luggage inhand and no one to help or open door. Entire property seems under staffed.
With the exception of check-in was never acknowleged by front desk or any employee within the hotel (exception being the bar tender).
Unless you get an amazing rate thru an online travel site' would never recommend. 3 star hotel; nothing more...
- Official Description (provided by the hotel):
- Classic Landmark Hotel located in heart of business & financial district. ... more less
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