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“Gracious service staff - Restaurant” 4 of 5 stars
Review of Courtyard Portland Downtown/Convention Center

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Courtyard Portland Downtown/Convention Center
Ranked #18 of 137 Hotels in Portland
Certificate of Excellence
GreenLeadersBronze level
Austin, TX
1 review
“Gracious service staff - Restaurant”
4 of 5 stars Reviewed December 9, 2012

Wonderfully cheerful service from all areas of this hotel - restaurant, desk, vallet, and maintenance. Am a business traveler with many stays at different hotel brands - and this is my first on-line review. It's always a joy to head downstairs for breakfast and be greeted by cheerful staff - Island & Ali. Additional effort by staff to check if we've had enough, need refills and/or would like a to-go coffee. Evening meal time is support by same service level. Other notables - Chris from desk and Chris restaurant.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FrequentTraveler1253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
1 review
4 of 5 stars Reviewed December 7, 2012

We really appreciated the staff with our 3 year old. Especially Aly, who was excellent! Our three year old thought he was fantastic! Good little pool and good buffet. Room was a good size and comfortable. We would come back

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Drpriceless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crans-Montana, Switzerland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 6, 2012

The hotel location is very close to the train as well as nearby restaurants.
What is amazing is the service...they provided shuttle bus to nearby area and they are always so helpful.
It was quite late at night and we wanted a hot chocolate because it's quite cold outside. The waiter in the restaurant with no question asked, went to the kitchen and gave us a cup of hot chocolate. When we asked to pay, he said not to worry...

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
75 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stayed here for two nights due to a special event at the nearby Rose Quarter sporting/entertainment complex. The hotel is a decent value stay and you won't be disappointed if you know what to expect from most Courtyard by Marriot hotels.

I won the hotel stay on a third party bidding site and paid well under 45% of normal rack rate. I found myself in a decent room with a king sized bed. The room was a bit awkwardly laid out though, with the TV to the immediate side of the bed. The bed itself was comfortable enough for a two night stay. One thing that annoyed me was that the fan settings were fairly loud, even on low speed. Having said that, room temperature was pretty consistent. Washroom was decent sized, with normal size tub and toilet. The sink with a tiny counter was outside the washroom and toiletries were by Paul Mitchell. Room was quite clean.

Service was mainly good, with exceptional service in the hotel lounge. Had a quirk with parking. I had paid for self-parking $15/night) for both nights of my stay and on the second night, I found the parkade full. I had to get my car valet parked and was told there would be no additional charge for the service. The attendant was also on the ball enough to ask if I would need my car early in the morning (yes) so that he didn't have it blocked in. However, valet shuts down at 11 p.m. and I had to retrieve my keys from the front desk agent whom didn't inform me that the car wouldn't be brought to the front.

The hotel is fairly centrally located and ideal if you're there an area conference or attending something at the Rose Quarter. Having a vehicle will make things easier at night as there isn't much for amenities in an immediate walking distance. If you're looking for the funky shops and stores that are in downtown Portland, you'll find this hotel a bit further removed than you would like. Driving in downtown Portland and throughout the city was fine with a GPS and it was a better option for me since I had to go to numerous other areas not serviced by the trams.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank game_misconduct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 30, 2012

Stayed at this hotel on a Thanksgiving Weekend leisure trip with my best friend. Wasn't sure what it was going to be like since reading about the surrounding neighborhood proved a bit questionable. However - the Courtyard Marriott Portland Downtown/Convention Center proved to be a wise choice. The room itself was nothing to get excited over. To be honest, I thought the decor was fairly sparse - white walls, rollerblinds, no real intricate details. However, the pieces of artwork on the walls were very interesting - historic photos of Portland, and Oregon. The room was very clean - and the housekeeping staff did a great job of maintaining the level of cleanliness throughout our 5-night stay. The rest of the hotel also seemed very "institutional" (the elevators reminded me of the ones you find at the hospital). The lobby however was very nice and clearly had been renovated very recently. Other things I liked about this hotel was the friendliness of the staff - the bartenders at the lounge were exceptionally friendly and helpful in suggesting bars for my friends and I to go to. One front desk agent in particular was very helpful in suggesting a brunch spot for my friend and I. I don't recall her name unfortunately - but she was a younger blonde girl - very very friendly! She was very also very observant which I liked - she remembered where I had been the night before when I had just casually mentioned where I needed a cab to. The hotel was also very centrally located - the Lloyd Center was only a couple blocks away, as well as four lines of the Max Light Rail - so it was very easy to get to pretty much anywhere in Portland that you needed to go! Things I feel this hotel could improve on is the decor, and the speed of their wifi (it was painfully slow!). That all said, the bed was comfortable, the rooms clean, and the staff friendly - so I definitely wouldn't hesitate to stay here again!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank joecdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Level Contributor
173 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed November 30, 2012

This was my first time at this location in Portland and now may become my favorite. I was upgraded to a king suite for a 2 night stay. It was wonderfully comfortable, the bed was great, fast internet connection - it was a terrific room for my business stay. The staff were terrific - very helpful and friendly. What I liked most was a real restaurant and bar, not the Bistro scene, which I cannot endure. I had a wonderful pasta dish and a glass of wine in the bar after arriving late. The breakfast the next morning was also quite nice. I am not sure about nearby restaurant availability, but I will explore on my next visit.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highland, U
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 28, 2012

Squeaky clean. As a frequent guest of Marriott Courtyard, this is one of the best maintained hotels in the chain. Staff is super helpful. Recommendations for restaurants were spot on. Frank's noodles, within walking distance, was good enough that we went there two nights in a row.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Portland Downtown/Convention Center

Property: Courtyard Portland Downtown/Convention Center
Address: 435 NE Wasco St, Portland, OR 97232-1105
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Portland
#18 Green Hotel in Portland
#21 Family Hotel in Portland
#37 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Portland Downtown/Convention Center 3*
Number of rooms: 202
Reservation Options:
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Also Known As:
Courtyard By Marriott Portland Downtown/Lloyd Hotel Portland
Courtyard Portland Downtown
Portland Courtyard
Portland Marriott

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