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“Embassy, doing it right”

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Embassy Suites by Hilton Portland Airport
Ranked #49 of 141 Hotels in Portland
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Level Contributor
311 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Embassy, doing it right”
Reviewed May 29, 2014

Some updates are better than others. This one rocks. Clean,updated and very workable. Close,to the airport was good for me needs. Rooms were large, status was recognized and appreciated (very rate in Hilton properties) clean carpets, fast elevators, open atrium design, comfortable beds, fridge filled with cold water, microwave, lots of towels,in the bathroom, big flat screens....and the managers reception for snacks- outstanding hummus and olive spread- and adult beverages.
Great management has this place running very well.

Room Tip: Corner suites are bigger
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotelmavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, May 30, 2014
Thank you for sharing your positive feedback on your recent stay at our hotel. the Team was thrilled & are even more focused on caring for you & all of our guests.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014

Hotel is close to the airport and located between the take off paths of 2 runways. The roar of the jets will wake you up until they stop around 2am. Not sure how this place can operate without effective insulation from jet noise. Don't get room 701. The managers reception (Free beer 5:30-7:30) is pretty nice though. Get the IPA.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Owen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, May 30, 2014
We were most dismayed to read that you were unable to sleep do to airplane noise. While we do not get this complaint very often, it usually stem from having the fresh air damper on the window open. I am so sorry we did not get closed or inform you of it's existence. If you are returning to Portland in the near future we would love to host you for a night as our guest. To make a reservation for your complimentary stay just contact me @ jim.dodson@jqh.com.
With warm regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 26, 2014

This is a reasonable choice if you're only interested in a quick stay near the airport. The cost seemed relatively high for only average-level comfort and quality in the room itself, but the property amenities are probably where the difference is made up. The complimentary breakfast is definitely above average with several hot options in addition to the standard offerings of pastry, fruit, and cereal. And the airport shuttle is quite convenient, running on an as-needed basis rather than on a set schedule that you have to worry about meeting. I didn't use any of the fitness facilities or pool, but the lobby and restaurant areas are made to feel quite serene with a large indoor fountain complete with fish. The bed I slept in was fairly comfortable, and I got a good night of sleep there when I was quite tired. And the room was clean. However, I don't think this place is fancy enough to justify additional fees for Internet access. I didn't experience any problems during my stay, and the staff was universally friendly and responsive to questions I had.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 12hollys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, May 30, 2014
The team here at the Embassy Suites Portland Airport really appreciated you taking the time to share about your recent stay at our hotel. We will double our efforts to insure your next stay is even more to your liking.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, United States
1 review
Reviewed May 16, 2014

I had a problem with this location as something in the room set off allergies.... mustiness, mildew, or some harsh cleaning material. They provided facial tissue in the bath room which was like sandpaper so I had to travel to the nearest 24 hour store to get lotion kind to the nose tissue or I would have been bleeding for the rest of the weekend. They need to revisit charging for internet. Even moderate priced locales provide it free nowdays.

  • Stayed April 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marcia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, May 30, 2014
Thank you for sharing your candid feedback on your recent stay at our hotel. We take your constructive feedback very seriously & will go to work to insure your next stay is more rewarding.
With Warm Regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BURBANK, United States
1 review
Reviewed May 16, 2014

The room that were staying with my family was imaculate, the service was top notch specially the staff they accomodating. The breakfast they all the good food, good staff and really enjoyed my stay. I would really recommend to anybody to stay in this hotel. As you go in to the hotel you are embrace with the surrounding that its breath taking....

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Marie Grace B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, June 5, 2014
Wow! Thanks for sharing with others your great experience at our hotel. we will look forward to your next visit.
With warm regards
Jim Dodson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, United States
1 review
Reviewed May 16, 2014

This hotel was great. The location to the airport is outstanding, and the staff is really friendly. The rooms are great the the hotel is clean and beautiful. It's also easy to get to the freeway/downtown from this hotel. I wholeheartedly recommend staying here.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, June 5, 2014
Thanks for taking the time to share your review of our hotel. We hope to see you again soon.
With Warm Regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turlock, California
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 15, 2014 via mobile

First let me say that this hotel has some of the friendliest and most attentive staff I have ever had the pleasure of dealing with. Next...the hotel is very nice and comfortable. For a hotel so close to the airport, its very quiet. The rooms are nice and the lobby pond with fish is very nice. My only complaint was mold in the shower. I advised the front desk the first day and they addressed the problem. Other than that, this place is great.

Stayed May 2014, traveled on business
Helpful?
Thank Brian426v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim D, General Manager at Embassy Suites by Hilton Portland Airport, responded to this review, May 30, 2014
Thanks for sharing your recent experience at our hotel. We were very excited to hear how pleased you were with our staff. I have reviewed the concerns you shared regarding the tub & shower area with our Executive Housekeeper & her team. They are doubling their efforts to insure you will not find the issue again.
With warm regards
Jim Dodson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Portland Airport

Property: Embassy Suites by Hilton Portland Airport
Address: 7900 NE 82nd Avenue, Portland, OR 97220-1388
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Portland
#35 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Portland Airport 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Portland
Portland Embassy Suites
Embassy Suite Airport Portland

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