What a disappointment staying at the Monaco Hotel was on New Year's Eve. When I drove up, there were two cars already in the small check-in zone and no doorman to be seen. I unloaded bags while my friend went to the front desk.
By the time I got inside (it was close to 4 PM by now), the lobby was crowded with guests waiting for rooms and my friend was seething. She had been told that there wold be a 90 minute wait for a room. It just felt like they were totally unprepared for the bookings they had for the evening.
We did get a room in about 30 minutes. No explanation was given, nor was an apology offered by the front desk. The next morning at check-out, we were finally told that several staff had called in sick and many guests had requested late check-outs the previous day. I still felt that was poor performance for a Kimpton property. The check-out agent was kind enough to comp the parking, which did help. I commend her customer-service efforts.
Overall, this was a disappointing stay and, given the choices in Portland, I will not choose the Monaco again.
- Official Description (provided by the hotel):
- The 4-diamond Kimpton Hotel Monaco Portland, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more less
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- Also Known As:
- Hotel Monaco Portland Kimpton