This was my first stay at an Aloft Hotel. I stayed one night, arriving late and leaving relatively early in the morning. Staff was pleasant and helpful. Room was tastefully decorated. They provide toiletries by Bliss, have refrig and microwave, coffee and tea in the room. Heat and cooling controlled by thermostat and functioned well and quietly! Though they do not have breakfast included in the price of the stay they do provide a sort of an express continental breakfast bar to purchase along with free coffee and tea.
My 2 concerns were the comforter on the bed in which the fill had clumped in the sides of the comforter, leaving no fill in the middle where you need it for warmth.
And, upon checking out, I was told that I didn't owe anything. Later that day when I checked my credit card, I had a pending charge of $50 for the hotel.
An evaluation card had been left in the room encouraging contact with David Porter, the general manager. I contacted him by email. He immediately contacted me regarding these two issues. The comforter issue is apparently known and being addressed by the hotel chain already. He also said that I should have had the $50 hold for incidentals on my credit card explained at the time of registration and promised to do additional at their daily morning meeting with staff.
I would certainly stay there again. And when I have a good comforter they will get 5 stars! David Porter's responsiveness certainly added to my satisfaction.
- Official Description (provided by the hotel):
- For the traveler open to possibilities, Aloft Portland Airport at Cascade Station is a fresh, fun, forward-thinking alternative. We're minutes from Portland International Airport, with easy light rail access to downtown's urban energy-plus the great outdoors at our doorstep! ... more less
- Reservation Options:
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- Also Known As:
- Aloft Portland Airport At Cascade Station Hotel Portland
- Aloft Cascade Station