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“Clarion Inn, Ontario, Oregon”
Review of Clarion Inn

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Clarion Inn
Ranked #4 of 10 Hotels in Ontario
Reviewed August 15, 2013

Did not enjoy our stay at this Clarion. We had a room with a patio slider on the bottom floor and only had a very see through sheer curtain for the patio door. Not only did we not have privacy, but we also had very bright lights shining in all night long!! There was a class reunion that was going on about four doors down. We heard their music well past 10pm. Then, we heard people throwing up in the room next to us!

Room Tip: Don't choose this one. There are several other choices very close by.
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  • Stayed: August 2013, traveled with family
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Thank Sara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded September 2, 2013

Thank you for taking the time to write a review concerning your recent stay with us. We're sorry that your stay did not live up to your expectations and that you were dissatisfied with the patio door curtains and the noise level from a class reunion that was in house. I've discussed your concerns with our general manager so that we can avoid issues like this in the future. Thank you again for your time and we do hope that you will give us another chance in the future to provide you with a great guest experience.

Tami H
Director of Sales.

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118 - 124 of 184 reviews

Reviewed July 27, 2013 via mobile

this place is kind of off the beaten path a little hard to get into. The lobby and the hallways smelled terribly. There was a free breakfast but it was barely edible. The room was not clean and the water was so hard and smelly I couldn't even shower. no elevator so we had to lug are bags up stairs in hot unairconditioned hallways.
The hotels one saving grace what it's impeccable staff.
I would not stay here again regardless of price.

  • Stayed: July 2013
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Thank darshanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 29, 2013

Please accept my apologies on behalf of the staff of the Clarion Inn Ontario for the unacceptable conditions you experienced on your recent stay with us and for failing to meet your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Tami H- Director of Sales

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Reviewed July 19, 2013 via mobile

Good location close to gas station, food, and highway. Lobby smells a little like smoke but our room was fresh with no hint of smoke. The room was very clean except for the carpet (stains everywhere). Beds were soft and the AC was icy cold. Nice little pool area and plenty of grassy areas to walk dogs. The workout room was well maintained and clean. The hotel gave coupons for a free breakfast at the connecting restaurant and it was delicious! Our favorite stay this trip. Would stay here again.

  • Stayed: July 2013
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1  Thank Brownbaile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 22, 2013

Thank you for taking the time to write a review about your recent stay with us. We appreciate your comments, both positive and negative, as it helps us to improve our hotel and the guest experience. With respect to your comment about the stained carpet, I wanted to let you know we are in the process of replacing the carpet in the guest rooms so I hope the next time you stop by we will have fresh, new carpet. We're glad you enjoyed the complimentary breakfast in the restaurant. We hope you'll stay with us again the next time you're in the area.

Tami H- Director of Sales

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Reviewed July 16, 2013

The Clarion Inn was a place to sleep - no more. When you walk in, it seems tired and somewhat worn. We had issues on check-in. We were given keys to a room that had a Do Not Disturb sign on it. We went back to the desk and were told told the number was written wrong and we should be on the 2nd floor. We had heavy suitcases and there's no elevator (!!!) so we requested a first floor room, which we were given. We ate in the hotel restaurant, The Country Kitchen, for both dinner and the free breakfast. The free menu breakfast is quite extensive and that's a good deal; you can get most breakfast options including coffee and juice at no charge. The dinner was marginal but OK and certainly reasonably priced. Service was excellent. There are also numerous nearby restaurant options. I booked online without knowing the hotel. The Clarion is right next to the Best Western Plus, which seems to be a more modern facility.

  • Stayed: July 2013, traveled as a couple
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Thank Clare46408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 17, 2013

Thank you for taking the time to write a review about your recent stay with us. I'm very sorry that parts of your stay did not live up to your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Tami H - Director of Sales

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Reviewed July 7, 2013

Nice room with king bed. The woman at the front desk was very helpful. The place is clean and the beds good quality. The attached restaurant offers a discount and the food was reasonable quality. Nice pool.

Stayed: July 2013, traveled as a couple
1  Thank Robear46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 10, 2013

Thank you for taking the time to write about your recent stay at our hotel. It's always a pleasure to receive positive feedback. We very much appreciate and value your feedback and will share it with our team. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Tami H- Director of Sales

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Reviewed July 7, 2013 via mobile

My husband and I were 'winging it' as we drove through Oregon. This hotel was at the right place at the right moment. The room was clean and the bed comfortable. The woman at the desk was lovely and even gave us a coupon to use at the attached restaurant. The only thing missing was a refrigerator in the room. A good choice.

  • Stayed: July 2013
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1  Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 10, 2013

Thank you for taking the time to write a review of your recent stay with us. We're glad you had a great experience and we hope you'll stay with us again the next time you're in the area.

Tami H - Director of Sales

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Reviewed June 28, 2013

Small rooms, small tv's, big price! They advertised with offering coupons then tell you sorry... all the "coupon rooms" are gone (sounds like the airlines). Last straw was learning that there was no elevator. We usually don't stay in a chain hotel and now I know why.

Room Tip: Good Luck!!
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  • Stayed: June 2013, traveled as a couple
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1  Thank sorkee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpress212, Director of Sales at Clarion Inn, responded to this reviewResponded July 2, 2013

Thank you for taking the time to tell us about your recent stay at the Clarion Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the amenities in your room. I have shared your feedback with our general manager to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Ontario.

Tami H - Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn

Address: 1249 Tapadera Ave, Ontario, OR 97914-3044 (Formerly Holiday Inn Ontario)
Phone Number:
Location: United States > Oregon > Ontario
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Ontario
Price Range: $99 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Get together at the award-winning Clarion Inn hotel in Ontario, OR just minutes from interest points like the Four Rivers Cultural Center and the Historic Union Pacific Train Depot. You’ll find plenty of other destinations and activities nearby, some of which include: Snake River Correctional Institution, Ontario State Recreation Site, Beck-Kiwanis Park, Oregon Trail Museum, and Country View Golf Course. The Baker Heritage Museum is a short drive away, and Ontario hotels also provide easy access to several grocery and souvenir stores throughout the area. The hotel offers business services seven meeting rooms that can accommodate up to 264 individuals, depending on how the seating is organized. For information about our catering services, click here and learn more about our wedding menu here. You can order room service or grab a bite to eat at the hotel’s Country Kitchen. Additional amenities at our pet-friendly Ontario conference center hotel include: Free breakfast, Free WiFi, Free weekday newspaper, Seasonal Outdoor pool, and Fitness center. When you’re ready to settle in for the night, our inviting guest rooms feature TVs, hair dryers, coffee makers, desks, irons and ironing boards. This Clarion Inn hotel in Ontario, OR offers cozy rooms with all the amenities you expect. Book today! ... more   less 
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Also Known As:
Clarion Hotel Ontario
Holiday Inn Ontario
Ontario Holiday Inn
Clarion Inn Ontario, Oregon

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