Upon my arrival on Wednesday, 2/20; I was greeted by an Ambassador to the City of Portland, one of your Bell Captains, Mark Merkel. Being in Retail Management as a manager of 250 Delis and Bakeries, I witnessed the customer service level my company strives to achieve and has literally spent hundreds of thousands dollars on to in the form of your Bell, Mark Merkel.
Being a first time visitor to the city, I was unfamiliar of what establishments I should frequent to make the most of my 3 day stay. Mark's welcoming smile led me to him to ask my questions. Mark immediately pulled out a map, circled points of interest, and provided directions. His recommendations were spot-on on restaurants and local entertainment.
To quote, Dale Carnegie; the sweetest sound to a person is hearing their name. Mark greeted me by name upon every arrival and departure he was present for. This was more then a friendly greeting, but customer first engagement at it's highest level; as he showed genuine concern if I was enjoying my stay and the city in general.
Being a person, very much in demand I generally do not take time to write a review, but the Manager at the Nines suggested I do so, when complimenting his hotel on the customer service I received by Mark M.
Special call out to the Restaurant team at QV on 1st and Madison that scored high marks on their great service as well (a recommended restaurant) by Mark.
- Official Description (provided by the hotel):
- Located in the heart of downtown Portland, The Nines, A Luxury Collection Hotel, offers a boutique experience in the Pacific Northwest. We're the perfect starting point for your explorations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Travelocity, Orbitz, Hotels.com, Hotwire, TripOnline SA, Ctrip TA, Cancelon, getaroom.com and HotelQuickly so you can book your The Nines, a Luxury Collection Hotel, Portland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Nines, Portland Hotel Portland
- The Nines Hotel Portland