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The Nines, a Luxury Collection Hotel, Portland
Ranked #18 of 142 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful!”
Reviewed April 19, 2014

We stayed here for a girls weekend and it was amazing! Beautiful view and great restaurants! They pay attention to detail at this hotel! From the time you arrive at the doors the staff is there to make sure all of your needs are accommodated.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benddimples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 22, 2014
You and your girls are always welcome to join us! Looking forward to seeing you again.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,719 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (724)
Date | Rating
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vancouver
Level 6 Contributor
292 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed April 18, 2014

The Nines is like a fine jewel with perfect facets. Loved our suite. The color scheme of turquoise and grey is elegant and fun. Loved the shower and was pleased with the bathroom amenities. Always wonder why hotels use small throw away bottles, BUT this property is smart and has wall mounted dispensers. Shampoo and conditioner is from London and has honey in it. Awesome staff. Michael and everyone are A+. Comfy bed. My husband loves fresh air, and he jumped for joy when he found he could open the window. Great gym. Had dinner at Urban Farmer. It was delicious, and packed with people. Felt guilty,but ordered the mac 'n cheese, and it was worth the splurge....yummy! Great location, too as it is near river, and downtown so we were able to walk everywhere. Be careful when you drive up to valet park because if it is jammed with guests waiting to park, drive around the block again because the Portland parking "police" have targeted the property to give out parking tickets. Be sure to pull in front of the hotel at the curb. Great Club Room for Starwood guests.

Room Tip: Don't face the street.
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Green Features: Very good with wall mounted dispensers in the shower that are refilled.
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beeperVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 22, 2014
Many thanks on your red carpet comments and for acknowledging the exceptional service that our team has provided. I truly appreciate you for taking the time to share your experience and for recommending our property. We are pleased to be your preferred hotel in Portland and we look forward to welcoming you back for many years to come.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County CA
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 16, 2014

Beautiful hotel, very centrally located in downtown Portland. All of the staff were friendly and helpful. Concierge helped with reservations and directions to various places. Food was delicious at Urban Farmer. Bed was fluffy luxury. We also had various amenities that came with our reservation which really made our stay affordable and special - check out whatever offers might be available when you are visiting!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonkaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 22, 2014
Thank you for your 5 star review! I am pleased to hear you enjoyed the property as a whole. We hope to welcome you again soon!

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

My boyfriend and I stayed at The Nines for a couple nights on our first-ever trip to Portland. We had a wonderful experience there. Its location is right in the heart of Downtown, the room was absolutely fabulous with views of the skyline, and the Club Lounge offerings were hugely generous. In particular, Judi went out of her way to make our stay a memorable one. She was excited to hear that it was our first trip to Portland and The Nines and provided us a list of local must-sees/dos. She catered to us in such a thoughtful manner that made us feel welcome and right at home. Judi and the rest of the team at The Nines set the tone for our Portland trip and it was just perfect! Highly recommend this spot. Don't miss the rooftop bar/restaurant.

Room Tip: Request view of skyline.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 22, 2014
Many thanks on your comments and for acknowledging the exceptional service that Judi has provided. I truly appreciate you for taking the time to share your experience and for recommending our property. Please know that I have shared your comments with Judi and the rest of the team and we look forward to welcoming you back for any future trips to Portland.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eugene, Oregon
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 15, 2014

After all we'd heard about The Nines we were really looking forward to spending two nights there. Our mistake that we didn't ask about room choices so we take responsibility for this first comment: our room faced the courtyard/lobby so there was no outside window making the room very dark. I am one who sleeps with the drapes open as I love the first of day. The small refrigerator bleeped all night long, like a smoke alarm does when the battery is low. When we checked in they didn't say anything about serving coffee in the lobby - we just noticed there was no way to make coffee in our room so went out for coffee in the morning. No big deal but it also would have been good to know they provide this. Before checking out I asked the front desk where I could get a newspaper (NYT or the local one) and she said they keep them behind the counter where you check in. Thus, when one looks around and you don't see any papers it's easy to assume, like the coffee that they don't provide papers..There were two of us and one bathrobe and when they turned down the bed at night there was one chocolate on one pillow. Hello - we are two people. There was no clock in the room - maybe they just assume everyone uses their cell phones for everything. I requested an early wake-up call because I had to walk several blocks to catch a street car and then get the tram to OHSU (Oregon Health Science University) where I had a medical appointment at 7:00am and this call was 5 minutes late. Again, not usually a big deal but this meant it definitely made my morning rushed. The room was hot and we could turn the thermostat down to 60 with the fan on high BUT the room never got this cool. We only had a down comforter on the bed and given that it was 73 in Portland while we were there, it was a hot sleep both nights. The linens are of high quality as were the pillows and even the down comforter but it's too bad there wasn't another blanket option. Given that this room is $329/night I would have expected much more! We will never stay there again.

