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“Clean, Nice, FRiendly...Medium price”

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Holiday Inn Express & Suites Ontario
Ranked #3 of 10 Hotels in Ontario
Certificate of Excellence
Level 6 Contributor
257 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Clean, Nice, FRiendly...Medium price”
Reviewed June 4, 2013

This is by far the nicest place on the Oregon/Idaho border. It is very clean, ne, and nice. A swimming pool, breakfast room, and friendly staff. Flatscreen TV, Spa Room, and easy on / off to Hwy. 84. This is a very nice hotel that consistently delivers.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorenzo1317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you for your positive feedback about your recent stay with us. It's always a pleasure to get a compliment. We hope your next visit will be even more pleasant than the previous one.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
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    3
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
West Richland, Washington
Level 6 Contributor
297 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 20, 2013 via mobile

The hotel is nice and well maintained. Room was clean and comfortable. One complaint would the drown of the building ventilation system. The king suite was nice with plenty of room. Pool, spa, and fitness room were standard. Breakfast was the usual Hix fare. overall a good place to shut down from a long day of traveling. Staff was polite and friendly and offered several suggestions for dining. We would stay here again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you for taking the time to review your recent stay with us! I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed May 7, 2013

Got the deluxe room with small living room. Nice. That option did not have refrigerator or microwave like other rooms. Wifi was good. Good hot breakfast. It meet my business needs well. Very clean place. I slept well.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
We would like to thank you for taking the time to review your stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2013

We thought this was a brand new hotel. Come to find out, it's 5 years old. You wouldn't know that looking at it and staying here. One of the cleanest hotels we have stayed in. The staff is very friendly and helpful. We would definitely stay here again and would highly recommend it!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rjreis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you again for sharing your experience about your stay at our hotel. We're happy to know that our "age" isn't showing (smile). We take pride in our hotel and the customer service we offer to all our guests. We hope you'll stay with us again the next time you're in the area.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clarkston, Washington
Level 5 Contributor
50 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 9, 2013

My husband and I travel through Ontario twice a year and always stay at this hotel. I find it to be an incredibly good value.
Even though it is situated right next to the freeway, we have never been disturbed by traffic noise and my husband is an exceptionally light sleeper. Earplugs are provided in each room as a safeguard but we've never used them.
Parking is convenient and reception personnel are pleasant and helpful. The rooms are meticulous and bedding and linens are good quality. WiFi is free and reliable. And the shower heads !!!!! ..... I've got to say that Holiday Inn Express had the VERY BEST shower heads of any hotel I've ever used. Some of the more supposedly 'upscale' hotels could take a shower head lesson from HIExpress. The breakfast always includes eggs and meat in addition to Holiday Inn sweet rolls and all the other usual breakfast items. The breakfast attendant goes out of her way to see that everyone has what they need. Coffee and hot water for tea is available any time of day or night.
With the reasonable price that is offered, we wouldn't dream of staying anywhere else in Ontario.

Room Tip: If you are concerned about freeway noise, ask for a room on the opposite side of the hotel. There i...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PinkSoxusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, June 6, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback .Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Tami H - Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington State
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 29, 2013

Stayed in the hotel recently on business. Very clean room and hotel, friendly staff, decent breakfast. As another reviewer pointed out, the AC/heater is LOUD....to the point I would have to crank the volume on the TV every time the unit came on in order to hear my show, plus woke me up at night some. This was the difference for me of giving a 4 vs.5 on the overall rating. I would also suggest mini refridgerators in the rooms. I will stay there again if I am in the area.

  • Stayed March 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pool_Guy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, April 2, 2013
Thank you for your positive comments about the hotel. We're glad you enjoyed your clean room, our great breakfast bar and great customer service. We're sorry the A/C/Heater unit was such a distraction. As a result of similar comments from guests, we have recently just finished a project where we have changed the thermostat unit from a wall mount to a thermostat control in the heater/AC unit itself which gives the guest more control over the unit. We've had guests say that it has really cut down on the noise from the unit. We hope you'll stay with us the next time you're in the area so that you can experience our change to the heater/AC unit to see what a difference it has made to the noise level in the room.

Tami H - Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheridan, Wyoming
1 review
Reviewed March 11, 2013

I recently had the privilege of staying at the HI Express in Ontario. I was there on an extended business trip for several weeks. The staff went out of their way to accomodate me and make me feel special and I did appreciate the service.
SarahAnne was a particular standout, she should be commended. Always pleasant and going out of her way to help. Also my housekeeper Christina was marvelous.
Needless to say I will be staying at this hotel whenever I am in Ontario, especially since they fixed the loud fans on the Heater/Cooler in the rooms.
Godspeed!

Room Tip: West side is best; more quiet and more scenic.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Holiday Inn Express & Suites Ontario, responded to this review, March 13, 2013
Thank you for making us your home away from home when you're in Ontario. We all strive to make sure each and every one of our guests feels like a part of the family when they stay with us. And thank you for your positive comments regarding Sarahanne and Christina. We'll make sure they know you were pleased with their service. We hope you'll stay with us again the next time you find yourself in Ontario.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Ontario

Property: Holiday Inn Express & Suites Ontario
Address: 212 SE 10th St, Ontario, OR 97914-3836
Phone Number:
Location: United States > Oregon > Ontario
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Ontario
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
New hotel in Ontario, Oregon provides comfort & convenience. Welcome to the Holiday Inn Express & Suites in Ontario, Oregon. Our Ontario hotel is halfway between Portland, OR and Salt Lake City, UT, making it ideal for all travelers. Families looking for lodging in Ontario, Oregon will love our smoke-free hotel, located off I-84 and 50 minutes from Boise, Idaho. We are close to local attractions, including Four Rivers Cultural Center, Old Fort Boise, Rinehart Stone House Museum and the Oregon Trail Agricultural Museum. Nearby sights and activities include the Ontario Golf Club, the Vale Murals and the Farewell Bend State Recreation Area.Business travelers will be impressed by the comfort of our Ontario, Oregon accommodations. We offer easy access to companies such as Heinz Frozen Foods, AmeriCold Logistics, Holy Rosary Medical Center and the Oregon Bureau of Land Management. Treasure Valley Community College is just down the street. Our new hotel in Ontario, OR also provides a 24-hour business center with fax, copy and print services and free high-speed, wired and wireless Internet access throughout the hotel. While lodging in Ontario, Oregon you can enjoy upscale amenities including an indoor pool with whirlpool that opens to an outdoor deck with a relaxing waterfall and a Great Room with a cozy fireplace. Also, there is a 24-hour fitness center and a delicious Express Start breakfast. So Stay Smart at the Holiday Inn Express Hotel Oregon. ... more   less 
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Also Known As:
Holiday Inn Express Ontario
Ontario Holiday Inn
Holiday Inn Express & Suites Ontario Oregon

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