We booked a Deluxe King city view room through Amex Platinum Fine Hotels and Resorts. Perks through Amex include: free breakfast, dining credit, upgrade upon availability and late checkout. This hotel is part of the luxury collection, which seems a bit strange given the level of service we received.
Arrived at the hotel via car and opted for valet service at $39/day. While the valet price is ridiculously high we did not want to deal with parking around the city so decided to assume this cost. If you are just staying in downtown, you do not need a car, as the location of the hotel is extremely convenient. Nordstroms/Pioneer Place Mall/Nike are across the street, Macy's is in the same building, and restaurants/food trucks are a few blocks walk away. Upon arrival at night, the front desk was not friendly or rude, just average. The concierge on duty at the time was a bit awkward and did not offer much help in terms of late night dining. We went back to the concierge in the morning, and Laurie, who was on duty, was particularly helpful.
The hotel upgraded us to a double queen room on the 14th floor (second to the highest floor) which is around 1/4 larger than the deluxe king. They did not have any king upgrade rooms available so this was fine. The layout of the hotel is a bit off and takes some getting used to. On the 14th floor, unlike other levels, there are no windows in the elevator bank area. It creates a darker atmosphere which I did not like. The elevators take forever to come around as well. In the hallways, there were plates left outside several rooms which left uncollected for a few hours. This was characteristic of the hallways during the course of our stay.
The city view queen room we stayed in was larger than the superior/deluxe king rooms. I appreciated the seafoam/silver/black color scheme in the rooms; however, did not appreciate how the 14th floor windows city views are blocked by the bars on the facade of the building...the columns interferes with the view (see picture). The only (smallish) closet (with a safe) in the room on the right side of one of the beds, which was a bit awkward to get to given the lack of space between the wall and the bed. The beds are comfortable as are the array of pillows and sheets. Wifi is complimentary for several gadgets, which is great.
As for the bathroom, its a good size, but there is no soak tub or stand alone shower, rather a tub/shower in one. The corner location of the sink is a bit strange and the low water pressure in the sink left much to be desired. Ample number of towels are provided as are two bathrobes and slippers. I applaud their effort to use eco conscious bathgel/shower products, but these do not leave the body feeling soft and moisturized.
Our rooms were not cleaned until 4-5pm on two days, which left a bad taste in our mouths. Repeated calls to guest services about this issue were not met with urgency or apologies. This coupled with the hallways not being cleaned and un-accomodating service does not warrant luxury collection/fine hotels status for the Nines.
The Urban Farmer restaurant is good for steaks, and the service is better in the restaurant than at the hotel itself.
All in all, it was an ok stay. I probably would not stay again due to the uneven service that was neither friendly nor efficient. It tries to be a five star hotel, but is a four star hotel at most. I am actually surprised that it is part of Amex Fine Hotels and Starwood's Luxury Collection. I think for the price, there are other options in the area that deliver.
- Official Description (provided by the hotel):
- Located in the heart of downtown Portland, The Nines, A Luxury Collection Hotel, offers a boutique experience in the Pacific Northwest. We're the perfect starting point for your explorations. ... more less
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- Also Known As:
- The Nines, Portland Hotel Portland
- The Nines Hotel Portland