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Kevin John Leslie
Portland, Oregon

I really love this hotel.

5.0 of 5 bubblesReviewed May 17, 2019
I especially appreciate all the perks, like free breakfast and the managers reception. I will definitely take advantage of the free parking for up to 7 days in the future! The digital key is also great.
Date of stay: May 2019
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Embassy Suites Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this review
Responded May 24, 2019
Compass65506486502,

Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and especially our amenities to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Thank you,
Kaylene
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,738)
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Reviewed May 14, 2019

I was surprised by the nice service I received by everyone at this property.
Carolyn at the happy hour with her assistant (can't remember his name) was outstanding at helping us with many things, extra glasses, places to go, lots of smiles!
The buffet was also good, the omelets done were delicious and I also can't remember his name but he found fruit for my little one and she was delighted!
The restaurant is a little pricey and not really worth it in my opinion.
The property is older but the rooms were clean, good sheets, pillows, mattress and the pool was at a perfect temperature to enjoy!
I give a "plus" to the service... even Samantha in house keeping tried to go beyond to help!

Room tip: stay away from the elevator area
Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank 4Travelling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded May 24, 2019

4Travelling,

Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and our staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Thank you,
Kaylene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019 via mobile

Waterfall and river in the lobby that even has fish! It was pretty amazing! A big perk is the pup was able to stay there too! Hilton is always a pretty nice place to stay plus I get the points which never hurts!

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank Billyrocks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded May 24, 2019

Billyrocks,

Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and especially our pet friendly rooms to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Thank you,
Kaylene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2019

When I checked into this hotel for one night, I was shocked at how dated the property was...If you love the 1980's, you will love this hotel. I don't think it has been updated in over 30 years. The smell was overwhelming when you first walk in. Like visiting my grandmother's house as a child. They have stuffed scented air filters into each room in the AC vents to try to mask the smell, but the air filter smell is so overwhelming, it makes it even worse. This is the type of property that you would see on the news when someone was discovered murdered in one of the rooms and the body was never found. I could not get the room cooler than 80 degrees. There was food at 5pm left up and down the hallway of my floor that had been there since breakfast. The furniture and mattresses were so old, I could not even sit on them. Caught two flies in my room as well. checked out 2 hours after checking in. just overwhelming!

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
Thank DC G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded May 24, 2019

designtravel2014,

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Thank you,
Kaylene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2019

Have attended a convention at this location in the past, liked it so well and the location that I chose to stay here for a family visit. The staff is very accommodating and able to answer questions. I plan to come back.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Passenger66739293556
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded May 24, 2019

Passenger66739293556,

Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and especially our guests to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

Thank you,
Kaylene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Stay here often. though the facility is long in tooth, the staff, service, amenities and location make it my first choice when in Portland. I hear they're remodeling later this year and than will be a great improvement!

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Coastal60502950503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KayleneH20, Front Office Manager at Embassy Suites by Hilton Portland Airport, responded to this reviewResponded May 24, 2019

Coastal60502950503,

Thank you for taking a moment to share your experience. I am happy to hear you found both our hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future as we are set for remodel later this year.

Thank you,
Kaylene

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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