We stayed at the Hotel Monaco in Portland at the end of June. This was the last hotel during our PNW tour of Seattle, Astoria, Eugene and Portland. We had high hopes of this hotel after reading the many reviews on this site and after staying at several Kimpton hotels (in DC, San Francisco, and San Diego) and were disappointed by the service and amenities provided.
Arrival: We pulled up in front of the hotel on 6/29 in our rental car. The bellman was not concerned about our arrival at all (unlike all of the other hotels that we visited on our journey). I got out of the car to ask if it was ok to park our car there while I checked in. He told me that I could pull into the parking garage (no signs indicate this) and get the car valet parked before I checked in. He didn't seem concerned at all that I pulled up while he wasn't busy at all on a busy street to inquire about check in. The valet parking guys were laid back and again didn't seem overly concerned about the whole process. Whatever. The guy who checked us in at the hotel was wonderful. He is a new employee and was eager to help. My only complaint about the check in process was we were never asked about whether or not we wanted a paper. Pretty minor. Our room was not ready (we checked in really early so we were expecting that) so we had our bags stored. We toured the area and were called by the hotel when our room was ready. We were never offered a map of the area or given recommendations on places to go and see while waiting for our room. This was offered up in each town we visited before coming to Portland. Our bags were not taken to our room (like in other hotels) and we had to wait about 10 minutes to get our bags and then haul them up to our room.
Room: The room was disappointing on many levels. The room has a poor use of space. There was so much "flair / propaganda" around the room that it left little room for personal items! We did not have enough drawers to unpack our things (one was filled with an overpriced minibar), the lounge table had a Kimpton display, tourist magazines, and a huge coffee service tray that we moved from the bathroom. The cabinet has highly overpriced minibar items (wine, chips, chocolate, and personal intimacy items), and the bathroom has the coffee maker and tray of lotions/conditioners/ etc.). The shower / tub is dated, the sink area is cramped, and the hair dryer is on its last leg. The wifi service is free if you are a Kimpton rewards member, which is nice. The bed is very comfortable and the sheets are crisp and clean. The HVAC system is annoying as you can hear a "drip, drip, drip" on a periodic basis. I have no idea what that is from.
Location: The hotel is about a 15 minute walk from the Pearl District and Powell Books. Very convenient. It is also a quick drive to I-5.
All in all, this is a good hotel but not the 5 starts that many people have rated it. We are disappointed in the service and the up-datedness of the room. For the price that we are paying for this hotel and our previous experience at other Kimpton hotels, we expected better.
- Official Description (provided by the hotel):
- The 4-diamond Kimpton Hotel Monaco Portland offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this eccentric hotel was recognized "Most Beautiful Hotel in Oregon" by Architectural Digest in 2017 and is consistently ranked one of the top hotels in Portland by TripAdvisor travelers. Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Connected through the lobby is on-site restaurant and bar, Red Star Tavern, which offers extended happy hour and in-room dining to hotel guests. Also, through the lobby is Dosha Salon & Spa on 5th where guests can indulge in a number of relaxing treatments. At night, guests are invited to partake in our hosted social hour in our living room which regularly features local breweries, vineyards, live music and other artisans. Everything you need is here, from spacious rooms and top-notch amenities to ridiculously personal service and an authentic Portland experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, IHG, Orbitz, Booking.com, Travelocity, Hotels.com, Priceline, Hotwire, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Kimpton Hotel Monaco Portland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Monaco Portland Kimpton