The night I stayed here I was just beginning to come down with the stomach flu. I was on the road by myself. The accommodations were okay and pretty much what you’d expect from one of the Choice Hotels line of hotels. The next morning I was really feeling bad and tried to muster enough will power to try and get home to my own bed where I could rest comfortably. Unfortunately I left my Sonicare toothbrush the next morning. I wound up spending one more night on the road and it was 3 days later that I realized my Sonicare was missing (I was using a regular brush in its absence). I thought maybe it was in one of my unpacked bags. It took a while before I was able to back track and figure out I had left it at the Ontario, OR Sleep Inn.
I called them and asked why they hadn’t used my contact info to let me know that I’d left it behind and the guy (Javier or something like that) said. “It is not hotel policy to call about left behind objects. Besides most people leave stuff they don’t care about.” What? They don’t care about a $50-$60 Sonicare?! “Sir, it is the guests responsibility to take their belongs with them.” When I asked how much it would cost to have it shipped. He replied flippantly “About $200. (pause) No, I’ll ship it the lowest rate and charge it to your credit card.”
Okay, I understand they cannot contact guests with ever object left behind but shouldn’t they at least use some common sense that an object of $50+ value is worth shipping home? How many of you reading this have left something behind … but never figured out where? Because no one had the decency to let you know.
I have always stayed at Choice Hotels for years but this was strike three for Choice Hotels on this 3 day trip alone. I stayed at this Sleep Inn, a Comfort Inn, and had reservations at a Roadway Inn and had issues with all three. That’s it. I’m done.
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- Also Known As:
- Sleep Inn Ontario, Oregon
- Ontario Sleep Inn