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“Stay redeemed previous poor customer service experience”

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Embassy Suites by Hilton Portland - Downtown
Ranked #20 of 144 Hotels in Portland
Certificate of Excellence
GreenLeadersGold level
Reviewed May 2, 2013

I had previously written a poor review based on customer service so bad it prevented my stay. I had to stay here for an event and was pleasantly surprised. The rooms are well maintained and updated for a hotel of this age. We had a problem with the air conditioning and maintenance was incredibly responsive. The walls are a little thin and if your neighbors are noisy you will here it, but the road traffic was not bad. The breakfast was good and included. If you go to the breakfast, remember that the line coming out the door is only for the first buffet. Pass it and go in you will find more options. The pool is clean and very kid friendly, with a tiny water fall too. There are two hot tubs. I'd stay there again.

  • Stayed: April 2013, traveled on business
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Thank localbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,721 - 1,727 of 2,327 reviews

Reviewed May 2, 2013

This hotel is very well located. The room was spacious, the beds were very good, but the noise of the street is a big no-no. They do not have double windows so you can hear it quite well.The bathroom was very clean, the staff is very helpful. You can ask for robes and complimentary towels. I certainly shall stay there again, but not in a room looking over the very noisy streets!!

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Pheme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

No problem with the noise. But I had one of the mezzanine suites. Perhaps they have more sound proofing. I love the high ceilings. The bedroom is elevated rather than in a separate room, so those with children may want more privacy. I loved the huge table for spreading out items on. It would also be great for a business meeting. Staff was absolutely top notch. This is my go to hotel when I am in Portland. We walked to and from the Keller Auditorium. Breakfast was super, egg white omelet. Yummy.

Room Tip: Ask for the mezzanine floor or a room on the eight floor with a view of the mountains.
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  • Stayed: April 2013, traveled as a couple
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Thank YogaFoodFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

Loved everything about this hotel. People, eating, and the feeling of being downtown and really not feeling like it. Very comfortable. And, of course we were next to Voodoo Doughnut which is great, but you have to watch to plan your visit when the line isn't so long!

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Orcasgirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 26, 2013

From the beautiful lobby to the complimentary happy hour to the included breakfast to the spacious rooms, staying here is always a delight. The service is great, as is the location. When I am working in this part of Portland, the Embassy Suites is always my first choice.

  • Stayed: April 2013, traveled on business
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Thank DylanWadol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

We were greeted into the beautiful lobby by extremely friendly hosts. Then we found out about the complimentary happy hour and were blown away. We travel and stay in many hotels and you can't get the value for the money like we did here.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Francisco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Clean, comfortable hotel that I would highly recommend. Great location, convenient to many downtown locations, including dining, the convention center, and just a short walk from the MAX trains. Staff was friendly and eager to help.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland - Downtown

Address: 319 SW Pine St, Portland, OR 97204-2725
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Portland
#9 Romantic Hotel in Portland
#10 Luxury Hotel in Portland
#10 Business Hotel in Portland
#14 Family Hotel in Portland
Price Range: $164 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Embassy Suites by Hilton Portland - Downtown 4*
Number of rooms: 276
Official Description (provided by the hotel):
Located in the heart of downtown Portland, the Historic Embassy Suites Portland -Downtown features large two-room guest suites and a well-known foyer adorned in grandeur and architectural beauty. Built in 1912, the building combines it's original classic style and features along with modern comfort. The hotel is within walking distance of tax-free shopping, restaurants, nightlife, Portland’s revered Voo-Doo doughnuts and Powell’s books. The hotel also offers a luxurious Jacuzzi and Indoor pool for you to warm up to. ... more   less 
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Also Known As:
Embassy Suites Portland - Downtown Hotel Portland
Portland Embassy Suites

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