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“Splendid ocean view, friendly staff”
Review of Hallmark Resort

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Hallmark Resort
Ranked #2 of 24 Hotels in Newport
Philomath, Oregon
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Splendid ocean view, friendly staff”
Reviewed January 10, 2013

Living less than an hour from the Oregon coast, we enjoy making 2-3 getaway trips there. Until now, we had not stayed at the Hallmark Resort in Newport, so it was time to try it out. Throughout our two-day stay there, we found the staff friendly, informative, and very responsive. Every time we passed through the lobby, they checked to see if everything was fine or whether we were having any problems. Their attention was simply amazing.

Like many similar accommodations built in the 70s or early 80s, the Hallmark is showing signs of wear, but we quickly realized that the Resort is in the midst of a major renovation that looks impressive. It is challenging to keep the Resort running while closing a portion of it for remodeling. Already, a portion of the Resort has undergone renovation. The room we stayed in, which suited our needs, is next on the list.

The swimming pool area has already been redone, and was a wonderful facility to for us to relax and recreate. The showers and dressing rooms were very good. My only suggestion would be to have hooks to hang clothes on while changing from or into swim suits. The pool itself was airy and relaxing, and sitting in the hot tub was a treat. We didn't use the exercise room, but we noticed that it had a good selection of exercise machines. As one who does quite a lot of stretching and physioball work, I would have liked a somewhat larger room, but this one is bigger than many such rooms at other motels.

We thank the Resort staff for arranging very pleasant weather Wednesday afternoon and Friday morning, making ocean views and Wednesday's sunset spectacular. We will expect similar service the next time we stay there. : )

Room Tip: We always advise travelers to choose a top floor room to avoid hearing footsteps overhead.
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank ArtFromPhilomath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 22, 2013
ArtFromPhilomath,

Thank you for the detailed review. It is great to hear that you enjoyed the facility and service. I am also glad to hear that the weather cooperated and you were able to experience one of our spectacular sunsets.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (576)
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Eugene
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 9, 2013

Here’s a story. This past Christmas our son, his wife, and our 2 little grandchildren rented a small house in Newport .To avoid crowding, we grandparents stayed at the Hallmark Resort and planned to join the others at the rental cottage for Christmas dinner. Unbelievably, the landlord of the little rental cottage, a Grinch by any standard, contacted our son’s family at 10pm on Christmas Eve and told them they could have NO GUESTS in the cottage whatsoever, regardless of it being Christmas! This presented us with quite a dilemma. ('Twas the night before Christmas! Gifts & food were already in place, &.children were already snuggled in their beds!)

Luckily, we, the grandparents, were staying at the Hallmark. When the Hallmark staff heard of our dilemma, they leapt to our assistance & offered the whole family a large room for Christmas Day, one with a full kitchen, dinner tables, a few little toys for the children, a gas fireplace, and even a little Christmas tree. We had a great time preparing Christmas dinner at the hotel and a wonderful swim in the pool. Thank you, Hallmark staff , for saving our Christmas. We will not forget your thoughtfulness and caring service.

  • Stayed December 2012, traveled with family
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Helpful?
1 Thank Norma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 14, 2013
Norma W,

I couldn’t be prouder of our staff then I am after reading your review. It is great to hear that they stepped up and un-Grinched your Christmas. Serving others should be a prominent part of Christmas and I am glad to hear that our crew demonstrated that in a substantial way. I will be sure that everyone involved is properly recognized for their exceptional service!

Thank you so much for sharing your story.

Sincerely,

Ric Rabourn
General Manager
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Carlsbad, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2013

My sister had her wedding at this beautiful resort, and we had the pleasure of staying here for 4 nights. We have 2 small children and the staff was so sweet and friendly to them and helpful to us. The event coordinator for the wedding was just so amazing and all of the staff really helped to make the wedding special. The food was delicious and I can't say enough times how great and helpful all of the staff were. We would stay here again. I am looking forward to seeing how it will look once the remodel is done, hope we can still afford to stay there! The view from our admiral suite was so beautiful and the bed very comfortable and the room was spacious and clean. Thanks again for a wonderful family event. Your staff does an amazing job!

Room Tip: The suites are lovely and have a hot tub in the room as well as a gas fireplace. The view of the oc...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 8, 2013
Jamie B,

I am glad to hear that you enjoyed your stay with us for your sister’s wedding. I will be sure to pass your comments on to our banquet department as I am sure they will be thrilled to hear them.

Don’t worry, even with the remodel will keep our rates very reasonable and there will always be great seasonal specials as well. If you haven’t already done so sign up for our email specials on our website to get the best possible rates and up to date remodel information.

