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“Outstanding Customer Service”

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Kimpton Hotel Vintage Portland
Ranked #3 of 141 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding Customer Service”
Reviewed October 31, 2013

When we travel my husband and I (and dog) usually stay in vacation rental homes or small, funky non-chain hotels. But whenever we go to Portland, a city we love and yes it's just like the television show "Portlandia", we stay at the Hotel Vintage Plaza. The rooms are charming and the location is perfect, right next to unique shopping and fabulous restaurants in the Pearl District. But the staff really makes the stay outstanding. It's a dog friendly hotel and although they do make you sign a form indicating that you know the rules, they don't make you feel that your dog is an imposition. In fact, they made a lot of fuss over our scruffy little rescue dog, wrote her name on the welcome board, gave her a treat, etc.etc. And every time one of the staff saw her they addressed her by name. And they made us humans feel equally welcome, answered questions, made recommendations, and acted as though they genuinely cared that we had a wonderful stay. I don't know if all the Kimpton hotels are this great, but we will definitely be back to the Hotel Vintage Plaza this spring.

Room Tip: We stayed in a corner room that had amazing light and a great view of downtown Portland.
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Green Features: It was important to us that the hotel recycles and that they give you an incentive for not having your room cleaned every day.
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, November 4, 2013
Dear KC -
Thrilled to read your review and that - when you are in Portlandia you stay with us"! The fact that you truly love the experience of the city and our property brings me joy. I read your review to our staff this morning at line up. Thank you for selecting us for all of the reasons that you listed, time after time, and for taking the time to share your experience with other future travelers!

I love Portlandia, yep life here is somewhat like that - I am a Seattle transplant and have to say to those traveling to this amazing city it is a great "Pre-view" to your experiences here. Thank you as well for noting our staff and how they ensure your stay is amazing.

Warmest Regards,
Sandy Burkett, GM
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (296)
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English first
Geneva, Switzerland
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 29, 2013

Stayed there again.
New management since my last stay, but obviously same high standards, same wonderful service, nice, efficient and friendly team, and all the good things that makes staying there an always pleasant experience.
No wonder that I don't go to other places anymore when landing in Portland.

You can't go wrong with them. They know what competence means. For real, not artificially only on paper and as moto on web sites.

Kudos to all the team.

Room Tip: Ask for rooms overlooking Broadway if you want a city view (depending on the floors) Don't miss...
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear Steven J;
You made us blush reading this review today at line up! Thank you for your thorough review and I was thrilled to see that we still meet your high standards. We appreciate you as a loyal guest, we all thank you for sharing your experiences with the world! Hurry back, bring all your friends, we are ready! Warmest Regards, Sandy Burkett, GM
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Reno, Nevada
Level Contributor
551 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed October 28, 2013

Although it's part of a chain, this hotel seems much more like a specialty boutique hotel. Many special touches such as complementary wine hour, pets accepted, bikes to borrow, yoga mats and great restaurant on property. However, I do have an issue with employees at front desk. I stopped to make a future reservation. Tamara didn't even print me out a confirmation. That won't stop me from staying again though. It's a great place if you ignore superiority complex.

Stayed October 2013, traveled as a couple
Helpful?
Thank lew w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear Lew;
Thank you for your gracious and kind review of our hotel. Charming it is and Kimpton actually set the standard in boutique hotels, before there was such a thing here in the states, we began in 1981. I want to let you know that I truly appreciated your entire review. Thank you and please come back soon. All the best, Sandy Burkett, GM
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Spokane, Washington
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 28, 2013

Stayed here on a business trip. I was pleasantly surprised by accomodations and how nice this hotel is. The private dining in the Pazzo Cellar is by far one of the most unique dining experiences I have ever had. Great food, great atmosphere, great 3 nights stay.

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank fmlyo11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear fmly011;
3 nights and a fabulous experience in our Wine Cellar- Sooooo pleased that you truly embraced and enjoyed the entire experience. Thank you so much for your review and we do hope to see you return in the near future! All the best, Sandy Burkett, GM
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Vancouver, Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 28, 2013

Great hotel with complimentary wine (happy hour) in the foyer. Bonus is their pastisserie which serves freshly made brioche and other pastries in the morning. We also find their pillows especially comfortable.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luch209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear Lew;

I want to let you know that we appreciate your kind and gracious feedback about the experience that you had here! Kimpton is a "specialty chain".... I see it as a unique and amazing place to work, as well as care for guests." I am pleased that you enjoyed and notices our special touches such as complimentary wine hour, pets accepted, bikes to borrow, yoga mats and great restaurant on property. I am thrilled you will be returning and will see what we can do to enhance your front desk experience! Thank you for all of your feedback and your business. All the best, Sandy Burkett, GM
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Austin, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 25, 2013 credit card Amex Card Member Review

The hotel was clean and quiet. Kimpton is my favorite loyalty chain these days because of their small benefits like $10 credit to use minibar and every day free wine happy hour in the evening. On top of that, it was easy to access the running trail around the river (which they give you a map with some running routes if you ask), it was less than 5 minutes away.

Stayed July 2013, traveled on business
Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear Chris A
Thank you for the glowing review! We love our road warriors here at the Vintage! You listed everything that is critical to a great hotel stay for any corporate traveler. I cannot add anything - other than how much we love our guests. Thanks for the review telling others that this is the place to stay in Portland. We look forward to serving you again! All the best, Sandy
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Washington, United States
2 reviews
Reviewed October 24, 2013

my husband and I went for a weekend and the hotel was great. from the car hop outside, the front desk, everyone was helpful and smiling. We got a garden spa room, although the room its self was a little smaller then we figured it would be, the balcony with hot tub made up for it. we had a very quiet and relaxing weekend. also its location is in the middle of everything, you can walk to almost anything you want to go do

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephaine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Kimpton Hotel Vintage Portland, responded to this review, October 31, 2013
Dear Stephaine;
The garden spa rooms are so much fun indeed! Thank you for your review for others to read about your fun get away at our hotel. I am thrilled that you had a great time in the outdoor hot tub and all the city had to offer. We appreciate your feedback and fabulous review and hope that you return to us again in the near future. All the best, Sandy Burkett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Vintage Portland

Property: Kimpton Hotel Vintage Portland
Address: 422 SW Broadway, Portland, OR 97205-3511
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Portland
#2 Spa Hotel in Portland
#3 Luxury Hotel in Portland
#4 Family Hotel in Portland
#5 Business Hotel in Portland
#7 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Kimpton Hotel Vintage Portland 4.5*
Number of rooms: 117
Official Description (provided by the hotel):
The all new Kimpton Hotel Vintage Portland! From the urban-art-adorned lobby - where you're pretty much guaranteed to bond over our complimentary hosted social hour with a new friend - follow the floating staircase to the game lounge, stocked with current hits and nostalgic classics (Atari, anyone?). You'll feel the pioneering spirit of the Oregon Trail when drifting to sleep against a distressed-oak headboard, not far from your specially curated bottle of wine. ... more   less 
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Also Known As:
Hotel Vintage Plaza Kimpton

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