Room Tip: Ask for a city view and any other things you might expect to have at what is supposedly a high quali...
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Green Features: Liked that I could inform them ahead of time that we did not need our towels or linens changed during our 2-night stay.
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank retiredfeb2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 17, 2014
Thank you for taking the time to provide this feedback. I am sincerely apologetic for the experience in which you received and as disappointing as it is to hear, we view this as an opportunity to improve the operations of our property. We hope to welcome you again in the future to redeem your current expectations.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
317 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 376 helpful votes
Reviewed April 14, 2014

While not perfect, this hotel really delivered. Located across from Pioneer Square / Courthouse, the 9 floors of this hotel sit on top of Macys. The location is at the intersection of the two main TriMax rail lines - so very convenient for public transit and getting around. The door staff were incredibly friendly and welcoming - always recognizing me and welcoming me back. The 8th floor lobby area is very modern and contains reception, concierge, and the Urban Farmer restaurant / cafe and a bar, with public seating areas. Note: this area is essentially the floor of an atrium up to a glass ceiling - thus probably near half the hotel rooms look onto this atrium, not onto the city. Fortunately I had an outside room, with a great city/river view, but I would be very conscious of the room type you are getting. Interior rooms could face additional noise from the bar/restaurant below, and with the lack of view should be much cheaper.

I had a two queen bed room - which came with a window sofa, desk area, large TV, big open bathroom. The bedding and sleep quality was 5-star. ultimately, this is the main driver in my rating as sleeping well in the hotel is the main objective. Only item lacking was a robe - slippers, but no robe. Very odd. Also, shower amenities were wall mounted, multi-use type. While more eco-friendly, I am not a fan of shared amenities and find they detract from the overall 'luxury' brand. Also the pumps on them didn't work properly.

Housekeeping was a mixed bag of quality too. One day we'd get chocolates at turn down, another day none. One day, slippers were put out, other days not. Empty trash cans were left in the middle of the floor a couple of times, and most annoyingly, when the next door room was vacant, they hadn't reset the alarm - so at 6am I was woken by the neighbouring full volume buzzer. Some consistency and quality training would be good here.

The restaurant on the top floor - Departure - was excellent - see my separate review.

Security was good. The soundproofing was generally good. Fitness centre reasonable and met expectations. Business centre had free access for boarding card printouts. Free wifi throughout. Good speed in bedrooms, not great in lobby area. As an SPG Gold Member, I wasn't given a 'complimentary drink' but a 'complimentary local beer'... never seen this before and would have preferred an open coupon/choice. No pool. No spa.

Overall a great experience. I will definitely return. My complaints are small and picky - certainly not warranting going elsewhere.

Room Tip: Outside rooms - inside would be darker, noisier, no view.
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Green Features: Recycling trash separation in room is good. Multi-use amenities attached to bathroom wall certainly not 'luxury' standard.
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LondonUnveiled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 17, 2014
I appreciate you for taking the time to share your feedback and I apologize that your experience was negatively impacted by the lack of consistency from housekeeping. The shampoo-conditioner-body wash pumps in the shower derive from our efforts to stay aligned with our green-ethos; however, there is no excuse for the pumps to be non-working or for the rooms to be missing robes or the turndown chocolate amenities. Please know that I have addressed this with our Director of Housekeeping to ensure immediate improvement. We hope to improve for you as well as our future guests and I am at your service if you should choose to return to the Nines in the future.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level 6 Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 13, 2014 via mobile

We stayed two nights whilst travelling the west coast. The hotel is really nice as so are the staff. The rooms have really comfy beds, a turndown service, bottled water and wifi over all this is a great hotel and I would stay here again.

Stayed April 2014, traveled as a couple
Helpful?
Thank gary r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcAdrar, Assistant General Manager at The Nines, a Luxury Collection Hotel, Portland, responded to this review, April 17, 2014
Thank you for your 5 star review! We appreciate you taking the time to recommend our property and we hope to welcome you again in the future.

Marc Adrar, Assistant General Manager
Marc.Adrar@theNines.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Nines, a Luxury Collection Hotel, Portland

Property: The Nines, a Luxury Collection Hotel, Portland
Address: 525 SW Morrison St, Portland, OR 97204-1440
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Portland
#10 Luxury Hotel in Portland
#11 Family Hotel in Portland
#14 Business Hotel in Portland
#14 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Nines, a Luxury Collection Hotel, Portland 5*
Number of rooms: 331
Official Description (provided by the hotel):
Located in the heart of downtown Portland, The Nines, A Luxury Collection Hotel, offers a boutique experience in the Pacific Northwest. We're the perfect starting point for your explorations. ... more   less 
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Also Known As:
The Nines, Portland Hotel Portland
The Nines Hotel Portland

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