I really wanted to love this place. I booked my room a month in advance and when I arrive to check-in at 7:30pm on a Saturday night my room is not ready and not only is my room not ready, but they don't have the room that I booked available for me - I booked two queen beds- not 1 king bed - the guy at the front desk tells me that that's not what I booked so I pull up my confirmation to show him that he is the one that is wrong - no apology for this. He tells me that my room will be ready in 5 minutes and sends us to the bar with a 1 free drink voucher each. It is not 5 minutes. Its 25 minutes before the room is ready. We are late for our dinner reservation and end up losing our table at the restaurant and having to figure out another plan. He says that maybe he can move us to the correct type of room the next night but there is never any follow up or offer to do so the following day. I work in this industry . I know things aren't perfect and that mistakes happen but it is ALL ABOUT how you handle those mishaps and the recovery. Making your guests feel like they were just swept under the rug is the worst feeling as a paying customer. I have always been a kimpton hotel fan but this front desk team needs a little coaching on how to deal with imperfect scenarios. Major disappointment from a service perspective. Besides this, the room quality and beds are great - love the design of the rooms - the whimsy hummingbird wall paper is fabulous and the location is ideal is you need to be in the downtown area.
- Official Description (provided by the hotel):
- The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Hotwire, TripOnline SA, Cheap Tickets, Priceline, Travelocity, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Kimpton Hotel Monaco Portland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Monaco Portland Kimpton