Everything about this hotel was really nice. Beautiful new rooms, spacious parking, warm cookies at front desk, wonderful beds. It is a beautiful place!
Now for the horrible part. Only one associate on duty to handle the evening check in rush. I don't mind standing in line and waiting my turn, right? But after the guests checked in front of me, the phone rang and the desk manager decided the phone had a higher priority than the guest standing right in front of her. The caller had specific needs and the call went on, and on through the reservation part, I waited patiently. Then the caller kept the night manager on the phone for directions and after a few minutes of this, I handed the clerk my id and card and asked to be checked in. She rolled her eyes and with as much attitude as she could, "Can't you see I'm helping someone else!?" I told her, "Well, I've been waiting here much longer than that person on the phone, could you get their number and call them back?" I then asked for her name, she refused to give me even her first name. I asked for her bossed name, she replied she was her boss. I demanded her Manager's name and phone number she refused. She called the police on me even though I never raised my voice or used any sort of profanity. She called my job and told them I threatened her and was acting like a lunatic. Police came and wished me a pleasant evening. The Manager came, treated me wonderfully and checked me in. and now I'm relaxing but upset in a beautiful room.
- Official Description (provided by the hotel):
- The Holiday Inn Express, Pendleton Hotel offers all of the great extra amenities without the extra cost now that's Staying Smart! Enjoy a full non-smoking facility with serene mountain views While staying with us you will enjoy a complimentary Express Start Breakfast served each morning of your stay featuring hot fresh baked cinnamon rolls, biscuits and gravy, eggs, sausages, ham, an awesome pancake machine, and our exclusive Express Start coffee. The Holiday Inn Express Pendleton sits in a cozy location nestled at the foot of the Blue Mountains. Easily accessible from Interstate 84 just off exit 210. Free high speed Internet, indoor pool and Jacuzzi. An exercise room and a Guest laundry room. ... more less
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- Also Known As:
- Holiday Inn Express Pendleton Hotel Pendleton
- Holiday Inn Pendleton
- Pendleton Holiday Inn Express