Let's just start with the fact that the service is some of the best I have encountered in quite some time. Friendly, thoughtful and always prompt. Valet service knew me and my car without needing my claim ticket. Staff at the front desk willingly called our restaurant to let them know we were running a few minutes late for our reservation.
My critique is less about the quality of service and more about some of the environmental elements.
Our room had the smell of an old smokers hotel room. The a/c unit is a bit noisey and the bed was a bit too firm for my wife. We were on the 4th floor and the ands of laughter and talking from the courtyard dining was quite loud even with the curtains pulled for additional sound deadening. Some of the furnishings in the lobby look a little thread bare and worn as did a few of the elements in the room.
I would stay here again, in large part to the exceptional staff, but I would look for discounts and buy with a discount service in light of the high price.
- Official Description (provided by the hotel):
- The rooms are indulged with the softest linen, down blankets and a luxurious pillow top mattress. Our desk includes outlets that are easily accessible with a comfortable leather desk chair. Tarocco bath products are formulated with Sicilian Red Oranges. Amenities include high-speed wireless internet, complimentary passes to 24 Hour Fitness, iPod docking stereo, 46" LCD TVs with HD premium channels, a mini refrigerator, minibar, and an in-room safe big enough to accommodate a full size laptop. A daily Amenity Fee will be collected at the property. ... more less
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- Also Known As:
- Modera Hotel Portland