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“Wonderful!”
Review of Hotel deLuxe

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Hotel deLuxe
Ranked #3 of 144 Hotels in Portland
Certificate of Excellence
Reviewed July 22, 2013

This is the second time we have stayed at Hotel Deluxe. The atmosphere is beautiful, the staff great. Beds are incredibly comfortable plus it is walking distance to downtown, Pearl District and Alphabet District.

  • Stayed: July 2013, traveled as a couple
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Thank Canadianfoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,981 - 1,987 of 2,824 reviews

Reviewed July 19, 2013

I stayed in the Hotel deluxe for work this last week. The staff was friendly and helpful. The breakfast in the restaurant was delicious (try the bread pudding French toast). I loved the old movie theme and I thought they did a great job incorporating it throughout the entire hotel. What I didn't love was the actual room. My room was tiny (though other people and my group said they had nice spacious rooms). In my room you had to squeeze to get between the bed and the dresser. I didn't find the bed very comfortable and I had a tough time sleeping. My biggest complaint is that there was no shelf room in the bathroom. I ended up putting my makeup in the sink to get ready in the morning. These are all minor annoyances and nothing that you can't handle. Over all it was a very pleasant stay.

  • Stayed: July 2013, traveled on business
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Thank KMinthecity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hotel deLuxe, responded to this reviewResponded September 3, 2013

Thank you so much for taking time to share you experience with us. Our staff is always very pleased to receive such wonderful compliments. I appreciate your candid feedback and assure you that we will take the necessary steps to correct your concerns.

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Reviewed July 17, 2013

We stayed for 5 nights in July and loved everything about this hotel. I researched all the hotels in Portland and read a million reviews and am so glad i picked this one! It is so beautiful, elegant and classy from the crystal doors when you enter to the old-hollywood glamorous lobby to the historic elevator to the rooms. Some reviewers have complained about the small rooms, but it is a historic hotel so of course they are small...that is what make the hotel charming. The rooms are very nice...comfortable beds, gorgeous drapes, great towels, nice classic bathroom. But the SERVICE is the thing! Everyone was so incredibly nice, knowledgeable and helpful. The staff went out of their way to make our stay so enjoyable. One of the staff even helped me retrieve my mixed up luggage mishap...way above and beyond any service I have experienced (and i have travelled quite a bit and stayed in some 5 star hotels.) Stay here...you won't regret it. We will definitely return.

Room Tip: We stayed in a deluxe king on seventh floor and it was very nice and quiet.
  • Stayed: July 2013, traveled as a couple
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Thank Tracy23_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hotel deLuxe, responded to this reviewResponded September 3, 2013

Thank you so much for taking the time to write such a kind review. We are so glad to hear you were pleased with your stay at Hotel deluxe. Your positive feedback is most valuable to us. Our staff will be thrilled to hear they exceeded your expectations. Thank you again for your review and we look forward to welcoming you back.

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Reviewed July 15, 2013

I was there for just one night but had an awesome stay. The Driftwood lounge have some of the greatest drinks and a great Happy Hour Menu!!! Had Dinner in the Gracie. Everything plus the service will bring me back for sure! Everyone there is so informed and helpful!!

Room Tip: We were on 8th floor, very quiet, Windows on both ends of the room.
  • Stayed: July 2013, traveled with friends
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Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hotel deLuxe, responded to this reviewResponded July 16, 2013

It sounds as though you truly enjoyed your recent stay with us. We are very happy to hear you were able to experience both the Driftwood Room and Gracie's and that you found our service exceptional. We look forward to welcoming you back in the near future.

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Reviewed July 15, 2013

Well travelled and was exvcited to stay in this highly recomended hotel. It did not let down on the high expectations. On arrival the porter noticed our car turning around across the st as we were unsure where to park. He ran across the st to greet us and offer us assistance. When we checked in they were three friendly attentive front desk staff. When asked about our trip here we mentioned we had just got engaged. The ladies were so sweet and asked all about it. To our hugh suprise they then upgraded us to a beautiful suite on the 8th floor with stunning views. When we went to pre authorise our card for they stay it would not go through-to our surprise. We called the bank and they had stopped our cards as security and all was sorted however I really appreciated the front desk staff reaction. They said lets get you checked and settled and you can drop by later when you sort it.How proffesional and kind of them. There was a new girl Ryan training. Everytime we got out of the elavator she greeted us with hugh smile abd asked us we were enjoying our vacation. I though thecservice at this hotel was outstanding and thats why it makes it 5star for me. The hotel itsekf us 1950's hollywood boutique. Veru beautiful and unique in the heart of portland. Would definatley stay here again!

  • Stayed: July 2013
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Thank AudreyIb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hotel deLuxe, responded to this reviewResponded July 16, 2013

Thank you for your kind words. We are so glad to hear you were able to share a special weekend together. Also glad to hear the staff handled your special issue so well. We pride ourselves on being empathetic and doing what it takes to keep our guests 100% satisfied. Congratulations on your engagement - we hope you will choose us for your honeymoon!

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Reviewed July 14, 2013

This hotel overall was not up to our expectations. It was not bad, just not real good. The location was good for us, several blocks from the center of town and quiet. Our receptionist, Ryan, was most helpful and made me think the stay would be great. The people at the front desk were always helpful. But, even after being moved to a 'larger' room, ours was small and not really up to 21st century expectations. Moving the room's chair in front of the door helped with space, but that made leaving more difficult. The room was clean, and the bed comfortable. The bath was adequate but small. A flashlight should be provided for the dark, unlit closet. At the end of our first day we tried the sidewalk tables, but did not get waited on for 10-12 minutes. I took two checks left on our table to the bar and got our drinks. My wife took one sip of wine and found it covered with gnats resulting in another trip to the bar for a glass from a newly opened bottle. The bar tender casually made a comment about the wine's added protein which seemed a little uncaring. I guess being comped the wine would have been nicer, or maybe at least tipping me for the checks, serving customers and returning the bugs. After all of this, I would return if a better hotel could not be found; but I would be more careful in the very dark bar.

Room Tip: A couple should try for the largest room they can afford.
  • Stayed: July 2013, traveled as a couple
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Thank Sander9585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, Manager at Hotel deLuxe, responded to this reviewResponded July 16, 2013

Thank you for taking the time to provide us feedback regarding your recent stay at the Hotel deLuxe. I am very sorry to hear that we fell below expectations in several areas. We do strive for 100% satisfaction and will take whatever steps are necessary to resolve issues as they arise. I assure you your comments will shared and steps taken to address your concerns. I do hope that when your travels bring you back to Portland you will consider the Hotel deLuxe again.

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Reviewed July 12, 2013

The old Hollywood theme and decorating have been done to perfection. Very comfortable, clean and quiet - in the heart of the city. Friendly and helpful staff, great bar and restaurant - perfect for my wife's birthday getaway.

Room Tip: Great cozy little bar and wonderful restaurant adjoin the lobby - no need to venture further.
  • Stayed: July 2013, traveled as a couple
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Thank sattoolong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tim B, General Manager at Hotel deLuxe, responded to this reviewResponded July 16, 2013

Thank you for sharing your experience. How nice it is to hear that you enjoyed your stay and chose us for your wife's special birthday weekend. Special occasions are a specialty of ours at the Hotel deLuxe. I hope we have the opportunity to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel deLuxe

Address: 729 SW 15th Avenue, Portland, OR 97205-1906
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Portland
#3 Luxury Hotel in Portland
#4 Romantic Hotel in Portland
#5 Family Hotel in Portland
Price Range: $169 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel deLuxe 4*
Number of rooms: 130
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Also Known As:
Deluxe Hotel Portland

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