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“Clean but Isolated”

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Holiday Inn Express & Suites Ontario
Ranked #2 of 10 Hotels in Ontario
Certificate of Excellence
Sandpoint, Idaho
Level 6 Contributor
324 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Clean but Isolated”
Reviewed June 26, 2013

Overall I liked this hotel because it was new, friendly staff, but there is nothing near it. No restaurants, no nothing, so you have to drive. Pool was an afterthought so it's tiny and not inviting. Rooms clean, A/C worked well, breakfast was OK, don't look for much fruit or yogurt.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GTrooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 28, 2013
We would like to thank you for taking the time to write a review about your recent stay with us. We're sorry you felt our hotel was isolated. It's true that it's not in the center of town but there are a lot of opportunities for things to do and see within just a short driving distance. Thank you so much for your business and we look forward to seeing you in the future.

Tami H- Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 reviews from our community

Traveler rating
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    10
    12
    4
See reviews for
53
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
San Francisco
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2013

I write this review to highlight the excellent customer service at the Holiday Inn, which includes the shuttle drivers, room service, management, and staff. They did an excellent job to make sure that my stay was easy and worry free. Specifically I want to single out Ciana Fige, a sales manager, who went to great length to ensure that my stay was comfortable. Ms. Fige handled herself with professionalism, helped me with my requests promptly, and really went out of her way to make sure that everything was done properly.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anadji1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 17, 2013

The beds were comfy, rooms were very clean, no sign of wear & tear, the breakfast had some good choices, and the most impressive thing was the attitude of all the crew during the computer upgrade that had them without computers for 2 days. They were back to keeping track of room reservations with pencils & notebook paper, but they were always cheery and upbeat in the face of disbelieving/grumpy customers and failed technology.
Little tricky finding the access road if dark and you are tired. Watch out or you will end up back on I-84.

Room Tip: the handicapped room at the end of the first floor must have the drain pipe for the showers, hotel p...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanttotravelmore308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 18, 2013
Thank you for taking the time to give post your review regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback . The computer upgrade was a bit of a challenge but we have a great team and they worked hard to keep guests happy during that difficult time. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Tami H- Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
256 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed June 4, 2013

This is by far the nicest place on the Oregon/Idaho border. It is very clean, ne, and nice. A swimming pool, breakfast room, and friendly staff. Flatscreen TV, Spa Room, and easy on / off to Hwy. 84. This is a very nice hotel that consistently delivers.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorenzo1317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you for your positive feedback about your recent stay with us. It's always a pleasure to get a compliment. We hope your next visit will be even more pleasant than the previous one.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Richland, Washington
Level 6 Contributor
301 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 20, 2013 via mobile

The hotel is nice and well maintained. Room was clean and comfortable. One complaint would the drown of the building ventilation system. The king suite was nice with plenty of room. Pool, spa, and fitness room were standard. Breakfast was the usual Hix fare. overall a good place to shut down from a long day of traveling. Staff was polite and friendly and offered several suggestions for dining. We would stay here again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you for taking the time to review your recent stay with us! I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed May 7, 2013

Got the deluxe room with small living room. Nice. That option did not have refrigerator or microwave like other rooms. Wifi was good. Good hot breakfast. It meet my business needs well. Very clean place. I slept well.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
We would like to thank you for taking the time to review your stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2013

We thought this was a brand new hotel. Come to find out, it's 5 years old. You wouldn't know that looking at it and staying here. One of the cleanest hotels we have stayed in. The staff is very friendly and helpful. We would definitely stay here again and would highly recommend it!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rjreis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you again for sharing your experience about your stay at our hotel. We're happy to know that our "age" isn't showing (smile). We take pride in our hotel and the customer service we offer to all our guests. We hope you'll stay with us again the next time you're in the area.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Ontario

Property: Holiday Inn Express & Suites Ontario
Address: 212 SE 10th St, Ontario, OR 97914-3836
Phone Number:
Location: United States > Oregon > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
New hotel in Ontario, Oregon provides comfort & convenience. Welcome to the Holiday Inn Express & Suites in Ontario, Oregon. Our Ontario hotel is halfway between Portland, OR and Salt Lake City, UT, making it ideal for all travelers. Families looking for lodging in Ontario, Oregon will love our smoke-free hotel, located off I-84 and 50 minutes from Boise, Idaho. We are close to local attractions, including Four Rivers Cultural Center, Old Fort Boise, Rinehart Stone House Museum and the Oregon Trail Agricultural Museum. Nearby sights and activities include the Ontario Golf Club, the Vale Murals and the Farewell Bend State Recreation Area.Business travelers will be impressed by the comfort of our Ontario, Oregon accommodations. We offer easy access to companies such as Heinz Frozen Foods, AmeriCold Logistics, Holy Rosary Medical Center and the Oregon Bureau of Land Management. Treasure Valley Community College is just down the street. Our new hotel in Ontario, OR also provides a 24-hour business center with fax, copy and print services and free high-speed, wired and wireless Internet access throughout the hotel. While lodging in Ontario, Oregon you can enjoy upscale amenities including an indoor pool with whirlpool that opens to an outdoor deck with a relaxing waterfall and a Great Room with a cozy fireplace. Also, there is a 24-hour fitness center and a delicious Express Start breakfast. So Stay Smart at the Holiday Inn Express Hotel Oregon. ... more   less 
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Also Known As:
Holiday Inn Express Ontario
Ontario Holiday Inn
Holiday Inn Express & Suites Ontario Oregon

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