Thank you again for your comments.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 5, 2013

We pulled in late-ish on a Saturday night to find that the Hallmark not only had a vacancy, but had a loft room with a queen size bed upstairs on the mezzanine and two queen beds downstairs (perfect for our 2 x 5yos and 1 x 7yo). We were on the fourth floor (436) so our views of the ocean - literally right in front of us - were unobstructed.

The room featured an open fireplace (gas?), and was very clean. Microwave and fridge included. Bath tub big enough to fit all 3 kids in at the same time.

If you want room service, you can get it from Georgie's Seafood Grill, which is the Resort's own in-house restaurant (see our separate review, very good).

A great, family-friendly place to stay.

Room Tip: Ask for something up high for great ocean views.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank McBrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 8, 2013
McBrat,

Thank you for the great review. It is great to hear that you enjoyed the loft rooms. They are definitely one of our most popular – along with our beach house – for families. I am sure others on Trip Advisor will find your review helpful, especially with the inclusion of the pictures.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
oregon
Level 5 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2013

Had a lovely stay in a comfortable room, with fireplace. While the weather was beautiful, I imagine it would be just as nice to watch a storm roll in. You do have to plan your beach walk around outgoing/low tide.
Pool area nice. Mattress was starting to show age.
We did eat in the restaurant a few times. I found the breakfast add-on costs (per veggie) turned me off. Perhaps a few more variations in vegetarian scramble or wrap choices for breakfast and other dinner options than pasta. Service was excellent, very attentive staff.
We hope to return!

Room Tip: All rooms have a view!
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank betjam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 8, 2013
betjam,

Thank you for the review of your stay. It is great to hear that you had some beautiful weather while you were here but your are correct in that watching the storms come in can be very entertaining as well.

I am sorry to hear that the Veggie Scramble wasn’t to your liking. It is one of our most popular dishes. You may have missed the Vegetarian section at dinner as there are several non-pasta options. We are also open to suggestions as well so if you have a favorite dish or suggestions for additions to the scramble we would love to hear them.

Thanks again for the review and we look forward to seeing you on your next visit.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean Park, Washington
Level 6 Contributor
151 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 3, 2013

In the past I have enjoyed staying at this teriffic hotel. However, I took the 3rd party price, not realizing we were going to be in the daylight basement rooms with no amenities. Very disappointing!

Although we are staying at a competing location in Newport next week, if I stay at the Hallmark again, it will be through their website and I will know the kind of room I am getting for the higher than competing prices in the area.

Room Tip: Make sure not to be on the bottom floor. View is fair, rooms are not.
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  • Stayed November 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank MJBaer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 8, 2013
MJBaer,

I am sorry to hear that your stay was not up to our usual standards. You are correct in that booking through our website not only gives you the best variety of room styles, but also the best rates. You may also contact me directly to book your next stay and I will be sure that you get the room and rate that you are accustomed to. You can reach me at ric@hallmarkinns.com.

Sincerely,

Ric Rabourn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013

We love getting away to the coast. Ocean Views from the rooms are awesome. I think most of the rooms have ocean view..
We were lucky to have sunny days for the 2 days we stayed here.Rooms have microwave Owens that came in handy. Grocery stores nearby came in handy as we are vegan and don't prefer eating out. The staff were really good and rooms are neat and cozy.
There is no breakfast included, so factor that in your decision.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank krishki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hallmarknewport, General Manager at Hallmark Resort, responded to this review, January 8, 2013
krishki,

Thank you for taking the time to write a review on Trip Advisor. It is great to hear that the weather was exceptional during your stay and that you were able to enjoy your visit with us.

We hope to see you the next time you are in Newport.

Sincerely,

Ric Rabourn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hallmark Resort

Property: Hallmark Resort
Address: 744 SW Elizabeth St, Newport, OR 97365-5109
Phone Number:
Location: United States > Oregon > Oregon Coast > Newport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Newport
#1 Family Hotel in Newport
#1 Romantic Hotel in Newport
#2 On the Beach Hotel in Newport
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hallmark Resort 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Perched on the edge of the Pacific ocean, the Hallmark Resort, Newport, offers spectacular oceanfront views from every room. Watch the fishing fleet return to Yaquina Bay as the lighthouse keeps watch to the north. The sunsets are amazing. The Hallmark Resort is full-service, offering oceanfront dining at Georgie's Beachside Grill. After a day of exploring, relax in the indoor recreation center with heated pool, sauna, and swirl spa. We offer a variety of room styles including staterooms with king bed and in-room spa. Families choose an oceanfront stateroom with 2 queen beds complete with mini-galley, fireplace and living area. Free WI-FI in all guestrooms and all rooms have a spacious walk out balcony or patio. We are pet friendly. Flexible meeting spaces will accommodate up to 200. Our oceanfront beach party area comes complete with wedding walk and bonfire pit. Let the tradition begin. ... more   less 
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Also Known As:
Hallmark Hotel Newport
Hallmark Resort Newport Oregon

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