First I need to say that Pacific City,Oregon is amazing and is my favorite place on the Oregon Coast to visit. This review is for a house my parents were going to rent. I say, "were" going to, because even though they reserved their vacation home 3 months PRIOR to the weekend they wanted, and deposited over $500 dollars, and even spoke to a sales person on the phone to confirm the room would be available and also spent an entire weekend looking on the internet for a good rental house for a 3 day stay July 24-26- they received a phone call from Shorepine Vacation Rentals 1 week prior to the day of their vacation and my wedding to say that - they had made a mistake and doubled booked our home, and we needed to find another home within the leftover choices they had. No apologies, no trying to make it right by offering a free nite stay or any sort of anything! just a , "this is how it is- so pick one and be done" type of attitude. Well, 1 week before the trip, in the Peak Oregon Coast season- Shorepine Vacation Rentals had a whole (2) old, pathetic, very poorly furnished, and I could go on about the poor condition-but I won't- units to choose from. Keep in mind, the cost per nite was not going to be any less than the very very nice unit they had put their deposit down, and were being forced to settle into a home they did not want, nor did anyone else want it as it was available in peak season. All the nice homes were already taken. Shorepine Vacation Rentals, Shorepine Properties, and the Cottages at Cape Kiwanda are all owned by the same company, yet somehow nothing but 2 pathetic units were "available" to choose from. So, with a hope and a prayer my parents decided to cancel their reservation. However, when they said they wanted to cancel, Shorepine Vacation Rentals told them that cancelations were not allowed with such short notice. This was outrageous! Shorepine Vacation Rentals were the ones who have made the mistake, not my parents. Yet they were being strong armed into choosing a less superior rental home that no one else wanted? With that, the sales person then came back from talking to her "manager" and said that under the special circumstances they would allow my parents to cancel and hoped that my parents noticed the great gesture they were doing for them. Outrageous once again. On top of that- they said they do not email confirmation of cancellation, but to check our credit card for the credit. Once the credit came thru on the credit card, Shorepine Vacation Rentals deducted a cancelation fee! We had to call back to tell Shorepine Rental Properties that we did not want to cancel, it was they who double booked us. They then told us that we could have chosen one of the 2 units no one else wanted. Again the "manager" had to be brought in, and the fee was credited back to my parents.
Please never ever ever use Shorepine Vacation Rentals, as they are unprofessional, rude and have absolutely no idea what customer service is.
There are many good vacation rental companies out there for great houses on the Oregon coast. See my other review of the house we ended up finding for my parents and how wonderful not only was the house but the customer service we all received from the company and its staff.
- Official Description (provided by the hotel):
- Shorepine Village offers fully outfitted & comfortably furnished Pacific City beach rentals in Oregon for your vacation enjoyment. Our Oregon Coast beach homes include gas or wood fireplaces, fully equipped kitchens, barbecues, bikes, deck furniture, full size washer/dryers and more. Sleeping accommodations range from 4 to 10 people, depending on the home. Miles of paved pathways lead to a unique wooden dune ramp, providing easy access to the beach and a wonderful vantage point for viewing breathtaking Pacific sunsets. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your Shorepine Vacation Rentals reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.