Stayed here for 5 nights on a business trip and enjoyed the stay. The room are large and has all the amenities. I used the gym and pool area. This hotel has a great free breakfast and free alcoholic drinks at the evening reception. If I return to Portland I will stay here again.
Jdharris717,
Thank you for taking a moment to share your experience. I am happy to hear you found all of our amenities to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Thank you,
Kaylene
The Embassy Suites is in a great location if you need to catch a flight out of PDX. The front desk staff are all very friendly. The room is a bit outdated, but clean. The room is warm though. I called down for a fan which was brought up to help cool down the room so I could sleep. I think the biggest problem is the lack of louvers in the vents to direct the air where you need it instead of the far (unoccupied) corner of the room. Room service came missing 1/2 of my order, no plate, no silverware, and no napkin. The cushions on the couch were completely flat. It’s hard to even sit on, and can only imagine what it’s like to sleep on it. It’s too bad because the staff are great and the location is a perfect choice for getting out of PDX.
GT6,
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Thank you,
Kaylene
My daughter and I stayed for a night and I'm so glad we chose this hotel. The lobby was nice and inviting, our room had more than we needed for just one night, the breakfast was on par with other Embassy Suite breakfasts, but what stood out for me was the service of the front desk staff. I asked about storing our luggage since our flight was not until later that evening, leaving us a whole day in Portland. The front desk clerk (can't remember his name) was so accommodating and was more than happy to extend our check-out time, hold our luggage and let me know to give them a call if I needed more time. That allowed us to enjoy the pool, go back to the room and properly change, and explore Portland without lugging all of our stuff. We took the M line back to the airport and took the shuttle to the hotel, and then back to the airport - all very, very easily and with such a helpful, lovely staff. If we're in the area again, I would definitely stay again!
jkrz2019,
Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and our staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Thank you,
Kaylene
First time staying at an Embassy Suite and I found it really pleasant. The staff was friendly and accommodating, the food was excellent (LOVE that they include breakfast), and it's extremely quiet considering it's right next to the airport--good sleep.
simply_diana,
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Thank you,
Kaylene
Have stayed in numerous Embassy Suites over the years. This one is slightly below average compared to our other experiences at this chain primarily because of the dated decor and the bad beds. Staff encountered were all courteous and welcoming.
Parking: $15/day, has in/out privileges. The Hilton app said the digital key worked for the entry gate but we couldn’t get it to work. Get the parking ticket validated when you check in and that can be used over and over for parking exit and entry.
Checkin was quick, efficient and pleasant.
Managers reception: 5:30-7:30. Tortilla chips, crackers, mini pita bread bites, hummus, carrots, cherry tomatoes, veggie dip, pop corn. Bartender was nice. Cleanup of reception food was promptly at 7:30.
Public sitting areas / ground floor: nice big open area with water features. Very pleasant. 3 glass elevators. Soft seating and associated tables were very worn and in need of replacement.
2 double bed premium suite: A tray with a variety snacks and drinks was brought to the room following checkin. They were replenished on the second day.
Room appeared clean, temperature adjusted as needed.
Had view of the Columbia River, airport runway and passenger train rails but could barely hear any of the noise.
Room could use better curtains to keep the early morning light at bay.
The decor and furniture is dated.
The pullout sofa was horrible. If hotels offer a pullout sofa with the intent of someone being able to sleep on it, they should invest in a decent sofa.
Double beds were both very bouncy and uncomfortable- woke with sore backs.
Breakfast: Good. Omelette station was quick. Plenty of seating. There could have been more variety of fresh fruit.
Checkout: app didn’t work for checkout.
tbga53107,
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience and are set for a remodel later this year. We hope you will consider staying with us in the future.
Thank you,
Kaylene
